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Medical Assistant Customer Service

Location:
New York City, NY
Salary:
48,000
Posted:
July 02, 2020

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Resume:

Tawana Bassett

*** **** ***** ****** #**

New York, NY 10031

Phone: 212-***-****

Cell: 347-***-****

E-Mail: adeajw@r.postjobfree.com

Professional Summary

OBJECTIVE: Compassionate Certified Medical Assistant skilled at wound care, mobility assistance, charting to mention a few. Hardworking, Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Highly flexible and willing to work all shifts.

Licenses

Certification of Phlebotomy

Certified Medical Assistant

CPR Certification

Heart Saver/AED Certification

Skill Highlights

phlebotomist

Medical terminology

Mobility assistance

Wound care

Understands medical procedures

Prioritizing and multi-tasking

Valid NYS Drivers License

Bilingual in Spanish

Fast learner

Able to lift 120lbs

Medical terminology knowledge

Professional Experience

January 2007 to Current

NYPD/SSD New York City, NY

School Safety Agent

Performing patrol within school buildings and on surrounding premises.

Secured school buildings which consist of more than 800 staff and children.

Responsible for faxing daily attendance to command, time sheets, overtime inputs, maintaining daily logbook and sign in books of all visitors, deliveries, and mail.

Operating stationary and/or hand held scanning equipment.

Verifying identity of visitors to school buildings and escorting them to appropriate offices.

Challenging unauthorized personnel and removing them from premises.

Intervening in verbal or physical altercations between students.

Confiscating weapons and other contraband from students.

Effecting arrests and completion of related forms.

Transporting juveniles or other detainees to appropriate booking facilities when necessary.

Maintained a healthy and safe environment.

July 2004 to October 2005

Vascular Surgical Association New York City, NY

Certified Medical Assistant

Assisting doctors with supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus

Performed urine dip sticks

Removing staples and assist doctors with removal of sutures

Sterilized wounds changing dressings

Disposing of contaminated supplies

Sterilizing medical instruments

Prepared patient rooms prior to their arrival.

Prepares patients for the health care visit by directing and/or accompanying them to the examining room

Providing examination gowns and drapes

Performed blood drawn, labeled tubes and sent specimens to the lab

Provided appointment scheduling, covered multiple phones lines Maintained medical records

Pulled and filed charts

Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.

Cared for clients with diagnoses such as diabetes, Parkinson's disease and Varicose Vein Treatments

Assisted doctors with wound care for bed sores, and surgical site wounds.

Maintained a clean, orderly and well-stocked environment.

Promoted personal and co-worker safety.

Monitored vital signs, such as blood pressure and pulse.

Collected urine and fecal samples.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Sensitive to the needs of geriatric patients.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Verified insurance information, provided data entry.

August 2002 to February 2004

Private Bronx, NY

Childcare Provider

Provided service for children including the ones diagnose with ADHD.

Administered medications such as Adarol and Dipicol for seizures.

Assisted children in outside activities and promoted their psychosocial development.

Planned, prepared and served meals and snacks according to prescribed diets.

Cooked appetizing and satisfying meals and snacks.

Obtained household supplies and ran daily errands.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Maintained a clean, orderly and well-stocked environment.

March 2000 to August 2002

Ambrosia Food Distribution Bronx, NY

Customer Representative

Performed account receivables.

Performed Data entry.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Processed over 100 food orders from vendors, schools, hospital and stores.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Interacted with customers and retail buyers to expedite orders.Assisted customers with food selection, inquiries and order customization requests.

October 2000 to January 2002

Chase Manhattan Bank New York City, NY

Receptionist/ Greeter

Greeted incoming customers and provided information.

Announced visitors and referred them to the appropriate party.

Maintained the daily log of up to 1000 visitors, staff and vendors and coordinated the flow of customers.

Answered telephones, typed memos, performed data entry.

Provided efficient customer service to clients.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, faxing, copies, research and development.

Maintained and prioritized daily tasks and projects including: call logs, appointments, and general errands.

Education and Training

2012 Manhattan Institute New York, NY

Certificate Phlebotomy

Certified Phlebotomist

2006 Mandl College of Allied Health Education New York, NY

Associates Degree Occupational Studies

GED

Deans List

GPA 3.48

Associates Degree in Occupational Studies in Medical Assisting.



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