SAP Certified Business Objects Administration & Development

Location:

Milwaukee, WI

Posted:

July 02, 2020

Contact this candidate

Resume:

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

EXPERIENCE SUMMARY

Having 12.8 years of experience in Information Technology field with strong emphasis in Business Intelligence.

Responsible for interacting with business clients to identify information needs and business requirements for report development. Adept in end-to-end implementation of Business Objects product from require analysis to system architecture and business requirement.

Provide solution to incidents created by Business users in case of any mismatch of data between actual posting SAP and Non-SAP systems or any other source systems and SAP BI/BO reporting system.

Interact with the power users to analyze the business process and gather the requirements made necessary changes to universe schema objects and reports to fulfill the reporting and business needs.

Adroit in providing effective resolution to customer queries related to business objects and improving relationship with customer by anticipating future requirement, thereby ensuring a positive customer experience.

SAP certified Business Intelligence platform 4.2 application consultant.

Worked Extensively in SAP BOXI3.1, BI4.0, BI 4.1 & BI4.2 Platforms.

Extensive Knowledge and exposure with all modules in Business Objects, Business Objects XI. (IDT, Launchpad, UDT, CMC, CCM, Infoview, Web Intelligence, Desktop Intelligence, Crystal Reports, Xcelsius/dashboards, OLAP Reports, Analysis for Office, Live Office & QAAWS).

Auditing of BO servers and User Sessions, Configuration of repository in server manager and CMC, setting up access levels, responsible for repository management, Promotion Management., Creation and maintenance of Users, Groups & Folders, security Configuration (Users, Groups and folders).

Cloud environment set up and configuration for SAP Business Objects in AWS Cloud.

Providing immediate response and resolution to the high priority incidents/tickets raised by the Business users. Conducting meetings with Business users, other technical teams and third-party vendors for speedy resolution of issues.

Lead requirement gathering sessions, conduct meetings and discussions, gathering documentation related to enhancements.

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

As per application vendor recommendations, conducting the system maintenance activities on weekly and monthly basis for system availability to business without impacting any daily business activities.

Adherence to SLA timelines of all tickets by effective tracking with day-to-days status. Participate in Analysis of Incoming Tickets and get it assigned to relevant team member in order to complete with SLA

Experience in System analysis, Design, requirements gathering and documentation.

Experience on creating reports with Multiple Data Bases.

Well-developed trouble-shooting and problem-solving abilities with Very good experience on Business objects Administration and configuration.

Implementing the security model, Managing default access levels, custom access levels and application rights. Experience in 24*7 platform support environment.

Performing Server Management tasks using Central Management Console (CMC), Central Configuration Manager (CCM) and Life Cycle Manger (LCM). Up gradation/ Migration of the environment from 3.1 to 4.0/4.1/4.2.

Setup environment & providing the access and knowledge of how to use Business Objects, SAP Analytics Cloud (SAP SAC), Tableau, Power BI, Nova View, SAS applications to business users.

Positive approach, result oriented approach, self-motivate, Well-organized, efficient, Proactive to learn new things & adopt new roles, Able to work under pressure. PROFITIONAL EXPERIENCE

Working as a Technology Lead in Infosys Limited from 10/2012 – Till date. Software Engineer for Magna Infotech., Hyderabad since 02/2012 to 08/2012 Software Engineer for Suwannee Technologies. Bangalore since 07/2007 to 02/2012 TECHNICAL SKILLS

Operating Systems : Windows Server 2003/2008, Windows 7/XP. BI Tools :

Business Objects XIR3.1, SAP BI4.0, SAP BI 4.1, BI 4.2 SAP BO for Mobile/iPad, SAP BO Explorer 3.1 & 4.x, SAP Analytics Cloud Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

(SAP SAC), Tableau, Power BI, SAS Cognos BI 10 and Tableau reporting.

