Amit Sharma

Mobile: +91-886*******

Email : adeagk@r.postjobfree.com

Address: Rz f 245 Raj Nagar Part 2nd, New Delhi -110045 PROFILE SUMMARY

*Team Motivation *Seller/Customer Relationship *Business Analysis

*Team Management *Escalation Management *CSAT

*Ms-Excel, Word, Power point *Team work *Process Control

*Conversion Management.

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WORK EXPERIENCE - (CCD) Flight Catering Airlines Department Delhi (Feb, 2016 to Present)

Designation-Operation Executive

Roles and Responsibilities:

● Managing daily customer complaint

● Managing high level escalation

● Constantly looking for ways to improve processes, implementing new initiatives, attending and participating in team meetings

● Training of new team members about all over the process.

● Handling the quality parameter of the team

WORK EXPERIENCE - 24X7 Solution (Jan, 2013 to Mar, 2014) – 1 Year 3Month Designation-As Team Leader

EDUCATION QUALIFICATION

● 2012 Graduation BA .(H) Delhi University

● 2007 10th C.B.S.C Board

● 2009 12th C.B.S.C Board

MANAGEMENT SKILLS

● Time Management

● Problem Solving

● Creative Thinking

● Public Speaking and Presentation Skills

● Goal Oriented

● Flexible and innovativeness

● Leadership quality, can manage a team

● Good communication skills

● Good decision making skills

PERSONAL DETAILS

● Father’s Name :Rajender Sharma

● Mother’s Name : Vijay Laxmi

● Date of Birth :01/03/1991

● Nationality :Indian

DECLARATION

I hereby declare that all above information furnished by me is true to the best of my knowledge. Amit Sharma