Office Engineer

Ahmed Gomaa Abbas

Personal Information

Name: Ahmed Gomaa Abbas.

Date of birth: 13/4/1988

Address: monshaet El Qnater, Giza Egypt.

Graduation : Faculty of commerce

Graduation Year : 2018

Mobile: 011********

Marital Status: married.

Military: exempted

E-mail: ****************@*****.***

Gender: Male

Religion: Muslim

Nationality: Egyptian

Experience:

IT Helpdesk (Feb-2015 until Now)

Maintaining and repairing IT hardware equipment (Laptop, Pc, & printers).

Diagnosing defected machines and identifying the correct parts needed to be replaced.

Install and support hardware and software in all Desktops, Laptops, printers, etc

Diagnose and resolve technical issues related to windows operating system.

Dealing with Microsoft windows update and office update and upgrade the windows and the office to the last version.

supporting the issues which is related to Active directly users and computers and groups using Active directly console.

First level support of Lan and wan issues which appears in the user’s pcs.

Record and updating assets requests data and record it in the excel sheet.

Certifications

ICDL “International Computer Driving License”

“Microsoft Office

MCITP "Microsoft Certified IT Professional"

IT Courses

CompTIA A+

MCITP

N+

CCNA

ICDL

Microsoft Office

Skills

Communication Skills

Speaking effectively, writing concisely, listening attentively, negotiating and persuading people.

Good at Microsoft Windows

Organization Skills

Coordinating tasks, managing groups, and critical decision making.

Work Survival Skills

Hard working, being punctual, attending to details and accepting responsibility.

Languages

Arabic: Native

English: Speak and Write

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