Admin Tools :

Central Management Console, Central Configuration Manager, Import Wizard, Publishing Wizard, Instance Manager, Query Builder, Tableau server Management, Power BI and SAS Admin. Design Tools : UDT, IDT (BO XI 3.1 & BI 4.x), Business View Manager Reporting Tools :

Web Intelligence Rich Client, Desktop Intelligence, Crystal Reports, Dashboards 4.x, Live Office, Analysis for Office, Tableau, Power BI and SAP Analytics Cloud.

Ticketing Tools : Service Manager, Remedy, Application Lifecycle Management Database Servers : Oracle 11g, SQL Server 2008/2012, SAP BW, DB2, SAP HANA ETL Tools : Informatica 8.5, Microsoft SSIS, SAP BW Languages : SQL*Plus.

ROJECTS INFORMATION

Project#1

Organization : Infosys Limited.

Role : BO Administrator and Support Lead

Client : Harley-Davidson, Inc

Technologies : BOBJ 4.1/4.2, SAP Analytics Cloud, Tableau, Power BI, SAS, DB2, SQL Server, Crystal Report, Oracle, DataStage and BW. Duration : August 9, 2017 to till date.

Description:

Harley-Davidson is an American motorcycle manufacturer, founded in Milwaukee, Wisconsin in 1903. This is an application development, support, maintenance and enhancements projects and other projects related to Information Technology Services. This project involves understanding business requirements from the customer and performs review, production support and server maintenance. Responsibilities:

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

• Responsible for interacting with business clients to identify information needs and business requirements for report development.

• Adept in end-to-end implementation of Business Objects from require analysis to system architecture and business requirement.

• Interact with the power users to analyze the business process and gather the requirements made necessary changes to universe schema objects and reports to fulfill the reporting and business needs.

• Keenly monitor the critical batch streams to make sure that all the OLAP cubes and Business Objects reports are loaded with latest data from the downstream systems within mentioned SL.

• Provide solution to incidents created by Business users in case of any mismatch of data between actual posting SAP and Non-SAP systems or any other source systems and SAP Business Intelligence reporting system.

• Providing immediate response and resolution to the high priority incidents/tickets raised by the Business users. Conducting meetings with Business users, other technical teams and third-party vendors for speedy resolution of issues.

• Doing Business Objects query analysis by using SQL Server Management Studio, in case of any mismatch of data between actual posting SAP and Non-SAP systems or any other source systems and SAP Business Intelligence reporting system.

• Adherence to SLA timelines of all tickets by effective tracking with day-to-days status.

• As per application vendor recommendations, conducting the system maintenance activities on weekly and monthly basis for system availability to business without impacting any daily business activities.

• Troubleshooting the user’s report issues and monitoring the system on daily basis.

• All BO Users logins and Security checks.

• Monitoring BO server running with optimal performance.

• Lead requirement gathering sessions, conduct meetings and discussions, gathering documentation related to enhancements.

• Need to regularly update Process Improvement initiatives to effectively close Production Issues and Improve Application Performance.

• Smooth completion of month end and year end closing activities.

• Participate in Analysis of Incoming Tickets and get it assigned to relevant team member in order to complete with SLA. Performing Root Cause Analysis of Defects.

• Conducting meetings with Business users, other technical teams and third-party vendors for speedy resolution of issues.

• Setup the environment and providing the access and knowledge of how to use Business Objects, SAP Analytics Cloud (SAP SAC), Tableau, Power BI, Nova View, SAS applications to business users.

• Installation and upgrading BO server with new version of software.

• Regular BO repository Maintenance like Cleaning Orphaned Connection/Universe/Documents

• Prepare contingency plan for each implementation that will include Back-out Procedures, notifications and escalations and work-around plans Customer Management.

• People Management

• Knowledge Management

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

Project#2

Organization : Infosys Limited.

Role : BO Administrator and Support.

Client : Levi Strauss & Co

Technologies : SAP BI4.0, SAP BI4.1, SAP BI4.2, SAP BW, SAP HANA Duration : January 28, 2016 to Aug 4, 2017

Description:

Levi & Strauss is American Jeans and Casual wear manufacturer. Producer of the Levi's, Dockers and Slates brands. Support the Analysis for Office reports on top of SAP BW and SAP HANA. All the OLAP Analysis for office reports are like Monthly and Weekly reports for Levi and Dockers brand. We support for the UK region and US region BO Analysis for office reports. Responsibilities:

• All BO Users logins and Security checks.

