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sumalatha VELMA

Agile and Scrum Master (ASM)

Prince2 (Foundation + Practioner) Certified

Email: *************@*****.***

Phone: +1-732-***-****

Professional Summary:

Over 13 years of extensive IT experience in Business Analysis, Agile and Scrum, Project Management, PMO, Production support, QA implementation, Operations & testing for various sectors including Financial & Banking, Pharmaceutical & Health care, Insurance, Telecom, Oil & Gas domains.

Extensive experience in all phases of Software Development Life Cycle (SDLC) and highly familiar with all facets of Financial Management, System Analysis, Product Management, Business Process Improvement, Gap Analysis, Object Oriented Programming, Simulation Analysis, Project Management using methodologies like Agile, Waterfall and V-Model.

Have strong experience in providing training on agile practices and methods for assigned as well as other scrum team.

Have experience and strong knowledge on Project Management and Process re-engineering as per PMI-PMP methodology.

Solid working knowledge of core business functions such as quality management, data management, business intelligence, and API.

Have experience in Evaluating business processes, anticipating requirements, areas for improvement, and developing and implementing solutions.

Have experience in Business Process Modeling using Use Cases, Workflow Patterns, Sequence Diagrams, Activity Diagrams, and Process Flow Diagrams.

Expertise in designing, coordinating and implementing Business Control and quality assurance methodologies.

Expertise in Integration, Functional, Regression, Database, User-Acceptance, Load/Performance, API and Data Driven testing..

Expertise in developing Use Cases, Solution Design, Test Harness, Test Plans, Test Strategies, Test Scripts, Test cases, Test Designs, best practices on Business & Testing standards, procedures & methodologies, installation of various automation and test management tools, real time risk factor analysis and troubleshooting techniques.

Familiar with RDBMS and able to handle SQL and ETL to manage and retrieve data from the database.

Knowledge and abilities in the principles of change/transition management and process improvement.

Have excellent problem solving, planning and organizational skills with ability to operate in global environment with strong business partnership skills with senior level management.

Experience in eliciting/analyzing requirements, managing teams and implementing complex IT Web based solutions in direct support of eCommerce business objectives.

Ability to do Multitask, Self starter and pick up new tools independently (quick learner), manage time to meet key user demands and senior stakeholder deadlines.

Have experience with Project Management tools on PlanView, Compass, HP PPM, and Clarity.

Have knowledge and experience with API tools like SoapUI, apigee, hypermedia which integrates with front end platforms.

Have Knowledge and experience on Business Intelligence tools like Power BI, SAP BI, Tableau, MicroStrategy, BusinessObjects, Cognos, SAS and Plainview.

Have knowledge and experience in ERP solutions – SAP, PeopleSoft and Oracle Applications.

Have knowledge to work on data tables and data processes in Cloudera Hadoop and Tableau.

Have experience in working with ARIS, Troux, IBM System Architect, Confluence and VISIO.

Familiar with salesforce application which is used to provide agents with click-to-dial and screen pop capabilities.

Education:

Master of Business Administration (MBA), JNTU – 2009

Bachelor in Commerce (B.Com), Osmania University - 2007

Certifications:

Agile and Scrum Master (ASM) Certified.

Prince2 (Foundation + Practioner) Certified.

Technical Knowledge:

Testing Tools: QTP 11.0, HP ALM 11.0, BPT, HP Quality Center, Test Director, ARIS, JIRA

Operating Systems: Windows, Linux, Win CE, Windows NT

Platforms: Windows, Web services, UNIX, Java Version1.6, .net framework 4.0, ASP.NET.

Business Tools: MSOffice, MS Word, Excel, SharePoint, Outlook Express, Lotus Notes, MS Visio, Clarity, PPM

Bug Tracking Tools: HP ALM 11.0 Quality Center 10.0, Bugzilla, and Team Foundation Server

ERP: SAP, PeopleSoft, E-Commerce & Oracle Applications

Cloud computing: SAAS CRM Software, Microsoft Dynamics CRM

Trade Applications: SUMMIT 3.8/5.6, MarkitWire, RMS, DSMatch, DTCC GTR, TLM, ADP, DTC

