Leadership, Management, Sales
Resume:
Stephanie L. Sweeney
Franklin, TN 37067
Cell: 847-***-****
*******.***********@*****.***
Objective To pursue a management career where I can operate
day to day operations, while inspiring and developing
others to their full potential.
Experience
4/19-Current Store Manager at Altar’d State: Green Hills Nashville, TN
●Assumed a newly open store that had a lot of opportunity with sales, people, and standards
●Grew conversion by a 4pt. lift and other KPI’s over a year increasing store’s profitability
●Rebuilt the team by recruiting and filling all open positions and improving store morale
●Developed and promoted assistant leader to Home Office
●AS is a certified GPTW, Increased the store’s overall score from 60 to 83 by creating a culture of high morale and high achievement
●Consistently performed in a passing score of a 90% on LP audits
●Have created a loyal customer base, with repeat guests
4/18-4/19 Store Manager at Express: Oakbrook, IL
●Promoted to a higher volume location - Top 100 store (Increased store profitability back into T100 threshold)
●Increased store KPI’s in store metrics (Conv, ADS), and visual KPI’s by consistently outpacing company in merchandise categories
●Managing a flawless Omni experience (ship from store, pick up from store,
●etc.)
●Responsible for impacting and improving employee retention and morale
●Promoted 4 internal promotes while in role- Co-manager, and 2 Key holders, 2 stylists
●Chosen to be a training store for operational functions (Omni, technology launches), and a test store for multiple engagement trends (merchandising techniques, promotions)
●Controlled shrink by working with LP team, and educating staff on importance of shrink
11/15 - 4/18 Store Manager at Express: Algonquin, IL
● Increased store conversion by a 2 point lift over the last 4 consecutive
quarters
● Built a successful team that executes in all areas of the business, and created
succession for management and other elevated roles
●Drove and maintained a growing customer base
●Exceeded expectations in growing our customer loyalty program and credit
sign up ratio
● Promoted 4 managers during my tenure to other locations
● While increasing metrics at the Algonquin location: my district manager
increased my responsibility by giving me a second location, Cherryvale.
● Realigned Cherryvale expectations and restructured multiple areas to create a
functioning store. Also, ran the remodel when this store converted to an outlet
location.
● Oversaw the district while my district manager was out of the business
● Help support as a district leader that develops other SM’s in their leadership
skills.
● Lead district workshops to develop talent in multiple areas of the business,
i.e. AIM, Visual seminar, etc.
06/15-11/2015 Store Manager at Express: Wheaton Town Square, IL
●Increased store profitability by $200k annually
● Promoted and developed succession for my role in the store and other
store support roles
●Built and developed a team to run store operations, build customer loyalty,
and increase sales
●Promoted in 5 months to the Algonquin location, a store that was double
the volume
05/14- 06/2015 Co-Manager at Express: Wheaton Town Square, IL
●Executed visuals and ran day to day operations
●Hired and developed new talent
●Responsible for driving high customer experience and exceeding sales
goals
●Identified talent for succession and bench and developed them, eventually
promoted three into key roles
●Came up with new systems and innovative ideas for the store to run more
efficiently and increase profitability
●Promoted in a year to store manager at the same location
10/09-05/2014 Brand Manager/Assistant Store Manager at Bath and
Body Works: Rosemont, IL
●Joined as a part-time sales lead, within six months achieved Brand manager
(visual and merchandising), coordinated and conducted floorsets
●Active management member: coach associates, responsible for meeting
sales plan, implementing different policies and procedures from corporate
●Promoted to Full-time Sales Leader and opened a high volume A+ store
●Created new learning tools for associates and management members
●Consistently organized backroom, facilitated meetings, trained new
associates and coach on-going associates
●Hired new talent
●Continually strive to provide an outstanding customer experience
10/05-10/2009 Manager of Pizza Factory of Barrington: Barrington, IL
●Conducted all back of house operations
●Handled register, any customer complaints or inquiries
●Within 2 years, promoted to manager after, exceeding owner’s expectations
●In addition to the above job duties, managed all staff, and assisted in their
performance evaluations
●Brought new ideas to owner on staff management, marketing the business,
and planned innovative ways to lead meetings
●Always focused on outstanding customer service
Education
05/2012 Associate in Arts William Rainy Harper College
Special Skills
Technical
●Proficient in an array of different software, including Microsoft Word, Excel,
and Power point. Also, proficient in Aces, and EXP WRX scheduling.
●Have also dealt with supply ordering systems, and hiring systems
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