Medical Assistant Customer Service
Resume:
Tawana Bassett
New York, NY 10031
Phone: 212-***-****
Cell: 347-***-****
E-Mail: **********@*****.***
Professional Summary
OBJECTIVE: Compassionate Certified Medical Assistant skilled at wound care, mobility assistance, charting to mention a few. Hardworking, Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Highly flexible and willing to work all shifts.
Licenses
Certification of Phlebotomy
Certified Medical Assistant
CPR Certification
Heart Saver/AED Certification
Skill Highlights
phlebotomist
Medical terminology
Mobility assistance
Wound care
Understands medical procedures
Prioritizing and multi-tasking
Valid NYS Drivers License
Bilingual in Spanish
Fast learner
Able to lift 120lbs
Medical terminology knowledge
Professional Experience
January 2007 to Current
NYPD/SSD New York City, NY
School Safety Agent
Performing patrol within school buildings and on surrounding premises.
Secured school buildings which consist of more than 800 staff and children.
Responsible for faxing daily attendance to command, time sheets, overtime inputs, maintaining daily logbook and sign in books of all visitors, deliveries, and mail.
Operating stationary and/or hand held scanning equipment.
Verifying identity of visitors to school buildings and escorting them to appropriate offices.
Challenging unauthorized personnel and removing them from premises.
Intervening in verbal or physical altercations between students.
Confiscating weapons and other contraband from students.
Effecting arrests and completion of related forms.
Transporting juveniles or other detainees to appropriate booking facilities when necessary.
Maintained a healthy and safe environment.
July 2004 to October 2005
Vascular Surgical Association New York City, NY
Certified Medical Assistant
Assisting doctors with supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Performed urine dip sticks
Removing staples and assist doctors with removal of sutures
Sterilized wounds changing dressings
Disposing of contaminated supplies
Sterilizing medical instruments
Prepared patient rooms prior to their arrival.
Prepares patients for the health care visit by directing and/or accompanying them to the examining room
Providing examination gowns and drapes
Performed blood drawn, labeled tubes and sent specimens to the lab
Provided appointment scheduling, covered multiple phones lines Maintained medical records
Pulled and filed charts
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Cared for clients with diagnoses such as diabetes, Parkinson's disease and Varicose Vein Treatments
Assisted doctors with wound care for bed sores, and surgical site wounds.
Maintained a clean, orderly and well-stocked environment.
Promoted personal and co-worker safety.
Monitored vital signs, such as blood pressure and pulse.
Collected urine and fecal samples.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Sensitive to the needs of geriatric patients.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Verified insurance information, provided data entry.
August 2002 to February 2004
Private Bronx, NY
Childcare Provider
Provided service for children including the ones diagnose with ADHD.
Administered medications such as Adarol and Dipicol for seizures.
Assisted children in outside activities and promoted their psychosocial development.
Planned, prepared and served meals and snacks according to prescribed diets.
Cooked appetizing and satisfying meals and snacks.
Obtained household supplies and ran daily errands.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Maintained a clean, orderly and well-stocked environment.
March 2000 to August 2002
Ambrosia Food Distribution Bronx, NY
Customer Representative
Performed account receivables.
Performed Data entry.
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
Processed over 100 food orders from vendors, schools, hospital and stores.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Interacted with customers and retail buyers to expedite orders.Assisted customers with food selection, inquiries and order customization requests.
October 2000 to January 2002
Chase Manhattan Bank New York City, NY
Receptionist/ Greeter
Greeted incoming customers and provided information.
Announced visitors and referred them to the appropriate party.
Maintained the daily log of up to 1000 visitors, staff and vendors and coordinated the flow of customers.
Answered telephones, typed memos, performed data entry.
Provided efficient customer service to clients.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization, faxing, copies, research and development.
Maintained and prioritized daily tasks and projects including: call logs, appointments, and general errands.
Education and Training
2012 Manhattan Institute New York, NY
Certificate Phlebotomy
Certified Phlebotomist
2006 Mandl College of Allied Health Education New York, NY
Associates Degree Occupational Studies
GED
Deans List
GPA 3.48
Associates Degree in Occupational Studies in Medical Assisting.
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