• Interacted with the power users to analyze the business process and gathered the requirements made necessary changes to universe schema objects and reports to fulfill the reporting and business needs.

• Monitoring the BO server.

• Troubleshooting if any issues with Reports.

• BO resource allocation like linking universe / Documents to Users and User Groups.

• Installation and upgrading BO server with new version of software.

• All Webi system administrations like user activities/ sessions, enable/ disable users and modules

(if required).

• Participate in business and report requirements sessions by the onsite team.

• Discuss performance issues with DBA.

• Perform regular Business Objects server monitoring and maintenance activities

• Monitoring BO server running with optimal performance.

• Clustering two or more BO servers.

• Created and configured the new Job servers.

• Migration of reports from one environment to other using promotion management.

• Made changes to existing reports according to client requirements.

• Worked on service Manger tool to access the service tickets.

• Prepare end user documentation on frequent issues, key functionalities and Business Objects tips. Project#3

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

Organization : Infosys Limited.

Role : BO Administrator and Support.

Client : Hershey’s

Technologies : SAP BO 4.1, SQL Server 2008, DB2

Duration : September 21, 2015 to January 22, 2016

Description:

The Hershey Foods Corporation and commonly called Hershey's, is the largest chocolate manufacturer in North America. Hershey's products are sold in over 60 countries worldwide. We were responsible for managing and delivering the BO environment and providing 24*7 support. Responsibilities:

• Installation and upgrading BO server with new version of software (Business Objects).

• Troubleshooting if any issues with Reports.

• Regular BO repository Maintenance like Cleaning Orphaned Connection/Universe/Documents

• Verifying site properties/user activities/ BO module activities from Web intelligence Console

• Monitoring BO server running with optimal performance.

• Participate in business and report requirements sessions by the onsite team.

• BO resource allocation like linking universe / Documents to Users and User Groups.

• Extensively worked with formatting the reports according to the user requirements.

• Involved in Creation and maintenance of Publications and troubleshooting the issues.

• Migration of reports from one environment to other using promotion management.

• Created Webi Audit reports which helped in administration.

• Performing monthly maintenance activities.

• Troubleshooting the user’s report issues and monitoring the system on daily basis.

• Restricting the users using some customized access levels.

• Working in 24*7 support environment.

Project#4

Organization : Infosys limited.

Role : BO Report Developer.

Client : Hermes UK

Technologies : Business Objects 4.1, SQL Server 2008, Oracle 11g. Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

Duration : June 22, 2015 to September 11, 2015

Description:

Hermes is the UK's leading consumer delivery specialist handling more than 245 million parcels each year. Hermes provides a range of flexible and affordable delivery options to home, work, neighbour, safe place or Parcel Shop that are convenient for the consumer and fit within their increasingly busy lifestyles. Responsibilities:

• Participate in business and report requirements sessions by the onsite team.

• Requirements elicitation and translation to technical specifications.

• Involved in Report Bursting Approach

• Worked on Webi Intelligence Report bursting to the email recipients, FTP server and File directory on a complex requirement.

• Involved to create the new dynamic recipients.

• Test the publications.

• Report Run statistics and Report Redesign

• Maintenance of redesigned reports

• Report Migration and Indicator Review for existing BO reports Project#5

Organization : Infosys Limited.

Role : BO Developer.

Client : Kraft Heinz - Traceability Reports

Technologies : SAP BO 4.1, SQL Server 2008.

Duration : May 14, 2015 to June 19, 2015

Description:

The Kraft Heinz Company is the third-largest food and Beverage Company in North America and the fifth-largest food and beverage company in the world, with eight $1 billion+ brands. A globally trusted producer of delicious foods, The Kraft Heinz Company provides high quality, great taste and nutrition for all eating occasions whether at home, in restaurants or on the go. We were responsible for Creating and delivering the BO Reports for InSITE (Inventory Status Inquiry Tracking Environment). Responsibilities:

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

• Involved in implementation of the Complex Universe.

