GUERLINE S.SILIEN

*** **** ***** ***** ********* GA 30274 404-***-****

adeah4@r.postjobfree.com www.linkedin.com/in/guerline-silien-213m2697

Summary

Effective operation manager with 15 years' experience. Expert planning with strong leadership skills. Versatile and solution-oriented with extensive experience that includes administration in restaurants and the healthcare industries. Exceed expectations with community members, leaders, and the public. Seeking an opportunity to manage cases and provide solutions for at-risk groups.

Highlights

• Data management

• Self-motivate

• Public Speaking

• Creative

• Result-Driven

•Detail Orientated

• Budgeting

• Punctual

• Innovative

• Professional

• Client relation

• Research

Experience

Cardiac Procedure Coordinator, 01/2016 to 05/2020

Advantage Care Physicians – Hempstead, NY

• Protect the company reputation by building a loyal patient base, working relentlessly to resolve problems and improve patient satisfaction.

• Organize pre-operative cardiac testing.

• Address patients' schedules for cardiac procedures.

• Deliver an exceptional level of services to each patient by listening to concerns and answering questions.

• Partner with peers cross-functional teams to align operations with targets and strengthen internal relationships.

• Demonstrate consistent operational excellence to maintain stellar office reputation.

• Answer mails, emails, telephone calls, and in-person requests for different services and information.

• Proactive to identify, solve complex problems, impacting operations management and business direction.

• Control the release and procure patients’ proprietary confidential information to prevent violation of HIPAA.

Surgical Technology Instructor, 07/2011 to 08/2015

Star Career Academy – Manhattan, NY

Implemented marketing strategies which resulted in 25% growth of student base.

Provided training expertise in curriculum design.

Assigned appropriate cases to each student during lab hours.

Created a positive supportive learning environment.

Made observations, objective judgments about students' performance.

Educated students on operating room procedures, infection control and over safety and functionality procedures.

Health Educator/Internship, 05/2018 to 08/2018

Frontline Pregnancy Centers – Brooklyn, NY

• Provided education on behaviors that promote wellness and manage existing health conditions.

• Implemented strategies to improve Sexually Transmitted Infection, unintended pregnancies among young adults.

• Advocated to improve health resources, policies that promote health.

• Provided young individuals with access to health education, promotion needed.

• Created communication strategies to meet client objectives.

• Provided outstanding counseling, health service to new and long-standing patients by attending closely to health concerns and developing solutions.

Medical Office Receptionist, 08/2015 to 01/2016

Complete Care Cardiologist – New Hyde Park, NY

Maintained records by obtaining, updating personal financial information.

Utilized strong time management, organizational skills, ensures smooth seamless operations.

Created and maintained accurate and confidential patient files.

Prepared and sent financial statements to support bookkeeping functions.

Ensured patient confidentiality by making sure health information was secured.

Collected deductibles, balances, and co-pays from patients.

Educator, Medical Assistant Instructor, 02/2011 to 07/2011

Bradford Hall Career Institute – Bohemia, NY

Implemented instructional activities.

Engaged students' in meaningful learning experiences.

Provided quality educational experience with effective delivery methods.

Maintained daily accurate records of attendance.

Evaluated students' performance and issued progress reports.

Applied varieties of instructional resources to meet the needs of students with varying backgrounds and learning styles.

Education

Master of Science: Public Health (MPH), 2018

Walden University - Minneapolis, MN

• Completed coursework in Public Health Biostatistics, Epidemiology, Health Policy, Environmental Health, Health Behavior Therapy, Public Health Administration, Global Health Perspective, SPSS, Applied Research and Project

• Thesis: Prevention of Sexually Transmitted Diseases among Young Adults

• Member of National Society of Leadership and Success

• Graduated with a 3.9 GPA

Bachelor of Science: Business Management, 2009

Shorter University - Riverdale, Georgia

Graduated with a 3.7 GPA

Dean's List every semester

Bachelor of Science: Healthcare Administration, 2007

Clayton State University - Morrow, GA

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