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Sales Customer Service

Location:
Scottsdale, AZ
Salary:
60,000
Posted:
July 02, 2020

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Resume:

DELL OLIVER

PEORIA, AZ • 480-***-**** • adeafl@r.postjobfree.com

RECRUITMENT & PROJECT MANAGEMENT LEADER

Recruitment and Project Management Leader with proven accomplishments in full length recruitment processes with high de- mand recruitment goals. Leading marketing and recruitment strategies to deliver success in the recruitment process with commu- nication with corporate leaders. Expertise in working with internal resources, cross-functional groups and customers to develop project plans and sales strategies that align with business objectives. Excel in training and coaching diverse workforces through the full project life cycle. Noted strengths in project management, driving revenue generation, enhancing client relationships and managing teams.

PROFESSIONAL EXPERIENCE

Amazon, Remote (contract)

2019-Present

Diversity Recruiter

I am currently a diversity recruiter with the task of find top female and diverse talent to fill operations leadership openings throughout the country.

• High-volume sourcing recruiter for Amazon Fulfillment throughout the country focusing on operations managers

• Sourcing candidates using a variety of databases and tools including LinkedIn, iCIMS, Indeed, networking, and referrals

• Utilizing Boolean search skills and strings to target minority groups and military talent

• Utilizing iCIMS and Amazon Hire to track candidate activity as they move through the recruiting process

• Ensuring an impressive candidate experience through thorough communication regarding interviewer preparedness and desired interview format

• Building and maintaining a pipeline of potential candidates through pro-active market research and on-going relationship man- agement

• Create and maintain job reqs for different job openings through out the country for amazon.

• Created standard operating procedures for cross functional team work with different sourcing teams in amazon

• Created and lead training with 3rd party recruiting teams with Amazon Allegis Global Solutions, Tempe,AZ

2018-2019

Promoted twice while at AGS to a senior recruiter . Responsible for managing the recruitment process for TruGreen in Texas. My responsibilities included leading and managing a team of 8 recruiters to be sure they hit all target goals and fill requisition with in the hiring timeline. My team was responsible for the 3,500+ interviews 2,400 offers and 1,700 hires within a 6-month span. Performed advance marketing and recruiting strategies with upper management. I was the main point of contact for all branch and hiring managers for TruGreen Texas division. Senior Recruiter

• Perform advance Boolean and other candidate searches

• Perform in depth interviews to place a candidate in a role in which they will be successful in

• Deliver invoicing and billing to the client

• Provided corporate leadership with recruitment updates and hiring performance metrics

• Tracked candidates through the recruitment cycle

• Performed extending offers and submitting offers for corporate approval

• Trusted with confidential information

• Used ATS such as work day

• Created specified sourcing strategies

• Used sourcing data bases such as LinkedIn, RWS, Smashfly, Career builder, and Indeed

• Implemented the use of calendy to improve the interview process

• Managed remote teams in India, Atlanta, and Detroit Recruitment Sourcing Specialist

• Handle intake, position posting, phone screens, interviews and scheduling

• Consistently provide a full slate of candidates within 7 days of open requisition.

• Review 300-400+ applicants and source for 100+ passive candidates weekly for high volume requisitions.

• Manage 10-15+ requisitions at a time.

• Qualify 20+ candidates per requisition based upon skill and cultural fit, utilizing behavioral based approach and screening criteria.

• Source for passive candidates utilizing different Boolean strings.

• Provide the highest quality customer service to the client and candidates through recruiting process.

• Influence stakeholders to make informed hiring decisions by furnishing data and market intelligence.

• Maintain relationships with candidates for the length of the recruitment process. Talent Assessor

• Filled high-volume customer service, sales, warehouse, transportation, pharmaceutical and call-center roles.

• Enhanced the recruitment process by designing a spreadsheet to track open and closed requisitions and identify candidates.

• Assessed applicants using the Applicant Tracking System (ATS) and cross-referenced them to open requisitions.

• Screened applicants by following the phone screen form defined by the client.

• Maintained a market map for candidate pipe-lining and future reference.

• Accurately updated the ATS system regularly and adhered to the recruiting processes outlined by the client SUNWIRE MARKETING, Scottsdale, AZ 2018 – 2018

Corporate Trainer

Function in a dual role with direct accountability for providing training, leadership and guidance for a field sales team of up to 5 while simultaneously performing in-store sales to drive the growth and market presence of Direct TV solutions within 7 Costco locations across the Central Arizona territory. Coordinate and deliver classroom and in-field training for a sales force of 20+ to support them in achieving challenging sales and revenue goals.

• Lead the recruitment, interviewing and selection of new team members to meet sales demands across the territory.

• Coordinate and maintain daily schedules for field representatives, ensuring adequate coverage at high-demand store loca- tions to maximize product exposure.

• Oversee the full sales cycle for workforce, including goal setting, as well as preparing and reviewing profit reports.

• Drove significant sales growth for territory by achieving 96% close rate with 100% client retention.

• Selected by leadership to travel to underperforming locations out of market to provide coaching and mentoring for sales team, leading to profit and growth improvements.

• Currently working on the development and launch of a training packet for the Arizona market to standardize sales strate- gies and operations across the district.

SKYLINE SOLAR, Grand Junction, CO 2017 – 2018

Project Manager

Progressed internally to support the ongoing growth and development of the company by providing optimal client support and oversight of solar panel projects. Worked directly with clients to coordinate and execute the installation of solar panels on their residential homes. Provided end-to-end project leadership, collaborating with cross-functional teams to ensure client expectations and project requirements were met or exceeded. Managed up to 12 projects simultaneously. Oversaw all project functions, including managing budgets of up to $50K, coordinating project crews and subcontractors, estab- lishing project plans and interacting with clients to communicate issues and status.

• Built and managed partnerships with county inspectors and agencies to ensure compliance with building codes; interpreted installation diagrams and revised plans to maintain regulatory adherence.

• Prepared permit applications and obtained all required documentation through state agencies.

• Provided on-site leadership of project activities, working with installation crews, electricians and inspectors to ensure all tasks were completed according to quality standards and customer specifications.

• Selected to take on additional role of Interim Sales Manager, leading a team of 5 sales professionals through the promotion and sale of solar panel solutions. Established goals, monitored performance and tracked key performance indicators (KPIs) to ensure optimal sales growth results.

EDUCATION

COLORADO MESA UNIVERSITY, Grand Junction, CO

Environmental Science & Criminal Justice



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