Zachary Franklin Wright
Mandaluyong City, Metro Manila 1550
*************@*****.***
Forward-thinking management professional successful at coordinating teams and resources to meet short- and long term demands. Motivate employees consistently to help each reach new levels of performance. Excellent record-Keeper, budget administration and reporting abilities. Successful sales leard bringing a proven record of accomplishment in managing sales operations and exceeding revenue targets. Proactive in prospecting leads, maintaining sales funnels, and coordinating referral networks. Excellent planning and relationship-building abilities honed over progressive telecommunication career. Result- driven sales team member with strong retail background. Relate well to customers of different backgrounds, promoting products and driving sales. Skilled training program leader bringing solid background preparing employees for challenging work in multiple environments. Enhance training strategies with forward-thinking approaches, consistently meeting company needs with well-qualified knowledgeable workers. Manage program instructors, spaces and resources effectively with careful attention to every detail.
EXPERIENCE
Alliance Service Centre Limited, Pasig Metro Manila — Loan Support Officer November 2019 - PRESENT
1. Covered daily office workloads through effective staffing and resource coordination. 2. Identified positive and negative markers in applicant financial histories through careful reviews.
3. Supported applicants throughout the process, including obtaining information for applications and assisting with forms
4. Outbound and incoming calls, chat messages, and email communications to handle financial customer concerns.
Norfolk International Airport, Norfolk Virginia — Operations Agent February 2016 - October 2019
1. Controlled wildlife around airport grounds with passive and active strategies 2. Minimized disruptions through proper planning and execution of airfield construction projects.
3. Oversaw efficient mobile airfield management functions and maintain safety for all employees/passengers
4. Delivered prompt and knowledgeable response in emergency situations. 5. Educated employees using methods such as classroom training, demonstrations and on-the- job training.
6. Met training needs by developing and improvising training strategies to meet changing demand.
Verizon, Chesapeake Virginia — Sales Manager
August 2013 - March 2015
1. Organized strategies for reaching target consumers and meeting demand, helping company fill multiple demand gaps and cement market leadership. 2. Enhance revenue by correctly forecasting demand fluctuations and targeting selling activities 3. Furthered company objectives by managing effective training programs for more than 30+ employees.
4. Determined course effectiveness based on class, instructor and participant evaluations. SKILLS
• Time Management
• Policy Development
• Operations Management
• Customer relations
• Performance improvement
AWARDS
• Best in the District in Sales Verizon 2012 - 2014
• Employee of the Year Verizon 2012
• 6 time Employee of the Month Verizon
LANGUAGES
• English, Spanish, learning Tagolag
EDUCATION
Deep Creek High School, Chesapeake, Virginia — Advance High School diploma September 2003 - June 2007
Honor grad
Tidewater Community College, Norfolk, Virginia — Associate Degree August 2010 - January 2013
2 year degree.