Databases & OS: MS SQL Server, Oracle R12, DB2, MS Access on Windows XP

Reporting Tools: Crystal Reports, MS Office Suite, Cognos

Database: Oracle SQL

Client: Johnson & Johnson (J&J) IT Services, Raritan, NJ- Oct’18 – Jun’20

Role: Project Manager / Business Analyst –

Project Scope: Worked with the J&J technology Services organization which provides centralized IT application development and Support services to J&J affiliates globally. Worked in product owner team for a Billing and finance application which deals with PeopleSoft Automated billing process that facilitates vendor contracts, vendor agreements, vendor payments, Invoice approvals, vendor on boarding, PO issue to vendor, Expense management, Cost allocation, Budget management, internal service billing / cost recovery with J&J affiliates, SOW’s, financial reports, data analysis. It improves financial data integrity and enables visibility to actual vendor and finance team.

Role & Responsibilities:

Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision.

Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.

Worked as a liaison between the business and IT Development team to prioritize and validate requirements.

Identify risk and consider business implications of the application of technology to the current business environment and operational requirements.

Managed in running all Sprint Release and scrum ceremonies like daily stand up meetings, Sprint reviews, sprint grooming and supported in product demos.

Responsible to deliver direction regarding story definition, Epics, acceptance criteria, stakeholder needs and development priorities.

Involved in Prioritizing product backlog and sprint planning for future team work in JIRA.

Managed the UAT process and participate in various test phases to validate and approve the solutions.

Supported the use of data analytics to identify platform improvement needs and requirements.

Work with Business users and senior stakeholders to help ensure training and communication needs are met for new or enhanced solutions.

Experience leading requirements gathering sessions, capturing meeting notes, documenting clear and concise requirements. Follows up on action items.

Worked closely with IT team on fixing bugs and issues with other integrated applications.

Have experience in scheduling JAD (Joint Application Development) with End Users, Stake Holders, Subject Matter Experts, Developers and Testers.

Involved in releases, performing system integration testing.

Responsible for continuous process improvements with the Contract and Billing process.

Managed vendor & J&J affiliate relationships answering questions, providing regular communications and training about application to users and senior management.

Worked closely with TS Finance as an application SME and maintain documentation as and when enhancements released in production environment.

Has knowledge & experience with partnering cross functionally with Procurement, Resource Management, Accounts payable (AP) team, Accounts Receivable (AR) team, GFC, BFSI, Accounting & Finance and Technology Services Application Development Team on all PO and billing processes and tools.

Worked with the technical team requesting for data from Hadoop & Tableau.

Worked with Technology to conduct gap analyses between Finance requirements and the existing platform (including new build items).

Supported for the online ticketing system for clients on CAMS support.

Knowledge in using SAS, Tableau and SQL in data collection, data analysis and reporting to procure data from database structures to report and provide solutions to client requests in a timely manner.

Good understanding and knowledge of how web semantics translate into a REST API.

Assisted finance team on partner invoices are sent out timely and accurately. Inputting into Esker reporting for validation and payment processing.

Client: Shell IT, Houston, TX. Aug’16 – Aug’18

Role: PMO Project Manager –

Project Scope: Worked as a Project Manager in Project Management office to migrate from existing platform to Service Now(SNOW) platform. Involved in Identifying Service Now business scopes and requirements. This Tool is a Web based enterprise applications which is used by Project Management team to track the different stages of project as per Project Delivery Framework.

Role & Responsibilities:

Have experience in Identifying trends, analysing markets, conducting project assessments and reviewing financial data pertaining to proposed projects.

Partnered with Service Now Process Owners to understand and capture functional and data requirements in Service Now SDLC.

Have knowledge of upstream/downstream systems and the interaction & Dependencies.

Have experience in multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment with global teams.

Initiated to pitch-in with other team members. Entrepreneurial spirit and evaluate established business processes, policies and programs.

Responsible for project set up, project planning, project control, Budget, Risk & Issues, Scope and timeline, reporting, project closure and all other aspects of the project from inception through delivery.

Involved in Providing post-implementation troubleshooting and support.

Conducts project meetings like kickoffs, status, sponsor steering committee meetings etc...

Managed project level risks & Issues (RACI), weighing and assessing probability, impact, documenting mitigation and contingency strategies.

Maintained project documentation throughout project lifecycle.

