Customer Service Manager

MICHAEL ROSENBLUTH

Bradenton, FL ***** ● 941-***-**** ● *********************@*****.*** ● linkedin.com/in/michael-rosenbluth- 532226121/

BUSINESS OPERATIONS LEADER

Over 15 years of Business Operations Leadership experience with a focus on Human Resources Recruitment and Compliance processes. Well-versed in Customer Service, Logistics, and People Management. Holds post-graduate work and a Bachelor of Science Degree in Administration of Justice. Recruitment & Hiring Operations Management Compliance Onboarding Business Process Improvement Customer Service Sales Budgets Cost Control Workflow Team Leadership Conflict Resolution

WORK EXPERIENCE

TECHNICIAN BUSINESS ADMINISTRATOR

05/2018– 03/2020

Fast Furniture Repair (Ellenton, FL)

Recruited sub-contractor employees in 23 U.S. states and hired 4 technicians per month on average to contribute toward a $6.2M annual revenue.

Sourced candidates through advertisements and referrals and reviewed over 100 resumes monthly then conducted 25 phone interviews weekly to hire approximately 25% of those candidates.

Completed background checks and onboarding processes with new hires and coached on compliance requirements that included licensing, business name, and insurance.

Organized sub-contractor field and office training and travel with technicians who taught skills on required repairs for a minimum of two weeks.

Increased compliance by 75% through the creation of a new process for sub-contractors ensuring that licensing, insurance, and workers compensation exemptions were current. OFFICE MANAGER 05/2004 –

05/2018

Ken Christy Insurance (Bradenton, FL)

Managed daily operations for 2 offices and 3 employees and maintained sales goals monthly.

Maintained financial records and performed banking activities to save costs and allocate budgets.

Wrote commercial insurance policies and ensured procedures were followed in paperwork submitted to carriers. ADDITIONAL EXPERIENCE

Director of Customer Service, Manager of Customer Service, Cyberwize. Team Manager, Control Desk Manager, International Team Manager, SecurityLink/ADT, Inc. Owner, Barb’s Video.

EDUCATION

Bachelor of Arts Degree (B.A.), Administration of Justice Temple University Philadelphia, PA

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