Manager Analyst

ARUL K

(Arulmozhi Kasthurirengan)

Lead Business Systems Analyst/Project-Product Manager

*********.*@*****.***/404-***-****

Lead Business Systems Analyst/Project-Product Manager with 15+ years of professional experience in IT with subject matter expertise in Banking, Financial, Credit Cards, Payment, Insurance, Retail eCommerce, Airline, Travel and Consumer Good industries.

Extensive experience in playing as Business Analyst, System Analyst, Product Owner/Manager, Scrum Master, Subject Matter Expert with Project Management Experience.

Worked in Asset Management, Fixed Income Trade Processing, Cash & Portfolio management.

Created EPICs, User Stories, Use Cases, User Manuals, Process Flows, Business Requirement Document, Functional Specification Document, Solution Design Document with Process Flows, Proof of Concepts, Test Strategies, Test Plans, Test Cases, Test Scripts using both Manual and Automation Testing methodologies.

Experience in organizing Joint Application Development Sessions, User Requirement Sessions and in reviewing test plans with business users and updates the test plans based on their feedback.

Involved in all the phases of Software Development Life Cycle such as Requirements, Design, Construction, Testing, Implementation and Post-production validation.

Have experience in managing change control process, involved in Request for Change (RFC) creations and deployment procedures.

Created traceability matrix and business process mapping (BPMN 2.0) from the business requirements through design, development, testing and deployment phases.

Developed the user manuals based on organization standards and made sure they meet the appropriate document classification and worked in Anti-Money Laundering (AML), Fraud Prevention.

Acting as a bridge between business users, IT teams and the management groups by tracking and providing the status on timely basis.

Strong exposure in both Agile-Scrum and SDLC/Waterfall methodologies with cloud technology.

Worked in JIRA, Confluence, Version One tools using Kanban systems with backlogs prioritization.

Proficient query knowledge across DB2, Oracle, Teradata, SQL, Hyperion, Brio, Cognos.

Worked in Supply Chain with JDA, Demand Forecasting, Replenishment and Inventory Optimization.

Extensively worked in Web application User Interface (UI) development projects, Data mapping, Data Migration, Data mining, Data transfer, Data Conversion between Back end and Front-end applications with reporting methodologies and frameworks in business dashboard projects using IBM MDM.

Experience in coding, reviewing and debugging in C/C++Java, J2EE with SQL technologies.

Expertise in working with Customer Relationship Management (CRM), Change Management, Customer Notification System (CNS), Content Management System (CMS) and Salesforce applications with customer ticketing & billing experience in managing product developments.

Extensive Experience in Oracle ERP Warehouse Management System, Supply Chain with JDA Demand Forecasting, Replenishment and Inventory Optimization.

Experience in managing Cross Functional teams from multiple vendors and external agencies.

Expert in creating Project Plan, Road Map, Requirements Planning and Management documents.

Experience in tracking development progress, coordinating with other teams and managing open issues, dependencies and questions.

Exposure in working with external and internal stakeholders to implement large-scale solutions.

Having in depth experience in facilitating the Functional/System Testing, Integration Testing, End to End Testing, User Acceptance and Performance Testing of the software applications.

Proficient in Defect management Tools such as HP Quality Center (QC), Application Lifecycle Management (ALM), qTest by logging, updating and tracking all the defects, failures with the resolution of the application functionalities.

Created and maintained the version controls of the Microsoft Project and Share Point Documents.

Exposure in learning the basics of programming languages, operating systems and databases.

Critical Thinking, Problem Solving Skills, Strong Interpersonal and Communication skills.

Technical Skills: Microsoft Office - MS Visio, MS Project Plan, MS SharePoint, Hyperion Brio, Cognos, Oracle ERP, JDA, AWS, AWR, Manhattan tool, JIRA, Version One, Kanban, Confluence, RDBMS- Oracle, PL SQL, DB2, Tera Data, Big Data, HTML, XML, Flex, UML, Data warehouse, Test Director, HP Quality Center (QC), HP Load Runner, Quick Test Professional (QTP), Application Lifecycle Management (ALM), qTest, BPM workflow, IBM Mainframe technologies- AS400, CICS, DB2, COBOL, JCL, Web Services (SOAP and REST), Active MQ and IBM MQ, Jenkins and Sonar, CHANGEMAN, PROGRAMS-INC, INSYNC and SPUG, C, C++, VC++, Java, J2EE, Javascript, Spring MVC, Spring Core, Javascript, ANSI SQL, JDBC, Hibernate, Selenium, SAS, ETL, EDW, BI, Tablea and BPMN 2.0.IBM MDM.

