Office Manager / Executive Assistant

Karen (Scovers) Amato

* ***** **** ******** ********, NY 12533

Home: 845-***-**** Mobile: 914-***-****

**********@*****.*** www.linkedin.com/in/karen-amato-b775612/ Experience

Hudson Dermatology Poughkeepsie, NY

Southern Site Coordinator (temporary) October 2019 - December 2019

● Opened and closed numerous offices; close daily accounts.

● Checked-in/out patients and scheduled appointments.

● Provided customer service/resolved issues appropriately in the call center. Marist College Poughkeepsie, NY

Business Manager, Physician Assistant Program February 2014 - September 2019

● Responsible for the daily administrative operations (filing, phones, scheduling, correspondence, etc.) of the inaugural Physician Assistant program.

● Managed financial accounts of $1.9M operating budget with $740K for procurement budget, various accounting responsibilities (invoicing, accounts payable, expense reports, etc.), resulting in optimal monthly cost savings.

● Assisted with the development and responsible for the submission of operational and accreditation reports.

● Coordinated with the registrar’s office for appropriate course registration of the applicable cohorts.

● Implemented program’s interactive calendar, resulting in hassle-free appointment and class scheduling.

● Conducted research and composed briefs and presentations.

● Processed onboarding of new faculty and staff; trained and supervised student workers.

● Created and maintained a central electronic filing system, which reduced file retrieval time and alleviated limited paper storage space.

● Held an administrative seat on the program’s advisory board; prepared and disseminated meeting minutes.

● Participated in the development plans on construction of a new $33M science building. Staff Assistant (temporary) April 2013 - December 2013

● Conducted research, analyzed data, and composed briefs, reports, and presentations to support the executive administration.

● Planned, coordinated, and attended meetings and events with executive administrators; provided related scheduling and logistical support.

● Maintained knowledge of current trends in higher education, management, and the regulatory environment and advised administration accordingly. The McGraw-Hill Companies, Inc. New York, NY

Senior Market Research Analyst, MHHE January 2011 - February 2012

● Consulted with M-H Higher Education’s (MHHE) product teams to assess information needs, synthesize consumer and marketplace learning to influence decision-making for strengthening brand equity.

● Led qualitative and quantitative research projects by analyzing survey data results and providing reports to identify growth opportunities.

● Identified all critical methodologies to conduct predictive analysis.

● Created and maintained department’s internal presence via weekly newsletters and web updates. Karen Amato 2

The McGraw-Hill Companies, Inc. (continued) New York, NY Market Research Analyst, MHHE May 2007 - January 2011

● Established key criteria for monitoring consumer behaviors then collected and analyzed data from surveys of top MHHE courses to evaluate existing and potential product/service markets to help the business teams drive innovation, make informed business decisions, and deliver against critical business objectives.

● Created a centralized knowledge database/library of proprietary and general industry research reports, newsletters, and publications for easy retrieval by other departments.

● Demonstrated excellent customer service skills by assisting the marketing department in product campaigns.

● Liaised contracted accounts; handled miscellaneous projects as well as assessed proposals. Executive Assistant 1999 - 2007

● Provided exceptional support to numerous C-suite executives in various departments (Higher Ed/Professional/International, Education, Tower Group), whereby increased overall efficiency throughout the years.

● Economically arranged both domestic and international trips weekly; prepared corresponding expense reports.

● Organized and attended various departmental offsite meetings (i.e., sales meetings, senior management meetings, etc.) with optimal cost savings.

● Managed the 12th floor executive area (i.e., pantry, copy rooms, conference rooms, etc.); Liaised on its $1+M expansion.

● Instructed others in effective use of computer resources and software applications (databases, word processing, electronic mail, spreadsheets, PowerPoint, timekeeping and vouchers), and in filing and archiving procedures.

● Created Office Procedures handbook for employees that assisted them in time management and production, which became the standard for the department. Administrative Assistant 1996 - 1999

● Efficiently managed the office in numerous corporate departments over the years.

● Liaised with AOL and Business Week to create and successfully launch BWOnline.

● Coordinated international scheduling of meetings, team events, and conference calls at the best economical locations, affording substantial budget savings.

● Researched and compiled information from various sources for projects and special assignments. Secretary 1993 - 1996

● Provided secretarial support to several managers in numerous departments over the years.

● Granted and monitored translation options for third-party publishers and subsidiaries for various McGraw-Hill books.

● Prepared and issued translation agreements, ordered books, acknowledged contracts and payments received, entered and retrieved data from the database system, compiled reports, maintained records of books ordered and sent, tracked all agreements issued and received. Education

Adelphi University Garden City, NY

B.S., Business Management & Communication (G.P.A. - 3.836) 2002 - 2007 Grace Institute New York, NY

Diploma in Secretarial Studies 1992 - 1993

Karen Amato 3

Skills

Superior confidential communication (written and oral) and organizational skills. Effective problem solver and decision maker. Independent thinker yet team player. Excellent project management, coordination and logistical planning for travel and meetings. Efficient customer service and telephone techniques. Microsoft Office programs and email, as well as various software for internal systems (Banner, E*Value, iLearn), analytical (SPSS); survey platforms (QuestionPro/Survey Analytics, Opinio, and Survey Monkey), portal engines and web sharing.

Award

PAEA - Pi Alpha National Honor Society Poughkeepsie, NY Inducted as Honorary Member 2019

Professional Development

ARC-PA Cleveland, OH

Accreditation and You Workshop 2018

PAEA Arlington, VA

Annual Education Forum 2015

American Marketing Association Orlando, FL

Annual Marketing Research Conference 2011

Burke Institute Chicago, IL

Data Analysis for Marketing Research: The Fundamentals 2008 Writing and Presenting Actionable Marketing Research Reports 2008 American Management Association New York, NY

Fundamentals of Finance & Accounting for Admin Professionals 2005 Cross Functional Communications 2004

Successful Meeting Planning 2003

9th Annual Administrative Professionals Conference 2001 Fundamentals of Finance & Accounting 1999

Changing Role of the Office Professional 1995

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