• Creation of six critical and complex reports.

• Requirements elicitation and translation to technical specifications.

• Participate in business and report requirements sessions by the client and onsite team.

• Involved in development of BO reports simulating most of the features in Web Intelligence Thin Client.

• Participate in business and report requirements sessions by the onsite team.

• Requirements elicitation and translation to technical specifications. Project#6

Organization : Infosys Limited.

Role : BO Mobile Developer.

Client : BO Mobile Reports

Technologies : SAP BO 4.1, SQL Server 2008.

Duration : January 26, 2015 to May 13, 2015

Description:

The SAP Business Objects Mobile platform provides you with access to Business Intelligence (BI) content on your mobile devices (iPhone, iPad, Android and Blackberry). It is suited for ad hoc query, reporting and analysis.

Responsibilities:

• Configuring the SAP Business Objects Mobile Server

• Configuring the SAP Business Objects Mobile Client

• Granting Users the SAP Business Objects Mobile Application Rights on the BI Platform

• Configuring Categories on the Mobile Server

• Designing Web Intelligence Reports for Mobile Devices

• Customizing Application's Interface Features

Project#7

Organization : Infosys Limited.

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

Role : BO Reports Developer.

Client : Unilever – Marlin Reporting

Technologies : SAP BO 4.1, SAP BI4.0, SAP BW.

Duration : September 1, 2014 to December 15, 2014

Description:

At Unilever we meet every day needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. Retail client, Involved in Creating Universe and BO Webi Reports. BO reports like Current year, Next year and Next+1 projections for all the business unit. Responsibilities:

• Participate in business and report requirements sessions by the client and onsite team.

• Creation of the universe in intermediate layer(Information Design Tool) for the reports

• Involved in development of BO reports simulating most of the features in Web Intelligence Thin Client and Reviewing reports developed by other developers.

• Coordinating with GUI team for the process flow of data into the report, portal and report design.

• Work with cross work streams for solution design of data level security.

• Creating Universe and BO Webi Reports. BO reports like Current year, Next year and Next+1 projections for all the business unit.

• Prepare design documentation, and issue log, roadmap for the current release. Project#8

Organization : Infosys Limited.

Role : BO Reports Developer.

Client : Mondelez – CNFG Reporting

Technologies : SAP BO 4.1, SAP BI4.0, SQL Server 2008. Duration : April 1, 2014 to August 30, 2014

Description:

Mondelez International, Inc. is an American multinational confectionery, food and beverage. Change Nonfiction Semi Finished Goods (CNFG) application supports to North America region. This project have all semi-finished goods information for both Kraft foods and Mondelez. It was to provide a complete BI solution that can be used for analysis and data tracking purpose and a framework to enhance user experience using BO 4.1 tool.

Responsibilities:

• Perform regular Business Objects server monitoring and maintenance activities Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

• Respond to user issues/requests and provide resolutions based on defined SLA’s

• Perform migration based on requests from one system to other

• Monitor Business objects schedule Jobs and make sure to run without issues

• Validate new user requests and creating profiles with required access

• Prepare end user documentation on frequent issues, key functionalities and Business Objects tips

• Generate weekly ticket information from ticketing system and update client on pending issue status

• Perform weekend server maintenance activities and Made changes to existing reports according to client requirements

• Perform performance optimizations on the reports created. Project#9

Organization : Infosys Limited.

Role : BO Reports Developer.

Client : Kraft Foods – RWF Reporting

Technologies : SAP BO 4.1, SAP BI4.0, SQL Server 2008, Oracle 11g Duration : September 7, 2013 to March 31, 2014

Description:

The Kraft Foods Group, Inc. is an American grocery manufacturing and processing. He was responsible for maintenance of reports for management in tracking the finished goods information of stores across North America.

