Customer Service Sales

BIO:

A smart multi-tasker with high customer service skills and extensive experience of selling, stocking and merchandising in retail and sales operations. Able to maintain a courteous and polite manner, with a proven track record in driving business forward whilst delivering high retail standards. Ability to manage daily operations and planning the use of materials.

PERSONAL INFORMATION:

NAME

: Mehdi Moutaabide

Age

: 29-Years-Old

Nationality

: Moroccan

Marital status

: Single

Gender

: Male

Visa status

: Resident Permit

Mobile# :

30199322

Email. *****.**************.@*****.***

ACADEMIC QUALIFICATION

2008

: Baccalaureate science.

2009 to 2011

: Diploma in Tourism and Hospitality.

WORK EXPERIENCE

2011 to 2012: Head waiter in Beach Club Restaurant in Greece (Athens).

2012 to 2013: Head waiter in Beach Club Restaurant "LACASA DELKHYO" Ibiza (Spain).

2013 to 2014: Supervisor in Steak House Turkish Restaurant (Dubai).

2014 to 2015: Sales agent in perfumes shop Al jazeera (Dubai).

2015 to 2017: Sales agent in perfumes shop AL DIWAN in (DUBAI).

2017 to 2019: Senior Supervisor in Turkish Steak House "CHAZELI" Mall of Qatar.

2019: Senior Supervisor in KBC (Katara Beach club) QATAR.

2019: Supervisor – Successful Opening of two French Franchises (ARTISAN DE LA TRUFFE. ÉCLAIR DE GENIE) TAWAR MALL

Skills:

Leading the team in good atmosphere.

Keep the staff motivated.

Reporting to my superiors: Daily Report, Weekly Report, Monthly Report.

Creating New SOP and checklist to simplify and dividing the responsibilities for a smooth and efficient operation.

Active, able to work under pressure, briefing the staff, training the staff for upselling and reaching the targets.

GUEST RELATIONS:

Good communication with guest.

Work on keeping the guest happy and to return constantly.

Complaints management in the most effective and professional manner.

Being happy and smiling at all the time with the guest and staff.

COMPUTER SKILLS:

MS OFFICE:

MS Word

MS Excel

MS PowerPoint

LANGUAGES:

Arabic : Mother tongue.

English : Fluent

French : Fluent

Greek : Fluent

Spanish: Basic

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