Wendy L. Singleton

Cumberland, RI

401-***-****

adeabb@r.postjobfree.com

Education

Bryant & Stratton College

BBA Human Resources Management

**/****—Present (3.6)

Lincoln Technical Institute

Certified Clinical Medical Assistant (2004)

01/2004-10/2004 (4.0)

Professional Experience

Human Resources (Interim) Manager

Holiday Retirement Home and Skilled Nursing Facility

05/2019 – 08/2019 (Short Term Temp)

Assigned short term role as Interim Human Resources Department Manager for The Holiday Retirement Home, which is a family run, privately owned Skilled Nursing Facility, which houses 171 Residents at full capacity, has a team of approximately 220+ employees working on site, every week, and were recently awarded their 3rd annual, “0 Deficiency” rating score, in a row. My overall purpose while in role was to lead and oversee all aspects of the Holiday’s HR Dept., which included:

Being responsible for the planning; directing; organizing, coordinating; and ensuring compliance in evaluating the company’s policies, procedures, and programs, as they related to: compensation/payroll, benefits, employee relations, all aspects of the recruitment & retention process, including but not limited to; (pre hire process) interviewing; screening; verifications of all education, employment, license/certifications, proof of citizenship, background/drug screenings, etc... conducting of new hire orientations, & onboarding practices, participating in workforce development & performance mgmt., conducting employee engagement/satisfaction surveys, performing code of conduct violations, and/or other miscellaneous disciplinary infraction investigations, as well as employee terminations, updating of all employee files/records, and the processing of weekly employment related data/metrics, which were sent weekly to all dept. heads, administrators, and executive home office teams

Responsible for the accurate and timely processing of weekly payroll hours, timecard punches/payroll inputs, etc for 220-250+ employees per week; including verification of all data, prior to inputting/uploading into Federal CMS database for Payroll Based Journaling, (PBJ Reporting) and ACA Coding and Tracking

Regional Recruiter (New England)

Aquarius Staffing @ First Student

06/2018 - 11/2018 (*Contract)

Contracted to facilitate and oversee short term project of establishing individual recruiting teams in all 12 First Student RI locations

Assembled, developed and coached team members to ensure consistent recruitment goals were being achieved and all grassroots efforts were effectively helping to hit company goal of building long term relationships and attracting top talent

Increased number of new applicants by 25% within first 60 days of having teams in place

Sourced candidates using creative, cost effective methods, including but not limited to: direct sourcing, cold calling, resume and database mining, networking and career events, internet research on social media, LinkedIn, Facebook, and various job boards, employee/client referrals, hosting career events, and partnering with educational institutes and career centers

Established strong rapport with Hiring Managers by utilizing strong communication skills, such as, active listening and detailed note taking, to perform order intake to ensure all job descriptions were correct and up to date

Consulted with hiring managers, when necessary, to discuss pay rates for current orders, and how they compare to things such as: current market, industry average, and competitor pricing

RI Recruiting Branch Manager

Centerline Drivers LLC

09/2016—02/2018

After starting with Centerline at the beginning of 2016's 4th quarter, I was able to finish the year, by not beating the numbers for the previous year, but by also exceeding my year end goal by 16%

Brought the office fill rate percentage up to 85%, a 20% increase from the 65% that it originally was when I started with the company

Named one of the company's top Recruiting Managers in March, after my RI office made it onto the top 10 list as being one of the highest growing, most profitable branch's at the end of 1st quarter, 2017

Other responsibilities include: Managing the RI Location, acting as Recruiting Manager, handling all sourcing, screening, scheduling, interviewing, assessing, hiring, managing and coaching for all lease employees in my office, while ensuring that the highest standards of customer service are being met

Building and maintaining relationships with both the customers and lease employees, responsible for ensuring that all drivers who are being presented for hire have not only met all of Centerline Driver's Pre-Hire requirements, but DOT Requirements, as well

Creating weekly reports

Active Member of Centerline Driver's Safety Committee Team, acting as Board Member and official Company Rep for the East Coast Division

Senior Administrative Recruiter

Express Employment Professionals

10/2015—07/2016

Placed 1st Permanent Hire associate for Warwick office in over a year, 2 months after being hired, earning almost $8,000 for the company and receiving a promotion, becoming Sr. Recruiter

In charge of all Office and Administration, Legal, Medical, HR, Accounting, Management/Supervisory, and Operations related positions, and helped with Lite Industrial/General Labor positions, as needed

Led the creation of recruiting plans for all open Administrative positions

In charge of bi-weekly Quality Control calls and emails to all active clients, asking for feedback on any performance/attendance related issues, possible assignment extensions/perm hire buyouts

Created and completed personnel action forms for all new & re-hires, terminations, and title changes

Full Desk Recruiter/Account Mgr.

Randstad Staffing

01/2015 - 10/2015

Handled 150+ client companies and helped bring in and fill orders for 21 new accounts in less than 1 year

Oversaw sales forecasting, goal setting and performance reporting for all accounts

Monitored market activity and quoted pricing to maintain healthy profit margins

Negotiated prices, terms of sale and service agreements

Set up new accounts, established customer credit, and verified payment methods for all new clients

Recorded all information in Company intranet (PeopleSoft Workforce Mgmt.: Absence Mgmt., Resource Mgmt., Travel & Expense Mgmt., and Talent Mgmt., as well as some Time & Labor & Activity Based Mgmt.)

Completed and passed (90%) an extensive OSHA training course to ensure that all health and safety guidelines were being followed in all facilities and on all job sites

Office and Customer Care Manager

Pro-Tech Emergency Fire Water Restoration

02/2008—09/2011

Recruited, hired, and managed 9-12 Office & Call Center employees, after receiving promotion to Office Manager from Administrative Assistant, in less than 1 year

Prepared and distributed payroll for staff of 50+ direct reports

Documented business requirements, functional specifications and training procedures

Reviewed customer feedback and resolved all issues, grievances, and complaints

Sourced qualified vendors and negotiated contracts

Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals

Strong leader of customer support staff

Facilitated inter-departmental communication to effectively provide customer support

Scheduled staff shifts to cover peaks and lulls in customer inquiries

Trained staff on operating procedures and company services

Provided accurate, specific and timely performance feedback for CSR’s

Identified individual development needs with appropriate trainings

Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale

Managed all internal, external and crisis communications

Managed hundreds of accounts receivable accounts working directly with the Financial Management Office

Misc. Experience (Non-HR Related Roles)

Client Benefits Analyst (Contract)

CVS Health Corporate (Rx Benefits Dept.)

09/2014—01/2015

Prior Authorization & Appeals Tech

(Med D Clinical Services Dept.)

CVS Health Corporate Headquarters

10/2013 – 04/2014

Pharmacy Community Care Liaison & Rx Technician II

Rite Aid Pharmacy

11/2011—09/2013

*Certified Pharmacy Tech II (2012)

Volunteer & Civil Service Work

Licensed Notary Public - (RI)

Expiration Date: 04/07/2021

Victims Rights Advocate

Domestic Violence Advocate

Crisis Hotline Counselor

Mock Interviewer & Employment Advisor

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