Worked with stakeholders to elicit, analyze, and validate business requirements to meet the business needs of today and the future as improvements to PMO processes (RAID, Planning and Change Control) so that these remain fit-for-purpose.

Liaise with internal and external stakeholders as necessary to ensure desired project progression.

Ensure project change requests (PCR) are completed appropriately, submitted to PCR review/approval process and logged into the project change log.

Conduct interview sessions with state partners to elicit and validate functional and technical requirements.

Involved in continuous tracking of Benefits in line with Project Charters.

Promote/Champion Project Management and PMO capability.

Experience in HP PPM and MS Project to maintain and update the project details.

Skilled in providing training and support for financial benefit management, portfolio management and governance, and resource and capacity management.

Strong stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization.

Financial analysis - by tracking project budget, costs and another financial metrics. Monitoring the financial health of projects and reconcile project costs versus budget with attention to management of supplier spend. Assist in preparation of portfolio and project budget.

Resource Management – will take care of Contractor assignments like New Contracts hiring, Extend contract for existing resources etc. Support Practitioner Leads with Managing Resource Mix (Staff vs Contractors). Identify, coordinate and manage project resources and resource assignments.

Client: Societe Generale Global Solution Center (Socgen) May’14 – Aug’16

Role: Project Manager Scrum Master –

Project Scope: Started off as BA Lead then moved towards Scrum Master / Agile Coach after completion of ASM certificate. Implemented Agile Scrum Methodology throughout the organization to improve communications between Engineering, Product Management, and Business to provide more transparency across the 3 departments; and to obtain great business value with short turnarounds.

Role & Responsibilities:

Have worked with product management, product owners, and business owners to help assure execution alignment for scrum teams.

Completed plans for long term goals using Clarity.

Coordinated the work efforts of 8 person team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption.

Assist in development, documentation, testing or modification of computer systems or programs, including prototypes.

Assist in daily backlog and ensure it accurately reflects the current state, including burn-down chart and status, at the release and sprint levels.

Facilitated Release Planning, Daily standup meetings, Sprint Planning, Backlog Grooming, and Retrospective meetings.

Supported projects in different platforms like Big Data, AWS, Azure, AI and Machine Learning as per CSV process.

Participated and provided technical leadership in all phases of BI projects: from discovery and planning through implementation and delivery.

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.

Have knowledge of other Agile approaches: XP, Kanban, SAFe, Crystal, FDD.

Client: Societe Generale Global Solution Center (Socgen) Sep’11 – Apr’14

Role: Sr. Business Analyst –

Project Scope: This is a Reference Data Integration Project - Worked on a data warehouse project that was initiated to integrate various vendor data for Fixed Income Securities (Bonds, CDs, and Mortgage Backed Securities- MBS). This Referential Data Integration (RDI) Project was initiated to provide timely and qualitative market data to the Risk calculation engine, Batch Processing and trading applications including the compliance & regulatory related applications. The back end was RDBMS database which was initialized and enriched through vendor data feeds.

Role & Responsibilities:

Involved in design and development of new cross-functional enterprise data warehouse.

Extensive experience in Gathering Requirements and analyzing them and documenting.

Prepared Business process models; used Visio to create use case diagrams.

Performed UAT, Regression testing and releases in SDLC.

Strong Analytical and Problem-Solving skills, Multi-Tasking abilities, with proven experience in operating people and process knowledge to assist in making critical decision.

Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.

Assist in developing testing plans, test scripts and conduct tests to assure programs perform according to requirements.

Served as single point of contact for escalated requirements questions from all team members. Sent questions to business and documented responses.

Experience in providing the latest process and IT advancements to senior stakeholders to automate and modernize systems.

Client: Societe Generale Global Solution Center (Socgen) Jan’10 – Sep’11

Role: Financial Business Analyst –

Project Scope: Credit Card Reconciliation is a back-office application responsible for Reconciling Sales end to end. It is used to handle Sales to Billing, Billing to Settlement and Settlement to Banked reconciliations. The transactions coming into the application are aggregated and posted to General Ledger to Oracle GL in MD50 format. The application is thus a sub ledger to the General Ledger. The application is designed to handle different reconciliation rules. It is extensible to handle new transaction types, reconciliation rules and GL posting rules. Although the name is Credit Card Reconciliation but the application can be configured to handle any Form of Payment other than Credit Card.

