Employee Relations Customer Service

Education:

Middle Tennessee State University ****

Bachelor of Business Administration

Focus on Marketing and Management

Minor in Economics and Finance

Experience:

NGIC – Fleet Coordinator September 2018 – June 2020

Work company vehicle accidents for over 750 drivers

Review estimates and work with body shops to ensure the proper repairs are made and vehicles are safe to operate

Onboard new hires

Run driving records and make note of any points, set up rentals for new hires until permanent vehicles are acquired, coordinate vehicle transports if existing units are available

Perform monthly maintenance audits to ensure drivers are properly maintaining their vehicles

Handle driver issues such as replacement fuel cards, PIN numbers, maintenance/repair questions

Direct General/NGIC – Mail Clerk/Office Services October 2017 – September 2018

Pick up/drop off mail to/from Post Office

Sort mail by different department and deliver throughout building

Maintain visitor/temp badges

Assist in setting up for company events, training classes, large meetings

Direct General (temporary via Vaco) – Receptionist September 2017 – October 2017

Answer multi-line phone system

Welcome and direct guests that enter the building

Maintain temporary visitor badge log

Willow Market – Manager August 2008 – June 2017

Order all inventory including groceries, gasoline, lottery, and tobacco

Maintain products by ensuring expired or damaged items are credited properly; introduce products and update prices to reflect vendors’ requirements

Build rapport with vendors

Recruit and train all employees, ensuring they have a good understanding of tasks to be completed during each shift; also, handle termination if necessary

Create a weekly schedule that accommodates employees’ schedules

Respond to and resolve any customer service issues

Ensure that gas pumps, lottery machines, and other machinery and equipment are in good working order

Highway 55 – Interim Manager June 2015 – August 2015

Oversaw both kitchen and dining employees and operations

Closed store each evening according to corporate guidelines

Prepared daily sales reports and made daily deposits

Ordered all food items and inventory for business, checking and logging all orders upon arrival

Trained new employees

Skills:

MS Office

Inventory maintenance and ordering

Customer service

Employee relations

Vendor contracts

Leadership

Efficiency

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