Employee Relations Customer Service

… …

Corina Scott

Tamarac, FL ***** (C) 786-***-**** ***********@*****.***

Dedicated professional with 16+ years of experience in Human Resources and Operations Management. I am very effective at incorporating creative leadership skills to achieve business objectives. I collaborate across organizational levels to build consensus, track benchmark achievement, acquire and retain top talent, develop thriving culture and troubleshoot emerging issues, while meeting deadlines and budget requirements. Core Competencies

Workforce Planning

Employee Engagement

Performance Management

Vendor/Supplier Management

Recruiting/Training

SOP Development

Learning and Development

Organizational Change/Design

Talent Management/ Development

Data Analysis

Financial Objectives/Oversight

Auditing/Compliance

PROFESSIONAL EXPERIENCE

Humana/Your Home Advantage, Deerfield Beach, FL

Workforce Management Manager/Associate Director (October 2013 – October 2019)

Responsible for aligned people strategy with business strategy through workforce and succession planning.

Developed and implemented talent acquisition strategies to include but not limited to, tactical recruiting and onboarding, talent assessment, compensation planning, performance reviews and employee relations.

Responsible for a team of 31 associates to include HR Generalists, market specialist and customer service team to facilitate talent acquisition and job management of 1300+ contracted medical providers across 25 States servicing over 300,000 Medicare members.

Key strategist in helping to achieve annual revenue of $99.7M through workforce planning and execution.

Relationship management of 17 Locum Recruiting Firms through contract negotiations and expectations.

Provide operational planning & execution of clinical projects/program strategies.

Collaborated with high-level stakeholders in all market planning & strategy outreach.

Responsible for the preparation and monthly and yearly management of departments operations budget (P&L).

Trained & developed staff team to achieve job performance, productivity expectations and revenue objectives.

Responsible for achieving and reporting on compliance metrics to the Audit oversight committee.

Identified gaps to implement changes to provide better employee engagement and delivery of training.

Developed a vendor management system to best align with business practice to better assist in evaluating production through metrics analysis.

Coordinated with stakeholders to integrate new business processes throughout the organization.

Facilitated frequent staff meetings to determine best practices available to leverage successes across the company.

Supported leadership team and staff by providing direction, advice, and counsel.

Maintained full understanding of culture, employee and field clinicians’ engagement while striving to work seamlessly with diverse teams.

Guided management and employee actions by developing guidelines, communicating the guidelines and enforcing organization values.

Corina Scott

Tamarac, FL 33321 (C) 786-***-**** ***********@*****.*** Randstad, Fort Lauderdale, FL

Sr. Human Resources Generalist (August 2010 – March 2013)

Collaborated on various human resources programs, development initiatives, talent acquisition and succession planning.

Responsible for Hiring and Onboarding of new hires, including C-suite associates, within the Florida market.

Ensure human resources functions are conducted, including record keeping, promotions and terminations, in accordance with company procedures and as well as federal and state laws.

Responsible for executing annual programs, such as performance objectives and goal setting, performance evaluations, compensation planning, and talent assessment.

Responsible for providing Human Resources functions such as talent acquisition, employee engagement initiatives, recognition to over 2,000 U.S. employees.

Collaborated and execute on employee relations issues to include disciplinary actions; facilitate associate disputes, disciplinary meetings, terminations and investigations.

Developed and facilitated the onboarding program, orientation program, as well as live leader trainings.

Managed activities related to human resources, health, safety, and legal standards that comply with industry standards, regulations, and labor laws.

Responsible for HRIS system records to ensure accuracy for reporting. PRC LLC, Plantation, FL

Sr. Human Resources Generalist (June 2009 – July 2010)

Responsible for interviewing, completing onboarding process to include background screenings, offer letters and new hire orientation.

Administered Human Resources policies, procedures and programs including but not limited to compensation, benefits, and leave time off.

Collaborated and execute on employee relations issues to include disciplinary actions; facilitate associate disputes, disciplinary meetings, terminations and investigations to completion.

Responsible for performance and talent management; employee recognitions and promotions.

Handled employment related or HR inquiries from all associate levels.

Assisted in coordinating employee building initiatives/events.

Worked with various business leaders to create and update job descriptions, as needed.

Assisted with development of department’s goals, objectives and HR practices as needed, as well as reviewed policies and practices to maintain compliance.

Randstad, Fort Lauderdale, FL

Marketing Specialist/Internal Communications (December 2002 – August 2008)

Develop marketing collateral (brochures, direct mail postcards, newsletters, flyers, ads, billboards) to promote products and services that consistently achieve/surpass established goals.

Provide voiceover services for company television commercial and on-hold messaging scripts.

Support new US franchise owners with market branding efforts that include print media and other creative outlets.

Oversee design and development of tradeshow booths for the company’s 700 office locations.

Work with marketing associates, vendors and AE’s to develop strategies to help generate sales of select products.

Coordinate writers, printers, videographers, photographers and other production vendors to execution. EDUCATION

Miami-Dade College, Miami-Dade, FL

AA in Business Administration, 1992

Software & System Experience: Microsoft PowerPoint, Word, Excel, Adobe Editor, Access, PeopleSoft, Workday, CareBook, HRIS and VMS.

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