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Program management, Vendor management, Risk management, Process mgmt

Falls Church, VA
July 02, 2020

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Akshay Kumar

**** ********** **. **** ***, Mclean, VA 22102

Phone: 301-***-**** E-Mail:

VP of IT/Sr. Director of IT

A versatile, collaborative, accomplished, and knowledgeable IT professional with a successful track record and a knack for leading people in the right direction. Experience well over 20 years. Outstanding organizational and problem-solving skills. Highly collaborative with a knack for building productive relationships that allow smooth functioning while driving others towards excellence and attaining business goals.

Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people’s skills and always giving them the nudge in the right direction to go the extra mile and helped in achieving what seemed difficult, with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Thrive in fast-paced business environments and cherish a chance to self-manage things through the innate problem-solving skills and never say never attitude.

Skill Areas: Strategic Planning Budgeting & Forecasting Offshore Staff Management Vendor Management Solutions Architecture Infrastructure Management Data & Analytics Custom Application Development Agile & Waterfall Delivery Process Optimization

Professional Experience

Pentagon Federal Credit Union, Tysons, VA (2019 – Present)

Program & Technical Solutions Director

Manage multiple IT portfolios initiatives including Security, Infrastructure and Data Lake

Manage complete life cycle implementation including program finances for key PenFed initiatives like Office 365 portfolio rollout including migration to O365 Exchange Online, Intune implementation, Teams including BlueJeans AV conversion, O365 Pro Plus upgrade, Win 10 refresh, Data Lake consolidation projects, etc. with a budget of over $10M

Manage and oversee entire IT security program portfolio with a budget of over $30M

Manage and provide technical oversight on various infrastructure programs dealing with modernization, Optimization, digitization, etc.

Work extensively with C-level providing technical guidance to the executive team to prioritize IT initiatives based on strategic vision and organizational mission.

Planet Depos LLC. Rockville, MD (2018 – 2019)

Director of Technology / Chief Technology Officer

Managed all aspects of IT from overall internal infrastructure to product development

Headed a $15M entire infrastructure refresh program

Refreshed in-house IT infrastructure (servers, firewall, windows licensing) and introducing VOIP & AWS

Relocated to a new office (cabling, data center setup, physical security – access control and video surveillance)

Improved employee efficiency by implementing new CRM, Invoicing, Case/Project Management, and Collaboration solutions

Developed business process models, did data analysis, and identified client software requirements.

Led CRM Solution evaluation (Salesforce, Dynamics CRM, and Zoho CRM). Engaged multiple vendors and created an evaluation matrix for quick decision

Engaged partners for implementing Infrastructure projects. Organized technology evaluations based on proposed architectures (Cisco Vs. Sonicwall, Ubiquity WAP Vs. SonicWall, Asterisk Vs. Kerio & On-premise Vs. Cloud VOIP)

Supervised vendors and partners on licensing negotiations, customizations, and implementation

Provided oversight and governance for entire CRM implement program - Engaged Zoho partner for Zoho CRM, Zoho Projects, Zoho Reports, Zoho Email, and Zoho Connect Configuration and User training

Managed to develop teams and vendors for all product development activities from inception to launch using the packetized application development/deployment

Drove Data Architecture and guided the BI team offshore on reporting requirements and design

Provided oversight for development related activities ranging for requirement gathering and assessment, development status update sprints, testing and implementation/release meetings

Managed all aspects of headquarters move include working with construction, cabling, electric, HVAC teams to build out location based on organization requirements

Administered and provided oversight for data center and network backbone move

Used Scrum methodology and maintained ongoing collaboration, communication, tackled interdependencies, issue resolution, and set expectations across Vendors, Individual Contributors, Client IT, and Business Management teams.

Conducted weekly reviews and lessons learned to evaluate deliverables, milestones, issues, and course corrections

Overall managed a team of 20 technical resources – onsite and offshore, ten management stakeholders, and about ten different technology vendors over one year to make this program successful

US Patent and Trademark Office (USPTO), Alexandria, VA (2017 – 2018)

Sr. Technical Director

Managed multiple professional services projects using a hybrid Agile/SCRUM approach simultaneously (including software development projects)

Worked closely with Development, Engineering, Operations and Clients

Supported the CICM platform automation system developed using Core Java, Angular, SVN, etc.

Managed projects on time and a budget from scope through to completion

Provided proactive communication to clients as the main point of contact for the client during the project lifecycle

Monitored issues and assist in resolving conflicts

Documented and managed expectations, requirements, constraints, risk, and scope

Managed change of scope and change order management

Developed, published and enforced project lifecycle execution methodology

Assembled project teams, identify appropriate resources needed, and assign individuals.

Ensured that resources have all required information

Prepared, presented, and managed project plans, project schedules, status reports.