Delta Airlines (Apr 2016 – Present), Atlanta, GA, USA.

Lead Business Systems Analyst / Project-Product Manager

Worked on major integration projects at Delta including Air4 (Virgin & Delta Merger), Joint Venture (Merging Delta with Air Mexico, Virgin Atlantic & Virgin Australia) in eCommerce platform.

Responsible for gathering and documenting the business requirements in BPMN 2.0.

Working with the Revenue Pipeline Solutions Center (RPSC) business customers and determining clear and actionable requirements for new or existing RP Application modules, fair logic derivations, payment processes and application suite tools as part of ERP implementations.

Writing user stories based on the business requirements and coordinating with the project teams starting from requirement stage through production implementation phase.

Involving in designing, developing, testing and documenting structured queries and Business Intelligence (BI) reporting to extract data from the Revenue Pipeline Analytical Database (RPAD) in support of the RP application modules using Hyperion and Master Data Management (MDM).

Proactively performing audits of RP data, reports, queries, and tables to identify weaknesses in RP data integrity, reliability, or technical processes in credit card authorization and tokenization system.

Performing project management activities including work planning, resource estimating, recommending issue prioritization and resolution.

Worked on integrating few ticketing systems into single platform.

Recommending business process and design enhancements to DL management

Researching and communicating answers to end-users’ questions regarding RP data and reports.

Preparing and facilitating training sessions which explain RP processes, data, attributes, and reports, and general Brio query knowledge for the purposes of analysis, report development, and training.

Serving as a RP Application Subject Matter Expert (SME).

Working in multiple existing and developing system projects and analyzing with limited supervision in a fast-paced environment.

Adhering to and assist in the design, development, and testing of all audit and SOX policies, procedures and worked in Anti-Money Laundering (AML), Fraud Prevention.

Practicing safety conscious behaviors in all operational processes and procedures.

The Home Depot (Oct 2014 – Mar 2016), Atlanta, GA, USA.

Lead Business Systems Analyst / Project-Product Manager

Worked on high visibility integration projects at Home Depot such as Sterling OMS that combined the two ticketing systems from two different platforms.

Responsible for collecting the business requirements, and high-level design for those requirements.

Worked in Mainframe Systems, Manhattan Warehouse Management System (WMS), Product Order Management (POM), Transportation Management, Oracle ERP Warehouse Management System, Supply Chain with JDA Demand Forecasting, Replenishment and Inventory Optimization using JIRA and Confluence.

Got expertise in various retail modules such as Ecommerce, Mobile and Finance including Accounts Payable, Accounts Receivable, and Month End Reporting using Master Data Management (MDM).

Using WMS, Multi Location Fulfillment, Business Management System Integration, Real-Time Synched Inventory updates, advanced inventory count maintenance, shipping & carrier management, cloud-based access features were achieved efficiently.

Prepared End to End Data flow diagrams using Visio including integration points across the systems modules and facilitated requirement and design sessions.

Created Business Requirements document using BPM 2.0 and Functional Specification Document which includes Process flows, Use cases, Mockup of UI design, Nonfunctional requirements such as security, performance requirements.

Acquired the business Requirement document approval from various stakeholders.

Provided the report on project status, issues, and risks to Solution owner on weekly basis.

Assisted Project manager on Project planning, Prioritizing the task, Resource Planning and maintenance of project plan. Diligently involved with Quality Assurance team in outlining the System Integration test scenarios.

Planned and executed the implementation, Pilot and rollout strategies across the systems.

Identified and documented the User Acceptance criteria and facilitated the User Acceptance Testing.

Prepared of operational readiness documents and presents the same to end business user’s community.

Exposure to SAP application modules.

NCR (Feb 2014 – Sep 2014), Sydney, NSW, Australia.

Lead Business Systems Analyst / Project Manager

As an overall IT integration lead for the program, responsible for collecting interface requirements, high level designing of those components, communication and approval of those interface documents across various functional teams such as IPR, Distribution (WMS) and transportation (TMS), Data Integration, Stores, Visibility, Payment, Point of Sale (POS) and finance teams.

