Manager Customer
Resume:
Delaware, Ohio - *****
Mobile: +1-614-***-****
E-mail: ****************.*********@*****.***
EDUCATION
**** ******* ** ******** ************** from National Institute of Human Resources & Development, Madras University, India
2003 Bachelors of Commerce from A.M.M. Degree College, Nagarjuna University, India
PROFESSIONAL EXPERIENCE:
Mettler Toledo International Inc.
Payroll Coordinator – Jan 2020 to till date:
Review and imports the employee time cards into ADP work force system via Kronos and spreadsheets.
Ensure Weekly, Bi-Weekly and SM payrolls are processed in timely and accurate manner.
Reviews the computed wages and correct the errors to ensure the accuracy of earnings. Make sure, that all changes to payroll are processed correctly.
Communicates with the HR Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes. Makes updates as necessary.
Reviews payroll documentation for accuracy through the audit reports and makes any necessary adjustments. Obtains necessary approvals.
Processes special payrolls including the annual bonus and any adjustment payrolls.
Works closely with HR teams to resolves payroll related issues such as Leaves, banking, garnishments, employment verifications, workers compensation, retroactive pay calculations, tax questions, and other changes.
Working closely with Benefits Manager to ensure accurate benefit deductions and record keeping.
Review and audit master file and pay data entries, YTD totals, and file amendments.
Processing ACH payments as requested by Human Resources or Accounting teams.
April 2017 to Dec 2019:
Migrated from India and awaited for authorized work permit which was received in Jan 2020.
Hucon Solutions
Manager – Finance Operations - Jan 2015 to Mar 2017
Ensuring a high-quality customer experience while adhering to the SLA and work processes; monitoring as well as maintaining TAT and quality scores of branch.
Maximizing customer satisfaction by on time delivery, monitoring customer complaints, providing efficient services; handling customer grievances and resolving their issues for customer retention.
Lead and mentor team members by reviewing their work and provide signoffs before sending to clients. Assisting teams for continuous innovation and communication with business partners.
Oversee the Approval and WBS Set up Process for the client engagements.
In-charge for the entire accounting and reconciliation activities of the receivables, tracked in a Global Billing System from recognition through cash collection.
Performing analyses of financial reports, journal entries and closing processes of monthly department budget and accounting reports to maintain expenditure controls.
Identify the white spaces in different client engagements and process improvements and work with the engagement leads and the team to establish new processed to increase efficiencies.
Deloitte Tax Services
Senior –Financial Management - June 2011 to Dec 2014
Maintaining books of accounts and reconciliation of financial statements in compliance with norms
Variance analysis and provide financial performance comparison reports to Manager/Partner for the Fiscal year Financial Planning
Maintaining MIS & reports, evaluating them for facilitating decision-making process
Process financial transactions efficiently and accurately using DPS (SAP based Deloitte Financial System)
Maintenance of Clients and Projects in DPS (set-up new Clients and Projects, close the older ones, Revenue & discount adjustments, write-off requests, monitor the profitability reports etc.,)
Analysis of time and expense reports, preparation of invoices to provide to Billing and prepare Management trend reports for each Client.
Monitoring both unbilled and billed receivables to ensure timely billing and collections, as well as the opening and closing of engagements in DPS
Analyst – Global Payroll- Feb 2009 to May 2011
ADP Private Limited
Successfully delivered error free payrolls in compliance with SAS 70 Audit.
Lead and mentor team members by reviewing their work and provide signoffs.
Preparation and seeking the approval from clients for the annual schedules of all pay cycles (Main pay, off cycle, prepayment and advance pay) well in advance for the year.
Follow-up with client's regarding any payroll updates, reviewing Year End reconciliations and Payroll extracted files.
Preparation of GL files, cross verifying with final reports and sending them to client.
Responsible for the accurate interfacing of all payroll journals to the general ledger application
Executive – Human Resources – September 2005 to Sep 2008
HSBC Global Resourcing, Hyderabad
Payroll processing and report generation on Oracle databases and upload the same onto MS Excel
Handling monthly payroll & tax related query sessions
Corporate Induction & Training for new joinees.
Accountable for providing Payroll Inputs, Compensation & Benefits administration.
Handling all kinds of queries on Employee payroll, Medical Insurance & Statutory procedures.
Trainee – Human Resources - December 2004 to March 2005
Orchid Chemicals & Pharmaceuticals
To assist Personnel Department in their activities
To coordinate with Training and Development department to control activities like On-Job Training Programs, Class room Methods and other methods like Audio Visual aids for enhancement of employees’ performance.
Achievements/Certifications
Gained experience in Finance management, Client Management also formulating & implementing innovative Global Mobility systems and Managing payroll, towards enhancing employee productivity and building committed teams
Completed Global Mobility Specialist (GMS) certification through worldwide ERC
Internal Audit Team member: - followed SAS 70 Type II Audit norms to maintain data confidentiality and 100% accuracy in payroll outputs.
Well versed with SAP R/3 HR Module, Oracle 6i, MS Office
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