Manager Food Safety
Resume:
******************@*****.*** 099*-***-****
MARY JOYCE S. MAGNAYE
**** ******** ******* *** ******* St. Highway Hills, Mandaluyong City, 1550 Blk.28 Lt15 Ph3 Luxury Mabuhay City, Mamatid, Cabuyao, Laguna, 4025 099*-***-****
******************@*****.***
With almost twelve years of managerial experience in one of the leading Quick Service Restaurant Company here and abroad. With proven track record in delivering excellence in Quality service Audit for 9 years; and excellence in cash control and inventory management Audit for a consecutive 7 years. Develop and motivate people as training manager for 5years. Able to train foreign managers, franchisees, managing directors in operational efficiency and assists exposure of other department associate in operations management. Support Restaurant Systems in project development for the next generation operation by providing review and recommendation. Career-driven and organize professional with leadership and motivational skills in maintaining productivity and quality towards achieving business results.
WORK EXPERIENCE
JOLLIBEE FOODS CORPORATION
Jollibee Plaza Bldg. F. Ortigas Jr. Road, Ortigas, Pasig City August 2008-June 2020
Assistant Restaurant Manager
Supports the Restaurant Manager in achieving the targets through effective shift management, responsible in monitoring, analyzing and recommending action plans relating to shift‘s performance. Also gathers data for marketing program development, provides for marketing support requirements, and implements the sales program. Implements project to gauge customer satisfaction. Performs production, service and channels management activities, prepares/facilitates admin tasks as assigned during the shift.
3rd Assistant Restaurant Manager (Shift Manager) August 2008-October 2012
Implements and evaluates cost management activities resulting to at least 5% decrease on operating expenses.
Design, implements and evaluate management office systems and procedures by managing Document Control System and Records Management System.
Manages Service efficiency thru people training and management resulting to at least 90% rating in Service Audits for 3 years.
2nd Asst. Restaurant Manager (Service Quality Manager) October 2012- March 2015
Develop, implement and evaluate labor cost management plan to meet operational target. Shares best practice to ensure target achievement from Manpower pooling to training.
Develop people’s knowledge, skills and attitude as a training manager. Able to produce key talents. Train Franchisee and Managing Director in operational efficiency. ******************@*****.*** 099*-***-****
Implement the cash control plan and cash control audits resulting to 100% compliance for 3 years
Assess service system using Feedback Management System to arrive at insights to improve customer experience. Reduction of 80% in Customer complaint.
Manages Service efficiency thru people training and management resulting to at least 90% rating in Service Audits for 3 years.
1st Asst. Restaurant Manager (Product Quality Manager) March 2015 – June 2020
Variable Cost Lead. Develop, implement and evaluates variable cost management plan. Analyzes and develops accurate stock forecasts and maintains timely ordering resulting to at least 90% stock management or inventory level.
Implement the Inventory management plan and audits resulting to 100% compliance for 4 consecutive years
Assigned as the Food Safety Compliance Officer and delivered a Food Safety audit result to 93% compliance, and given a Food Safety Excellence Award
Manages production efficiency thru people training and management resulting to at least 90% rating in Production Audits for 3 years.
Certified Safety Officer II.
People Champion for Junior Managers. Develop key talents by training Regulars, Management Trainee and Assistant Managers.
Train Foreign managers based in Asia and USA the Fundamentals of Restaurant System.
Provide inputs to Restaurant Systems in designing next generation restaurant operation system.
Perform cross-audit on Cash control and Inventory Management EDUCATIONAL BACKGROUND / ATTAINMENT
University of the Makati
Bachelor of Science in Office Management
J.P Rizal ext., Makati City
S.Y 2004-2008
SEMINARS and TRAININGS ATTENDED
Basic Operations Training Program, Jollibee Foods Corporations, August 2008-October 2008
Systematic Consultative Selling, Jollibee Foods Corporations, July 2010
Systematic Managerial Analysis, Jollibee Foods Corporations, September 2015
Building and Equipment Maintenance Training, Jollibee Foods Corporations, January 2016
Plan, Do, Check, Act Workshop, Jollibee Foods Corporations, March 2017
Let’s Communicate, Jollibee Foods Corporations, May 2017
Quality Control Program, Jollibee Foods Corporations, August 2017
Basic Occupational Safety and Health- with 2 hours Training of Trainers on OSH, Insafety Inc., February 2020
******************@*****.*** 099*-***-****
MARY JOYCE S. MAGNAYE
1046 Cityland Pioneer 128 Pioneer St. Highway Hills, Mandaluyong City, 1550 Blk.28 Lt15 Ph3 Luxury Mabuhay City, Mamatid, Cabuyao, Laguna, 4025 099*-***-****
******************@*****.***
CHARACTER REFERENCES
Lewin C. Canoza - Area Manager
Jollibee Foods Corporation
Joy M. Artiaga - Restaurant Manager
Jollibee Foods Corporation
Labelle Tan - Restaurant Manager
Jollibee
Contact this candidate