Michael Morlan

Pagosa Springs, CO

406-***-****

adeake@r.postjobfree.com

WORK HISTORY

Wilderness Journeys Pagosa

Tour Guide/Driver

Pagosa Springs, CO

January 2019 - June 2020

Led tours in southwest Colorado and northwest New Mexico, often working with other tour groups and outfitters. Tours included Aztec Ruins, Mesa Verde, Creede mining tour, Chimney Rock National Monument, Gravity Bike tours, and Ski Shuttles to Wolf Creek. Worked with outfitters for Fly Fishing, Dog Sled and Snowmobile tours. Also worked with Durango-Silverton and Cumbres-Toltec Narrow Gauge Railroad tours. Provided transportation to and from Durango airport, and Non-Emergency Medical Transport to hospitals and medical offices in CO/NM.

Russell Cellular

Retail Store Manager

Pagosa Springs, CO

August 2018 - January 2019

District Sales Manager

Bartlesville, OK

June 2016 - March 2017

Served in Leadership role for 5 stores with a staff of 15. Responsible for all aspects of retail store management including monthly sales and customer service goals, conducting sales and leadership training, developing sales teams, customer service, and business development. Also responsible for maintaining operational standards, including inventory management, cash handling, security, and safety.

JD Morrell's

Owner

Kalispell, MT

June 2012 - January 2016

On site, hands on owner of restaurant specializing in fresh, healthy meals including sandwiches, salads, wraps, smoothies, coffees, and homemade soups. Responsible for all aspects of the business excluding tax accounting.

AT&T/Alltel

Retail Store Manager

Kalispell, MT

September 2007 – June 2012

Responsible for all aspects of retail store management including monthly sales and customer service goals, developing sales teams, customer service, maintaining operational standards, including inventory management, cash handling, security, and safety.

Achievements include:

2011 Retail Sales Manager Summit Award Winner

Leading my team through the transition from Alltel to AT&T

Having 2 Sales Representatives promoted to Assistant Manager positions, November, 2010

Overseeing re-location of retail store, September, 2009

Consistently meeting or exceeding Sales and Customer Service targets

Consistently meeting or exceeding Operational Standards Audits

Completing AT&T Manager Training Course and Continuing Education courses

Extremely low employee turnover

Alltel

Retail Store Manager

Gallup, NM

October 2006 – September 2007

Responsibilities are similar to above

Achievements include:

Improvement in attaining Sales Goals and Operational scores.

Forming a cohesive team that improved customer service as well as employee morale.

Completion of Management Training Courses

Xanterra Parks and Resorts

Grand Canyon, AZ

Unit Manager, Canyon Café, Yavapai Lodge

March 2006-August 2006

Service Manager, Bright Angel Lodge

June 2005-August 2006

AT&T Wireless Services

Bradenton, FL

Retail Store Manager- July 1998-March 2004 Bradenton, FL

Manager-in-Training, Assistant Store Manager - Dec. 1996-June 1998 Bradenton, FL

Retail Sales Representative - April 1996-Nov. 1996 Tampa, FL

Beef O’Brady’s Restaurant

Manager

Tampa, FL

Nov. 1991-March 1996

L.M. Berry/Directories America

Outside Sales Representative

Ocala, FL

May 1990-Oct. 1991

ITT Financial Services

Branch Manager - Feb. 1990-April 1990 Ocala, FL

Management Trainee, Assistant Manager, Associate Manager

March 1988-Jan. 1990 Tampa, FL

EDUCATION

University of South Florida, Tampa, FL

Bachelor of Science, Business Administration; Bachelor of Arts, History

Hobbies and other interest include: Photography, Hiking, Camping, Travel, Reading, Writing

Contact this candidate