Responsibilities:

• Perform regular Business Objects server monitoring and maintenance activities

• Respond to user issues/requests and provide resolutions based on defined SLA’s

• Perform migration based on requests from one system to other

• Monitor Business objects schedule Jobs and make sure to run without issues

• Validate new user requests and creating profiles with required access

• Prepare end user documentation on frequent issues, key functionalities and Business Objects tips

• Generate weekly ticket information from ticketing system and update client on pending issue status

• Perform weekend server maintenance activities

• Made changes to existing reports according to client requirements

• Perform performance optimizations on the reports created. Project#10

Organization : Infosys Limited.

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

Role : BO Reports Developer.

Client : PEPSICO – ECR Reporting

Technologies : SAP BI4.0, SQL Server 2008.

Duration : May 7, 2013 to Aug 08, 2013

Description:

The PEPSICO Inc. is an American multinational food and beverage. ECR is Enterprise contract repository for PepsiCo. This ECR reporting having all PepsiCo contactors information like Contract name, start date, expired date, activate date and In-Active date. This ECR reporting is Weekly based reporting for all contracts information in PepsiCo.

Responsibilities:

• Perform regular Business Objects server monitoring and maintenance activities

• This ECR reporting having all PepsiCo contactors information like Contract name, start date, expired date, activate date and In-Active date.

• ECR reporting is Weekly based reporting for all contracts information in PepsiCo.

• Design the universe and reports.

• Validate new user requests and creating profiles with required access

• Perform migration based on requests from one system to other

• Monitor Business objects schedule Jobs and make sure to run without issues

• Validate new user requests and creating profiles with required access

• Generate weekly ticket information from ticketing system and update client on pending issue status

• Perform weekend server maintenance activities

• Specified the joins and checked the cardinalities. Resolved loops by creating aliases and context.

• Made changes to existing reports according to client requirements. Project#11

Organization : Infosys Limited.

Role : BO Developer.

Client : APL NOL – BO Reporting

Technologies : SAP BO 4.1, SAP BI4.0, SQL Server 2008, Teradata. Duration : February 27, 2013 to April 20, 2013

Description:

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

The Neptune Orient Lines Limited is a Singapore-based global container shipping and logistics company. In this project developed the reports for all the Containers information like container start, empty, load, shipping, delivery, damage and expiry date for the container, height and size. Responsibilities:

• Developed the reports for all the Containers information like container start, empty, load, shipping, delivery, damage and expiry date for the container, height and size.

• Design the universe and reports base client requirement.

• Created Sub Reports by passing values from Main Report with drill option.

• Reporting is Container and Shipment based reporting for all cargos information in NOL.

• Used @functions like @select, @where, and @prompt function to create prompts, which helps the user to select the values dynamically.

• Developed detailed master reports by passing more parameters from parent report.

• Validate new user requests and creating profiles with required access

• Specified the joins and checked the cardinalities. Resolved loops by creating aliases and context.

• Perform migration based on requests from one system to other

• Created the reports using Business Objects functionalities like combined queries, Drill down, cross tab, Master Detail and formula etc.

• Monitor Business objects schedule Jobs and make sure to run without issues

• Validate new user requests and creating profiles with required access

• Perform performance optimizations on the reports created. Project#12

Organization : Infosys Limited.

Role : BO Developer.

Client : SYSCO Foods – BO Reporting

Technologies : BO XI 3.1, Crystal Reports 2008, DB2, Netezza. Duration : October 15, 2012 to February 26, 2013

Description:

The Sysco Corporation is an American multinational corporation. He was responsible for development and maintenance of reports for higher management in tracking the Performance of stores across North America also development and support of ETL process to get data from various systems and integrate the data into Reporting Datamarts.

Responsibilities:

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

• Perform regular Business Objects server monitoring and maintenance activities

• Respond to user issues/requests and provide resolutions based on defined SLA’s

• Perform migration based on requests from one system to other

• Monitor Business objects schedule Jobs and make sure to run without issues

• Validate new user requests and creating profiles with required access

• Involved in development of BO reports simulating most of the features in Web Intelligence Thin Client.

• Reviewing reports developed by other developers.

