Customer Service Physician

WINSTON H. TAYLOR

**** ********* *****, ******, ** 30115

(C) 770-***-**** / 678-***-****

*****************@*****.***

SUMMARY

Excellent customer service and public relations skills

Excellent problem-solving skills through research and trouble shooting

Strong work ethic and ability to work cross functionally

Solid analytical and negotiating skills

Compelling ability to learn and work well with others

TECHNICAL SKILLS

Proficient in Excel (VLOOKUP, Pivot Table), SAP, PeopleSoft, Solomon, OpenAir, Salesforce and Oracle

PROFESSIONAL EXPERIENCE

Jackson & Coker 5/2016 – 2/2020

Accounts Receivables Specialist

Kept accurate and up-to-date activity reports on late, potentially late, and delinquent accounts.

Documented all collection actions taken in Great Plains, including telephone conversations, alternative financial arrangements and correspondence.

Responsible for reconciliation and managing all AR accounts by preparing summary reports, credit, debit memos and over/under payments.

Aided with complex and sensitive collections activities by assisting with account resolution.

Responsible for handling large Government accounts such as LA County, San Diego County, State of NY. Also worked with large non-government companies such as Bon Secours Hospital, Physician Practice Enhancement, Long Island Community Hospital & Physician Affiliate Group of NY.

Played key role in process improvement, dispute management, and overdue debt reduction initiatives as well as research discrepancies and reconcile accounts.

Participated in major department projects and takes an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives.

Analyzed client records and uses the data to recommend payment plans.

Recommended possible charge-offs. Researches and prepares the Write-Off Summary Sheet.

Collected outstanding accounts receivables (AR) and inform management of potential risk of these AR becoming bad debt.

McKesson Corporation 8/2013 – 5/2016

Credit & Collections Analyst

Collection, management and resolution of outstanding invoices from past due accounts using SAP, PeopleSoft and Oracle.

Responsible for handling the largest and more complex accounts, which was VAR (Value Added Reseller) account. CHS been one of the largest.

Interfaced with sales support, cash application, customer service and other relevant parties in reconciling accounts to facilitate the ultimate resolution of issues identified by customers.

Attained individual and department goals in the areas of DSO and Cash Collections.

Partnered with Cash Applications to proactively resolve unapplied cash issues.

Recommended action and continue to follow up on delinquent accounts for support hold or write off by documenting and providing appropriate collection activities.

Maintained a constant focus on achieving and surpassing collection targets.

Escalated credit and collection issues to group Team Lead in a timely manner.

Provided AR account reconciliations as needed, statements, invoice copies with backup as requested. Meet with necessary parties to resolve delinquency issues.

Provided timely, relevant and accurate reporting and analysis of collection results against historical and projected goals to supervisor.

Responsible for reporting on credit memos and write off activities.

The Intersect group / Liaison Technologies 2/2013 – 8/2013

Collections Specialist

Responsible for clearing up all over 90 days outstanding invoices using Salesforce.

Worked on collection of total receivables of around $4 million monthly from companies such as Bank of America, Kellogg, Wachovia Bank, The Hartford, Wal-Mart Stores, Sears, Stein Mart, Franklin Covey and other European companies such as Paperlinx Netherlands, Sappi Europe and Marks & Spencer.

Responsibilities included providing detail reporting of disputed accounts, reconciliation of customer payments and analysis of customer feedback to management on a weekly basis.

JDA (formerly known as Red Prairie) 4/2012 – 1/2013

Dispute Analyst Specialist

Started the collections department at RedPrairie as a dedicated resource to resolving customers issues using Solomon and OpenAir.

Worked on collection of total receivables of around $50 million monthly.

Responsible for collection of 300 accounts such as General Mills, Proctor & Gamble, Glaxo Smith Kline, Pepsi, Kellogg, Levi Straus, Nike, JM Smucker, Johnson & Johnson, Kraft, Tyson Foods, Valspar, Toyota and Ocean Mist.

Assisted with early recognition of the invoice issues.

Reduced over 90 days receivables in 2012 by 3%.

Monitored the credit memo process to assure corrections are moving through our system in a timely manner.

Exceeded requirements on review in the areas of technical and organizational skills, follow through, problem solving, cooperation, productivity, accountability, and innovation.

Identified trends (root causes) of issues early and take steps to prevent the issues from occurring again.

Established dispute process and reporting.

Logged 306 disputes in 6 months and reduced dispute work load to 62 items totaling $5 million.

Reduced DSO for the period March to September by 6 days.

Education

Georgia General Educational Development Diploma

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