Worked in Warehouse Management System (WMS), Manhattan, Oracle ERP Warehouse Management System, Supply Chain with JDA Demand Forecasting, Replenishment and Inventory Optimization using JIRA, Confluence and Master Data Management (MDM).

Using WMS, Multi Location Fulfillment, Business Management System Integration, Real-Time Synched Inventory updates, advanced inventory count maintenance, shipping & carrier management, cloud-based access features were achieved efficiently with Sales Force Application platform.

Generated of End to End Data flow diagram using Visio including integration points across the systems modules and facilitated requirement and design sessions.

Created the functional spec and Business Requirements document which includes Process flow, use cases, Mockup of UI design, Nonfunctional requirements such as security, performance requirements.

Acquired the business Requirement document approval from various stakeholders.

Provided the report on project status, issues, and risks to Solution owner on weekly basis.

Assisted Project manager on Project planning, Prioritizing the task, Resource Planning and maintenance of project plan.

Diligently involved with Quality Assurance team in outlining the System integration test scenarios.

Determined the implementation, Pilot and rollout strategies across the systems.

Identified and documented the User Acceptance criteria and facilitated the User Acceptance Testing.

Prepared of operational readiness documents and presents the same to end business user’s community and worked in Anti-Money Laundering (AML), Fraud Prevention.

Worked closely with business team to understand the existing manual business process.

Documented the existing and proposed processes, manual templates used for exchange of information across all the interfaces.

Developed the scope of work, cost and schedules estimates.

Proposed the systematic solution which replaces the most of existing manual process which leads to majority of Error and failures.

Columbus Capital (Apr 2013 – Nov 2013), Sydney, NSW, Australia.

Lead Business Systems Analyst / Project Manager

Created Project Plan, Road Map and requirement documents.

Designed Requirements Planning and Management document for brokerage, deal surveillance, anti-money laundering (AML) and fraud prevention.

Identified subject-matter experts and drove the requirement gathering processes through approval of the documents that convey their needs to management, developers, and quality assurance team.

Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support.

Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards using BI tools such as Hyperion Brio and SQL with Sales Force Application platform.

Captured Business Process Flows and Reengineered Process to achieve maximum outputs. Captured As-Is Process, designed TO-BE Process and performed Gap Analysis.

Developed and updated functional use cases, burn down metrics and conducted business process to explain business requirements to development and QA teams.

Created Business Requirements Documents, Functional and Software Requirements Specification Documents. Performed Requirements Elicitation through Use Cases, one to one meeting, Affinity Exercises.

CitiFinancial (Mar 2006 – Mar 2013), Baltimore, MD, USA.

Senior Business Analyst

Served as a Subject Matter Expert in Credit Bureau Pulling, Credit Scoring and Product Advisor modules and managed the configuration & deployment processes.

Experience in Fixed Income Trade Processing with IMPACT, Collateral and Risk Management.

Worked in Vermeg Colline, CloudMargin, and Cassini.

Gathered and documented the requirements, system design and flow.

Got expertise in all the banking products including personal, real estate and credit card systems.

Managed, coordinated, planned and executed of the project.

Interacted with various banking & financial client system modules.

Designed the system in high level and worked in Anti-Money Laundering (AML), Fraud Prevention

Prepared weekly status reports and communicated to onsite team.

To do high level system analysis on the client’s requirements & studied the impact on existing system and reviewed, performed walkthrough of documents / programs as part of internal QA.

Planned, coordinated, monitored and implemented the software releases.

Assigned the tasks to team from functional & technical perspectives.

Conducted the causal analysis on the defects those are raised during the User Acceptance Testing.

Vertex Systems Limited (Jun 2003 – May 2005), Chennai, TN, India.

Programmer Analyst

As a Programmer Analyst, conducted Impact analysis on requests received

Prepared high level, low Level design documents and unit test plan.

Conducted code review and generated weekly and monthly Status Reports to leadership teams.

Performed system and functional tests and documented the test results.

Conducted impact analysis on requests received

Assisted the end users with their queries, issues and monitored production job schedules.

Constructed programs using C/C++/Java in UNIX environment with SQL backend.

Conducted Code Review for production change requests.

Analyzed and resolved post-production implementation issues.

Academic Qualification:

Master of Computer Applications (M.C.A) 2000-2003

Bachelor of Science (B.Sc.) 1997-2000

Bharathidasan University, India.

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