Manager Store
Resume:
Michael Morlan
Pagosa Springs, CO
***********.*@*****.***
WORK HISTORY
Wilderness Journeys Pagosa
Tour Guide/Driver
Pagosa Springs, CO
January 2019 - June 2020
Led tours in southwest Colorado and northwest New Mexico, often working with other tour groups and outfitters. Tours included Aztec Ruins, Mesa Verde, Creede mining tour, Chimney Rock National Monument, Gravity Bike tours, and Ski Shuttles to Wolf Creek. Worked with outfitters for Fly Fishing, Dog Sled and Snowmobile tours. Also worked with Durango-Silverton and Cumbres-Toltec Narrow Gauge Railroad tours. Provided transportation to and from Durango airport, and Non-Emergency Medical Transport to hospitals and medical offices in CO/NM.
Russell Cellular
Retail Store Manager
Pagosa Springs, CO
August 2018 - January 2019
District Sales Manager
Bartlesville, OK
June 2016 - March 2017
Served in Leadership role for 5 stores with a staff of 15. Responsible for all aspects of retail store management including monthly sales and customer service goals, conducting sales and leadership training, developing sales teams, customer service, and business development. Also responsible for maintaining operational standards, including inventory management, cash handling, security, and safety.
JD Morrell's
Owner
Kalispell, MT
June 2012 - January 2016
On site, hands on owner of restaurant specializing in fresh, healthy meals including sandwiches, salads, wraps, smoothies, coffees, and homemade soups. Responsible for all aspects of the business excluding tax accounting.
AT&T/Alltel
Retail Store Manager
Kalispell, MT
September 2007 – June 2012
Responsible for all aspects of retail store management including monthly sales and customer service goals, developing sales teams, customer service, maintaining operational standards, including inventory management, cash handling, security, and safety.
Achievements include:
2011 Retail Sales Manager Summit Award Winner
Leading my team through the transition from Alltel to AT&T
Having 2 Sales Representatives promoted to Assistant Manager positions, November, 2010
Overseeing re-location of retail store, September, 2009
Consistently meeting or exceeding Sales and Customer Service targets
Consistently meeting or exceeding Operational Standards Audits
Completing AT&T Manager Training Course and Continuing Education courses
Extremely low employee turnover
Alltel
Retail Store Manager
Gallup, NM
October 2006 – September 2007
Responsibilities are similar to above
Achievements include:
Improvement in attaining Sales Goals and Operational scores.
Forming a cohesive team that improved customer service as well as employee morale.
Completion of Management Training Courses
Xanterra Parks and Resorts
Grand Canyon, AZ
Unit Manager, Canyon Café, Yavapai Lodge
March 2006-August 2006
Service Manager, Bright Angel Lodge
June 2005-August 2006
AT&T Wireless Services
Bradenton, FL
Retail Store Manager- July 1998-March 2004 Bradenton, FL
Manager-in-Training, Assistant Store Manager - Dec. 1996-June 1998 Bradenton, FL
Retail Sales Representative - April 1996-Nov. 1996 Tampa, FL
Beef O’Brady’s Restaurant
Manager
Tampa, FL
Nov. 1991-March 1996
L.M. Berry/Directories America
Outside Sales Representative
Ocala, FL
May 1990-Oct. 1991
ITT Financial Services
Branch Manager - Feb. 1990-April 1990 Ocala, FL
Management Trainee, Assistant Manager, Associate Manager
March 1988-Jan. 1990 Tampa, FL
EDUCATION
University of South Florida, Tampa, FL
Bachelor of Science, Business Administration; Bachelor of Arts, History
Hobbies and other interest include: Photography, Hiking, Camping, Travel, Reading, Writing
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