Customer Service, good communication ad interpersonal skills
Resume:
KIMBERLY B. CANTILERO
Permanent Address: Odiong, Altavas,
Aklan, 5616, Philippines
*****************@*****.***
OBJECTIVE
To obtain a position related to customer service where I can apply the knowledge I acquired from the hospitality industry and to partake my skills and abilities in your company. To work effectively with a team to help improve the company’s customer satisfaction.
EDUCATION
Bachelor of Science in Travel Management
College of Tourism and Hospitality Management
University of Santo Tomas, España, Manila, Philippines
SUMMARY OF QUALIFICATIONS/SKILLS & ABILITIES
Ability to adapt in various situations and accepts criticisms
Great interpersonal and communication skills
Flexible in job-related situations
Has good decision-making skills
Has the ability to multitask
Reading, writing skills, and fluent in English speaking
Determined to learn new things and has the ability to work well with a team
MS Office Proficient (Word, Power Point, Excel)
Basic Skills in Galileo Travelport Smartpoint (GDS)
Test of English for International Communication (TOEIC) score: 800 (Advance Working Proficiency)
INTERNSHIP
Solaire Resort and Casino
1 Asean Avenue Tambo Entertainment City, Parañaque, 1701 Metro Manila
Food and Beverage Department- Red Lantern at Solaire
Astoria Plaza
15 Escriva Dr, Ortigas Business District, Pasig, 1600 Metro Manila
Front Office Associate
RELEVANT EXPERIENCE
Leadership
Sales Committee Member - Meetings and Events Management, “PELIKULAKBAY: Exemplifying the Contributions of Independent Film towards Philippine Tourism Industry”, 2nd Floor Ballroom Buenaventura Paredes O.P Building, University of Santo Tomas, Manila, November 2017
Registration Committee, Student’s Tourism Society, College of Tourism and Hospitality Management S.Y. 2017-2018
Active Membership/s
Active Member, Students Tourism Society, College of Tourism and Hospitality Management, University of Santo Tomas, Manila
S.Y. 2015-2016, S.Y. 2016-2017, S.Y. 2017-2018, S.Y. 2018-2019
Active Member, UST-UNICEF, University of Santo Tomas
S.Y. 2015-2016, S.Y. 2016-2017
Active Member, UST Mountaineering Club, University of Santo Tomas
S.Y. 2017-2018
AWARDS RECEIVED
Spelling Bee 1st Placer
Infant Jesus Academy
2015
Dean’s Lister
College of Tourism and Hospitality Management, UST
1st Term SY 2016-2017, 1st Term SY 2018-2019
Best Paper TRM Cluster A, The 8th Saint Hyacinth Research Colloquium: Responsible Tourism in the 21st Century,College of Tourism and Hospitality Management,University of Santo Tomas, Manila, November 2018
Best Presenter TRM Cluster A, The 8th Saint Hyacinth Research Colloquium: Responsible Tourism in the 21st Century,College of Tourism and Hospitality Management,University of Santo Tomas, Manila, November 2018
COMMUNITY INVOLVEMENT
National Service Training Program, University of Santo Tomas, Manila
S.Y. 2016-2017
Volunteer – Tree Planting at Antipolo, Rizal, April 2017
TRAININGS/SEMINARS ATTENDED
Mock Tour Guiding, College of Tourism and Hospitality Management, University of Santo Tomas, May 2017
ECOTOURISM: A Catalyst for Biodiversity, Sustainable Development and Climate Change- Awareness, Buenaventura Garcia Paredes O.P Building Grand Ballroom, UST, October 2017
Hotel Familiarization Tour Spiral Dining Experience
The Brand Called You: Projecting professional image and working in the hospitality industry, Albertus Magnus Building, UST
CHARACTER REFERENCES
Asst. Prof. Melanie D. Turingan
Rizal Course, Research Advising, Statistics
University of Santo Tomas
Ms. Rechelle Auza - Intal
Supervisor, Red Lantern at Solaire
Solaire Resort and Casino
+639 778 490 544s
Contact this candidate