Customer Service Assistant
Resume:
Laiba Anis
*********@*******.***
Education
Post Secondary Education,
University of Toronto, St. George Campus
Toronto, Ontario
Sept. 2016- Present
Hon. B.Sc Cell and Molecular Biology and Human Biology
•Molecular Biology (lab work)
•Adaptation and Biodiversity (lab work)
•Organic Chemistry (lab work)
•Physical Principles Chemistry (lab work)
•Concepts in Genetics (lab work)
•Genome Biology (lab work)
•Extracellular Matrix and Dynamics
•Mammalian Physiology
•Renal and Respiratory Physiology
•Biochemistry
Work Experience
Pharmacy Assistant, Toronto Fertility Clinic Pharmacy
Toronto, Ontario
October. 2019- Present
•Taking patients prescription (both verbal and written), entering into Kroll software, and filling manually
•Handling insurance claims, billing, and adjudication errors
•Inventory maintenance of medications
•Cashing out medication to patients
Pharmacy Assistant, Rexall
Barrie, Ontario
April. 2019-Sept.2019
•Dispensing/filling prescriptions
•Responsible for patient information entering, creating patient profiles, and filling their required medications in McKesson medical software
•Duties included billing to corresponding insurance companies
•filling medications manually by hand, adequately labelling and recording/documentation of dispensed medications
•Inventory, stock management
•Cashing patients out
•Blister packages
Emergency Respondent, Panno Medical
Toronto, Ontario
Feb. 2018-Present
•Provide medical services for the participants and staff at sporting events and movie productions
•Properly evaluate and treat any injuries (including wrapping ankles, wrists, shoulders, arms)
•Request transport if necessary for serious injuries
•Checking for concussions
•providing CPR and First Aid onsite if needed
•Maintain proper records of all patient care administered, injuries and illnesses.
Pharmacy Assistant, Loblaws
Barrie, Ontario
April. 2017- Sept. 2017
•Using computer systems to generate stock lists and labels
•Ordering inventory
•Selling over-the-counter medicines
•Answering customer questions face to face or by phone
•Pre-packing, assembling and labelling medicines
•Referring problems or queries to the pharmacist
Volunteer Resource Secretary,
Royal Victoria Regional Hospital
Barrie, Ontario
May. 2016- Jan. 2017
Handling and screening incoming telephone calls
Providing office services by inputting data, proofreading documents, preparing reports, and maintaining files
Enhancing the hospital’s customer service reputation by assisting patients, visitors, physicians and volunteers to resolve expressed concerns
Cashier, McDonald's
Barrie, Ontario
Oct. 2014- Dec. 2015
•Maintained high standards of customer service during high-volume, fast-paced operations.
•Communicated clearly and positively with coworkers and management.
•Followed procedures for safe food preparation, assembly, and presentation
Volunteer Experience
Mount Sinai Hospital,
Orthopedics Volunteer
Toronto, Ontario
May. 2017- Present
•Assists nurses when necessary in the care of patients
•Maintenance of unit
•Organization and inventory of supplies
•Stocking medications
•Ordering supplies as needed
•Maintaining documents, patient’s medical charts and patient information
•Registering patients into clinic
Royal Victoria Hospital,
Emergency Volunteer
Barrie, Ontario
Jan. 2013- Sep. 2016
•Assist patients with mobility, setup/prep, and imaging assistance (MRI, scans, X-rays)
•Escort patients, families and visitors to their required destinations.
•Make frequent rounds in assigned departments to assess patient’s needs.
•Organize medical supplies and equipment
•Take inventory
•Deliver blood supplies to blood labs occasionally
References
Available Upon Request
Contact this candidate