Jeffery Day

**** ****** **, *******, ** *****

214-***-**** adea9b@r.postjobfree.com

Date available to begin work: Immediately

SUMMARY STATEMENT

Business Analyst with 10+ years of experience supporting business solution software and analyzing business operations. Aiming to utilize my multiple industry backgrounds, strong prioritization skills, and analytical ability to achieve company goals. Offers sharp attention to detail, adaptability to new responsibilities, and the ability to work equally well independently or collaboratively. PROFESSIONAL SKILLS

Education B.B.A Management Information Systems/Management; Marketing Employment Keen with Agile software development methodology, skilled with JIRA and Rally project management software, proficient in Microsoft Office (Word, Excel, PowerPoint). Personal Possess strong communication skills to interact with stakeholders at all levels. Goal-driven with the ability to problem-solve and think creatively to provide new ideas. PROFESSIONAL WORK EXPERIENCE

Business Analyst, February 2017 – Present

Sabre, Dallas, TX

• Responsible for managing all incoming Statement of Work (SOW) requests

• Collaborate with the sales team, clients, and other stakeholders as needed to gather requirements and recommend solutions

• Create SOWs and respond to RFPs for potential clients

• Develop standardized documents for the Digital Experience team

• Work within Rally for project management using Agile methodology

• Point-of-contact for multiple clients for website enhancements and maintenance

• Billing of clients for ad-hoc requests

• Work within Sabre’s proprietary Chain CMS to assist clients with website maintenance

• Develop training documents and assist with training of new team members Business Manager/Project Manager, January 2013-February 2017 GCH Construction Group, Dallas, TX

• Managed all financial activities, including payroll

• Managed sub-contractors throughout the project

• Expanded and maintained strong working relationships with suppliers in the local market and clients

• Provided estimates, bids, and contracts for potential clients

• Managed company website and social media presence

• Handled company marketing efforts

Business Analyst, February 2011- December 2012

ArmTech Insurance Services, Lubbock, TX

• Facilitated the software development process to meet operational objectives

• Provided developers with operational guidance throughout development and testing

• Supplied information regarding developer utilization, backlog, and project progress

• Participated in the analysis and testing phases of the software development life cycle

• Gathered requirements from clients to write functional/technical specifications

• Collaborated with stakeholders to ensure the client’s needs were understood and met

• Provided service to end-users

• Utilized JIRA software to manage the project life cycle OTHER WORK EXPERIENCE

New Media Administrator, June 2006- April 2011

United Supermarkets, LCC, Lubbock, TX

• Gathered requirements and liaised between Operations and the development and teams

• Managed web systems (intranet and extranet) including design, release, and maintenance

• Supported eCommerce applications (i.e. Online Catering, Gift Card Ordering, & ePharmacy)

• Collaborated with customers and partners to maximize the company's web presence

• Developed and maintained working relationships with marketing partners

• Developed and maintained social media efforts for all brands within the company

• Supported company-wide promotional and marketing campaigns Web & Content Management Coordinator, May 2000- May 2006 Texas Tech University, Lubbock, TX

• Developed websites and provided consulting for the Texas Tech University community

• Webmaster for Texas Tech University website (WWW.TTU.EDU)

• Gathered requirements and liaise between university administration and the development and design teams

• Managed a team of graphic designers and web developers

• Oversaw multiple university-level projects

• Developed, designed, implemented, and maintained high-level and departmental websites

• Developed and maintained working relationships with departments campus-wide Supervisor (Technology Support)

• Managed facility operations of the Advanced Technology Learning Center

• Managed and trained Student Assistants

• Fulfilled the role of Lead Programmer for web design and development

• Responsible for the scheduling of 30+ student assistants

• Assisted in the recruitment and hiring process of new employees EDUCATION

B.B.A., (Major) Management Information Systems/Management; (Minor) Marketing, August 2002 Texas Tech University, Lubbock, TX

TRAINING/ADDITIONAL EXPERIENCE

HARDWARE: PC, Macintosh, Corporate digital imaging (TechFile) SOFTWARE: JavaScript, HTML, ASP, SQL, PHP, MS Windows, MS Office including PowerPoint and Project, Multiple Adobe Products, Dreamweaver MX 2004, CS4, CSS, CMS, Project Management Software, Requirements Gathering and Ticketing Software, Proprietary Client Database

AWARDS

Best Cyber Presence for Non-Profit, Lubbock Chamber of Commerce, 2006 Reader’s Choice Award for Best Website, University Daily Texas Tech University, 2005 Eagle Scout, Boy Scouts of America, 1990

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