• Anchor for proof of concept (POC) development to validate proposed solution and reduce technical risk.

• Work with cross work streams for solution design of data level security.

• Perform performance optimizations on the reports.

• Perform migration based on requests from one system to other

• Monitor Business objects schedule Jobs and make sure to run without issues

• Validate new user requests and creating profiles with required access

• Prepare end user documentation on frequent issues, key functionalities and Business Objects tips. Project#13

Organization : Magna Infotech.

Role : Crystal Reports Developer.

Client : IBM – PNC Bank Reporting

Technologies : Siebel CRM, BO XI 3.1 and Crystal Reports 2008. Duration : February 23, 2012 to August 08, 2012

Description:

The PNC Financial Services Group, Inc. is a U.S based financial services PNC offers a wide range of services for all our customers, from individuals and small businesses to corporations and government entities. PNC is currently the seventh largest bank by deposits in the United States. PNC is based in Pittsburgh. Pittsburgh National Corporation and Provident National Corporation merged into a new entity named PNC Financial Corporation. PNC Bank provides Asset Management Group, Corporate & Institutional Banking, Residential Mortgage Banking and other financial services to the customers. This project is basically includes post upgrade changes. Make sure the new srf is stable, bug free, working as per the functional rules and application is up and running successfully. Responsibilities:

• Created daily, weekly and quarterly reports for the management team and field operation Managers using Crystal reports.

• Working on modifying the existing universes on Productions. Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

• Working on the miner Change requests from business.

• Creating/modifying the reports for Ad-hoc user requests.

• Extensively used calculations, Sorting, Formatting, Changing Displays and Prompts for creating Crystal Reports.

• Created Reports in cross tab, master detail format, line, area and pie charts for graphical analysis.

• Checking whether the application operate according to specifications as per the functional requirements and design

• Attended scheduled defect meetings as needed

• Documented issues/problems in ALM and closed issues when satisfactory resolution is determined

• Co-ordinate with developers, and other individuals involved in the project to resolve the identified defect issues

• Communicated Defect issues/problems to Test Lead as they occur.

• Enchantment of universe using Designer module in Business Objects. Project#14

Organization : Suwannee Technologies.

Role : Reports Developer.

Client : American Solutions – Johnson Controls Reporting Technologies : BO XIR2, BOXIR3, SQL Server, DB2

Duration : June 01, 2010 to January 31, 2012

Description:

Johnson Controls Ltd., Is World’s largest independent supplier of automobile seating and interior systems such as overhead systems and door panels, instrument panels and floor consoles. Created Universes for Financial domain and created reports using the Universe. Types of reports covered are Monthly expenditure, Monthly Budget., etc.

Responsibilities:

• Developed various types of Crystal reports.

• Extensively worked on the Universe Designing side.

• Created Universes based on the Business Requirements.

• Created daily, weekly and quarterly reports for the management team and field operation Managers using Crystal reports.

Murali Krishna Golla

Email: *******.*****@******.***

Mobile# 414-***-****

• Extensively used calculations, Sorting, Formatting, Changing Displays and Prompts for creating Crystal Reports.

• Created Reports in cross tab, master detail format, line, area and pie charts for graphical analysis.

• Created dashboard reports using QAAWS and Live Office as a source.

• Created various dashboards using QAAWS connections and Live Office connection.

• Used excel as a data source and created dashboards based on it.

• Exported the dashboard reports to enterprise for users.

• Exported the dashboards to various formats (PDF, SWF, HTML) useful for the users.

• Imported Live Office reports to Xcelsius and created dashboard based on the LO data.

• Created on dashboard using top of Universe on WEBI.

• Created daily, weekly and quarterly reports for the management team and field operation Managers using Crystal reports.

• Working on modifying the existing universes on Productions.

• Working on the miner Change requests from business.

• Creating/modifying the reports for Ad-hoc user requests.

• Checking whether the application operate according to specifications as per the functional requirements and design

• Attended scheduled defect meetings as needed

• Documented issues/problems in ALM and closed issues when satisfactory

Contact this candidate