Manager Employee Relations
Resume:
Wendy L. Singleton
Cumberland, RI
**************@*****.***
Education
Bryant & Stratton College
BBA Human Resources Management
**/****—Present (3.6)
Lincoln Technical Institute
Certified Clinical Medical Assistant (2004)
01/2004-10/2004 (4.0)
Professional Experience
Human Resources (Interim) Manager
Holiday Retirement Home and Skilled Nursing Facility
05/2019 – 08/2019 (Short Term Temp)
Assigned short term role as Interim Human Resources Department Manager for The Holiday Retirement Home, which is a family run, privately owned Skilled Nursing Facility, which houses 171 Residents at full capacity, has a team of approximately 220+ employees working on site, every week, and were recently awarded their 3rd annual, “0 Deficiency” rating score, in a row. My overall purpose while in role was to lead and oversee all aspects of the Holiday’s HR Dept., which included:
Being responsible for the planning; directing; organizing, coordinating; and ensuring compliance in evaluating the company’s policies, procedures, and programs, as they related to: compensation/payroll, benefits, employee relations, all aspects of the recruitment & retention process, including but not limited to; (pre hire process) interviewing; screening; verifications of all education, employment, license/certifications, proof of citizenship, background/drug screenings, etc... conducting of new hire orientations, & onboarding practices, participating in workforce development & performance mgmt., conducting employee engagement/satisfaction surveys, performing code of conduct violations, and/or other miscellaneous disciplinary infraction investigations, as well as employee terminations, updating of all employee files/records, and the processing of weekly employment related data/metrics, which were sent weekly to all dept. heads, administrators, and executive home office teams
Responsible for the accurate and timely processing of weekly payroll hours, timecard punches/payroll inputs, etc for 220-250+ employees per week; including verification of all data, prior to inputting/uploading into Federal CMS database for Payroll Based Journaling, (PBJ Reporting) and ACA Coding and Tracking
Regional Recruiter (New England)
Aquarius Staffing @ First Student
06/2018 - 11/2018 (*Contract)
Contracted to facilitate and oversee short term project of establishing individual recruiting teams in all 12 First Student RI locations
Assembled, developed and coached team members to ensure consistent recruitment goals were being achieved and all grassroots efforts were effectively helping to hit company goal of building long term relationships and attracting top talent
Increased number of new applicants by 25% within first 60 days of having teams in place
Sourced candidates using creative, cost effective methods, including but not limited to: direct sourcing, cold calling, resume and database mining, networking and career events, internet research on social media, LinkedIn, Facebook, and various job boards, employee/client referrals, hosting career events, and partnering with educational institutes and career centers
Established strong rapport with Hiring Managers by utilizing strong communication skills, such as, active listening and detailed note taking, to perform order intake to ensure all job descriptions were correct and up to date
Consulted with hiring managers, when necessary, to discuss pay rates for current orders, and how they compare to things such as: current market, industry average, and competitor pricing
RI Recruiting Branch Manager
Centerline Drivers LLC
09/2016—02/2018
After starting with Centerline at the beginning of 2016's 4th quarter, I was able to finish the year, by not beating the numbers for the previous year, but by also exceeding my year end goal by 16%
Brought the office fill rate percentage up to 85%, a 20% increase from the 65% that it originally was when I started with the company
Named one of the company's top Recruiting Managers in March, after my RI office made it onto the top 10 list as being one of the highest growing, most profitable branch's at the end of 1st quarter, 2017
Other responsibilities include: Managing the RI Location, acting as Recruiting Manager, handling all sourcing, screening, scheduling, interviewing, assessing, hiring, managing and coaching for all lease employees in my office, while ensuring that the highest standards of customer service are being met
Building and maintaining relationships with both the customers and lease employees, responsible for ensuring that all drivers who are being presented for hire have not only met all of Centerline Driver's Pre-Hire requirements, but DOT Requirements, as well
Creating weekly reports
Active Member of Centerline Driver's Safety Committee Team, acting as Board Member and official Company Rep for the East Coast Division
Senior Administrative Recruiter
Express Employment Professionals
10/2015—07/2016
Placed 1st Permanent Hire associate for Warwick office in over a year, 2 months after being hired, earning almost $8,000 for the company and receiving a promotion, becoming Sr. Recruiter
In charge of all Office and Administration, Legal, Medical, HR, Accounting, Management/Supervisory, and Operations related positions, and helped with Lite Industrial/General Labor positions, as needed
Led the creation of recruiting plans for all open Administrative positions
In charge of bi-weekly Quality Control calls and emails to all active clients, asking for feedback on any performance/attendance related issues, possible assignment extensions/perm hire buyouts
Created and completed personnel action forms for all new & re-hires, terminations, and title changes
Full Desk Recruiter/Account Mgr.
Randstad Staffing
01/2015 - 10/2015
Handled 150+ client companies and helped bring in and fill orders for 21 new accounts in less than 1 year
Oversaw sales forecasting, goal setting and performance reporting for all accounts
Monitored market activity and quoted pricing to maintain healthy profit margins
Negotiated prices, terms of sale and service agreements
Set up new accounts, established customer credit, and verified payment methods for all new clients
Recorded all information in Company intranet (PeopleSoft Workforce Mgmt.: Absence Mgmt., Resource Mgmt., Travel & Expense Mgmt., and Talent Mgmt., as well as some Time & Labor & Activity Based Mgmt.)
Completed and passed (90%) an extensive OSHA training course to ensure that all health and safety guidelines were being followed in all facilities and on all job sites
Office and Customer Care Manager
Pro-Tech Emergency Fire Water Restoration
02/2008—09/2011
Recruited, hired, and managed 9-12 Office & Call Center employees, after receiving promotion to Office Manager from Administrative Assistant, in less than 1 year
Prepared and distributed payroll for staff of 50+ direct reports
Documented business requirements, functional specifications and training procedures
Reviewed customer feedback and resolved all issues, grievances, and complaints
Sourced qualified vendors and negotiated contracts
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
Strong leader of customer support staff
Facilitated inter-departmental communication to effectively provide customer support
Scheduled staff shifts to cover peaks and lulls in customer inquiries
Trained staff on operating procedures and company services
Provided accurate, specific and timely performance feedback for CSR’s
Identified individual development needs with appropriate trainings
Managed the CEO’s complex and frequently changing travel arrangements and coordinated the pre-planning of trips
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
Managed all internal, external and crisis communications
Managed hundreds of accounts receivable accounts working directly with the Financial Management Office
Misc. Experience (Non-HR Related Roles)
Client Benefits Analyst (Contract)
CVS Health Corporate (Rx Benefits Dept.)
09/2014—01/2015
Prior Authorization & Appeals Tech
(Med D Clinical Services Dept.)
CVS Health Corporate Headquarters
10/2013 – 04/2014
Pharmacy Community Care Liaison & Rx Technician II
Rite Aid Pharmacy
11/2011—09/2013
*Certified Pharmacy Tech II (2012)
Volunteer & Civil Service Work
Licensed Notary Public - (RI)
Expiration Date: 04/07/2021
Victims Rights Advocate
Domestic Violence Advocate
Crisis Hotline Counselor
Mock Interviewer & Employment Advisor
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