Sales Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MICHAEL K

SANTELLAN

M

**** ********* *****, *******, ** 95356, 209-***-****, ****************@*****.*** Dedicated business development director industry professional with demonstrated strengths in customer service, time management, and trend tracking. Good a troubleshooting piling, structural steel problems and building successful solutions. Excellent verbal and written communicator with background in cultivating positive relationship and exceeding goals

Customer relations Detail Oriented Task Prioritization Market strategy

development

Pricing Structure Decision Making

Business Development Director November 2013 - June 2020 Corpac steel Products, Inc. Aventura, Florida

Expanded business and sales revenues 10-15% on a year to year basis Built sales pipeline for multiple markets and segments by working closely with upper management. Defined and executed successful business development strategy for the domestic and international regions. Maintained detailed records by capturing customer information with CRM. Grew the Construction, DOT markets. Detailed Knowledge of highway construction markets throughout the USA. Knowledge of airport projects. Able to estimate of construction plans. In depth knowledge of contracts. Develop and maintain strategic accounts throughout the United States. Developed maintain relationships with owners, Managed multi million projects, contracts, agreements in excess of $120 million dollars yearly.Grew valves, fittings flanges pipe, structural steel, sheet piles,.line into new territories,tenaciously pursuing business opportunities and filing market gaps in different regions. Keep executives informed on monthly and quarterly basis with accurate and detail reports. Achieved profit targets with balanced strategic pricing structures.Launched numerous products successfully in multiple markets. Capitalized on emerging opportunities consistency tracking markets to stay on top of trends. Developed solid relationships with customers, staff and vendors

Sales Manager January 2007 - November 2013

ESC Steel, Inc. Spring, Texas, United States

Generated, prospected and qualified leads though cold calling referrals and networking, Generated $7-8 million in quarterly sales through effective management of referral, networks, S

EDUCATION

successful networking and cold calls,

Generated $30 million in annual revenue by cultivating and securing partnerships. Led sales team in territory management and sales quota achievement, setting clear goals and expectations to maintain performance.

Sustained continuous revenue with establishment of successful client base and sale funnels. Provided annual and quarterly forecasting reports to address sales strategy and revenue needs Utilized CRM system to build sales pipeline, manage prospects, run sales reports and manage commercial customer accounts.

Organized strategies for reaching target consumers and meeting demand, helping company fill multiple demand gaps and cement market leadership

BBA Bachelor of Business Adminstration

Boise State Unversity, Boise, Idaho

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