Role & Responsibilities:

Iinvolved in all the different stage of SDLC like requirement gathering, High level design, Low level design reviews and defect fixing etc.

Responsible for Documenting the business and functional requirements.

Worked closely with the architecture group to implement long-term vision and research new relevant technologies and produce POCs to weigh future integration into the product.

Assist to resolve issues and bank reconciliation items related to US Payment transactions

Collaborative working skills across teams and lines of business (LOB) in the Front Office trading floor, Middle Office and Back Office environments with Back-End and Front-End applications.

Responsible in organizing the meetings between various stake holders including Clients, Support team, and the development teams for smooth delivery of the project.

Involved in functional phase to map the requirements and provided analysis and feedback on the design.

Prepared the Technical Spec document and presented it to the technical architecture team for approval.

Analysing the change request and co-ordinating the changes required with the development team.

Coordinate UAT efforts working with QA Team. Experience in E2E process… Like Requirement, Test Plan, Test Set, Defects, BPT Testing, Automation with UFT, Integration with UFT with HP ALM.

Responsible for any issues that may arise during deployment to production and provide necessary support during go-live.

Involve in fixing the bugs, which were reported by both testing team as well as Customer.

Involved in Testing using SoapUI-4.5.1. Responsible for weekly status updates showing the progress of the testing effort and open issues to be resolved.

Client: Sprint with Infosys partner Aug’08 - Dec’09

Role: Business Analyst –

Project Scope: The telecom front end application lead by Marketing team which had no internet ordering and bill payment, functionality in its website. At the moment, their website is only to display information such as services offered by the service provider, plans and offers. So, the company is trying to add new features to the new website for improving customer service. As a part of that, any customer can get into it without a login account. Customers are able to view the services, offers, plans, tariffs etc. If the Customer has the requirement to change the talk plan or change the service or check his profile for online payments, then they can enter their login details. Customers also have an option to give their complaints and feedback to Admin people, which in turn triggers their mailbox.

Role & Responsibilities:

Gathering Requirement doing Analysis with the business augmentation, give solution to the client stake holder working with the internal team member accordingly work down structure.

Closely work with the developers to explain the business and user requirements and help them understand the functional aspects.

Preparing high level flow diagrams & UI screens and detailed document based on the Requirement Specifications Document to make it easier for the technical team to understand the requirements and develop the application.

Provided ongoing analysis to upper management and research cost effective ways to gather the information needed to compete in the online space in both eCommerce and Social Media.

Experience in documenting storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules.

Liaise between Sponsors and the development team and Working with the development team to get the bugs fixed.

Provided recommendations for future marketing campaigns based on SEO, SEM, Mobile, and Digital Media performance.

Database Testing – Create and Execute queries, stored procedures Using PL/SQL (SQL Server 2008 and Oracle Environments), Import, and Export and restore data.

Performed UAT, Regression testing and releases in SDLC.

Client: UW Health (HIMC), with Infosys partner Apr’07 - Jul’08

Role: Business Analyst –

Project Scope: The project was to develop Claims record system to validate patient demographics and verify insurance claims eligibility in real time for Facets application. The features of this project included Medicare/ Medicaid Eligibility and Billing Verification, Self-Pay/Commercial Eligibility and Billing Validation, Real Time Processing, Billing Address Verification with Address History and Insurance Eligibility Verification.

Role & Responsibilities:

Captured As-Is state of existing process through Visio

Work directly with developers and designers to ensure requirements are met.

Facilitated workshops to capture complete and meaningful use cases.

Prepared Business process models; used Visio to create use case diagrams.

Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.

Responsible to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications and creates document's source to target mapping document.

Reconcile discrepancies in current state logical and physical data models, and collaborated and worked with other team members to model additional entities and relationships.

Involved in UAT and interfaced with automation team to ensure the automated scripts comply with system test requirements.

Perform requirements gap analysis, to support generating a verified traceability matrix for various subject area(s), that include Hospital Encounters, Hospital Accounts, Hospital Billing transactions.

Support change management - Handles tasks like reviewing, maintaining and highlighting the changes in project plan.

Communicate with Senior Management team regarding iteration and project status, issues, blockers, post-implementation needs.

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