Provided executive-level analysis and recommendations on project wellbeing

US General Services Administration, Washington, DC (2015 – 2017)

Sr. Program Manager

Served as project lead and facilitates all inter-department activities for all GSA Salesforce applications managing budgets over $60M

The initial point of escalation within GSA IT

Kept parties up to date on project performance, milestone/delivery schedule, issues, and risks

Developed and maintained the overarching project plan according to the contract using Agile SDLC deployment/testing environments. Ensure that the vendor correctly implements the project plan to meet project objectives

Developed, maintained, and managed the project schedule and budget, coordinate and integrate project activities and deliveries

Generated reports, dashboards, and processes to continuously monitor data quality and integrity. Set and manage expectations of the project stakeholders

Administered data integrity project activities through the appropriate use of de-duping, loading and exporting tools, for the bulk of data using Data Loader, Admin Garage and Lexi Loader

Administered Analytic report development for the applications and implementations and customization of apps and tools from AppExchange

Worked on migrating multiple applications onto the Salesforce platform. Managed all project communication and coordination with all stakeholders and teams. Manage and lead the project team including coordinating and administering project resources

Monitored project activities and resources to manage and mitigate risk and project conflicts

Made improvements, solving problems, or taking corrective action when issues arise

Implemented, maintained, and followed established configuration management and enterprise quality assurance processes

Identified project documentation using JIRA and deliverable requirements and procedures in compliance with established processes and procedures

Prepared and giving presentations or briefings on all aspects of the project (e.g., Program Reviews, Status Briefings)

Led and participate in phase, milestone, and final project reviews

Prepared and assist in the IT Governance process in developing and presenting new needs and enhancements in support of development activities to obtain the required approvals and funding

Prepared all associated procurement packages - identify deliverables, build estimates and determine requirements in conjunction with the COR for all IT Governance approvals items and coordinating the associated activities with the IT Governance, Budget & Finance, Contracting Office Teams

Engaged the Salesforce PMO PM and COE for support in understanding and completing all required COE templates and stage-gate approvals (e.g., Project Detail, Approved Design Document, Approved Go-Live Checklist, Clean Code scans, etc.) needed per the Official GSA Salesforce Technical Guidelines

McCormick & Company, Inc., Hunt Valley, MD (2017 – 2018)

Program Manager

Managed entire IT project portfolio from inception to completion for a large enterprise organization with a user base of over 11000 employees

Managed whole MS Office 365 implementation program including projects - Lotus Notes to Exchange Online migration, Office 2010 to Office 365 upgrade, migration from IBM Connections to SharePoint Online, migration from IBM Sametime to Cisco Jabber / MS Lync Online, managed e-commerce applications migration, implementation of Employee Self-Service (ESS) portal in SAP, etc.

Worked extensively with the security and compliance team to address all resiliency risks and vulnerabilities

Conceptualized entire program framework and governance strategy

Managed implementation of the project by managing cross-functional teams to achieve project initiatives

Created and managed project-related communication, risk plan, configuration and change management process, and all governance activities

Managed vendors to achieve project needs

Freddie Mac, Tysons, VA (2014 – 2015)

Sr. Project Manager

Managed large capital projects from inception to completion for a large enterprise organization with a user base of over 8500 employees

Managed MS Office 365 Pro Plus implementation and Lotus Notes to O365 Exchange upgrade projects

Worked with cross-functional teams to implement project needs and enhance existing processes

Used different project management methodologies like Agile, Waterfall, and SDLC to administer the projects

Worked with champions from different business units to address all business needs and develop a robust and seamless implementation strategy and build an effective communication plan

Administered all aspect of change configuration management and work with the technical teams to address all compliance and change management needs

Managed organizations effectively to achieve project goals and deliverables

International Monetary Fund, Otsuka America, Inc., Dept of Treasury, Federal Trade Commission (2010 – 2014)

Sr. Program Manager

Managed multiple types of programs/portfolios, extensive infrastructure both domestic and international distributed data center environments.

Prior Employment Details

Stone Street Capital, LLC 2008 – 2010

Medimmune, Inc. 2007 – 2008

T. Rowe Price 2005 – 2007

Professional Development & Credentials

Master of Business Administration University of Maryland University College, Md 2016

Master of Science University of Maryland University College, Md 2013

Bachelor of Sciences Temple University, Pa 2003

Technical skills:

PM Methodologies: Waterfall, Agile, SCRUM, Kanban

Languages: VB Script, ASP, D-HTML, JavaScript, C, C++, Visual Basic, Java

CRM: Salesforce, Microsoft Dynamics CRM, ADX Studio, Scribe

Operating Systems: Windows, Sun Solaris, HP UX, Red Hat Enterprise Linux

Switches: Cisco 3560, Extreme X250e, Extreme X450e

Firewall: WatchGuard, SonicWALL, Cisco

Spam Server: Barracuda, Mail Marshall

Storage: EMC, NetApp filers 3170 / 3140 / 2050 / 2040

Hardware: Macintosh, IBM PC Compatible

Project and Portfolio Management Tools: MS Project, Clarity PPM, JIRA, Confluence, Planview PPM, Smartsheet

Networking: Experienced programming in TCP/IP, HTTP

Virtualization tool: VMware, VMware ESX server 3.1/4.0/4.1

Cisco Phone Management: Cisco call Manager 3.3 and 5.1, Avaya Site Admin 5.0.11

Cisco Phones: 7905, 7906, 7940, 7941, 7960

Avaya Phones: 1616, 1608

Backup: VERITAS Backup Exec 9/10/1/12/12.5/2010, NetBackup 6/6.5/7

Infrastructure and Monitoring: LAN Administration, SMS 2000/2003, Shavlik Netchk Protect, WSUS, Nessus, Bluecoat, Solar winds

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