Multi Unit Manager Restaurants

MARTIN WHITE

703-***-**** • *************@*****.***

linkedin.com/in/martin-white-926530145/

REGIONAL MANAGER DIRECTOR OF OPERATIONS MULTI-UNIT Dynamic, award-winning industry leader leveraging expert service, guidance, and knowledge in support of start-up, expansion, and established projects yielding a regional foothold and unparalleled revenue and growth. Service & Operations Excellence Reinvention & Revitalization Store Operating Profit (SOP) Enhancement Engaging, dependable, people-oriented, and performance-driven restaurant industry leader, renowned for smart risks, high expectations, and exceeding client and customer expectations. Demonstrate a track record of successful leadership, transformational operations, customer loyalty, and progressive growth with superior focus on compliance, standards, internal controls, and guest relations. Diplomatic, collaborative, and competitive, thrive in partnering with others to design, implement, and manage initiatives from inception through to growth and stability. Offer exceptional restaurant management aptitude with comprehensive leadership spanning every facet of the business as a business owner, trusted advisor, and dedicated employee; showcase strength in working with diverse ownership and structures across multiple units. Desire a rewarding, challenging, and performance-driven Corporate and/or advisement opportunity. Areas of Expertise

§ Regional Operations & Leadership

§ Sales & Performance Advancement

§ Profit and Loss, Budget Management

§ Customer Interfacing

§ Relationship Cultivation

§ Vendor Management

§ Service Performance

§ Core Values & Culture Adherence

§ Public Speaking

§ Superior Communication

§ Audits & Reviews

§ Training & Mentorship

§ SMART Goals

§ Processes & Systems Establishment

§ Solutions Design & Implementation

§ Market Competition

§ Staff & Guest Retention

§ Fast Casual-multi unit

§ Service, Food & Beverage Offerings

& Controls

§ Quality Personnel Recruitment

§ Key Decision Making

§ Business Development

§ Public Relations, Marketing & Sales

Strategy

§ Full Service Casual – multi unit

§ Restaurant Openings

PROFESSIONAL EXPERIENCE

Director of Operations-Multi-Unit Neighborhood Restaurants Inc., Alexandria, VA. 1997 – 2019 King Street Blues Restaurants, Alexandria, Stafford, Arlington Courthouse, Crystal City, VA. 1997 – 2019 Opened and operated 5 full-service casual restaurants with full bars. Directed site selection, negotiated leases, designed and managed menu and beverage development programs. Selected and hired leadership, trained and mentored management team, and directly motivated, guided, and employed 160+ personnel. Managed all human resources functions, maintained full P&L accountability, and implemented all operational and employee processes, standards, and programs. Led vendor selection and management, strategic, customized marketing, special events management, sales building programs, and cost controls. Guided development and implementation of systems to ensure consistent delivery of product, maximization of resources, and excellent guest relations. Exhibited outstanding ability to successfully operate and lead across multiple units and diverse communities. Donatos Pizza, Vienna, Fairfax, VA. 2011-2015

Director of operations for local Franchise group. Successfully completed 9 week training encompassing all facets of operating Donatos Pizza. (Columbus Ohio) Opened two locations, site selection, negotiated leases, recruited management team, trained and mentored leadership, managed human resources, training, marketing, standards, full P&L responsibility, revenue maximation, guest relations.

Martin White

Fiona’s Irish Pub, Alexandria, VA. 2014-2019

Designed, built, and operated a thriving 200-seat restaurant offering beer, whiskey, hearty Irish dishes and American fare served in a classic, tavern-like setting. Coordinated restaurant construction, permitting, purchasing, personnel hiring, training, P&L, neighborhood outreach, marketing, lease negotiations, accounting/bookkeeping, vendor selections, and direct management and successful, loyal retention of a team of 40 including a General Manager, Assistant GM, and Assistant Manager born of 20- year partnerships.

Additional Contributions Achievements

v Highly experienced in successful new location restaurant openings v Set up catering division serving local businesses and special events. $1million + per year sales. v Catered School Tour Groups with annual sales of $500k+ v Recognized for operational excellence through training, mentorship, and design of operational manuals and processes. v Winner of “Best Ribs in Town” for 8 consecutive years in a row. v Honored by Disabled American Veterans (DAV) for community engagement and fundraising support for over 15 years in a row during their Winter Convention, Crystal City, VA. v Designed Franchise Program to expand King Street Blues concept further. v Developed Franchise Disclosure Documentation, and authored employee manuals and training program for potential franchisees.

v Founded and led industry buying group with local independent restauranteurs to achieve cost savings by negotiating with vendors and leveraging collective purchasing power. EARLIER EXPERIENCE

Vice President of Operations, Hamburger Hamlet Restaurants Led profitable operations for 9 full-service restaurants within the Chicago & DC markets Annual Sales $25 million +, Responsible for 390+ employees EDUCATION & PROFESSIONAL DEVELOPMENT

Professional coursework completed in management and marketing Certified Food Manager

TIPS Alcohol Certification

ServSafe Food and Beverage Safety Training and Certificate Program QuickBooks Training

TECHNICAL COMPETENCIES

Various Point of Sale systems, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint), Photoshop Active volunteer among VOLUNTEERISM the following organizations initiatives: http://www.koinoniacares.org

http://www.ballyshaners.org/

https://www.dav.org/

http://kingstownecommunion.net

Sunday Suppers for the Homeless

Boy Scouts of America 2002 – 2014

Fairfax County Public Schools Parent Committees

PROFESSIONAL AFFILIATIONS

Virginia Restaurant Lodging Travel Association

National Restaurant Association

Springfield, Lee District, & Arlington Chambers of Commerce Crystal City Bid, Arlington

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