Pharmacy Customer Service
Resume:
Professional Summary: Dedicated pharmacist seeking position with a company that will benefit from my experience in leadership, retail, long term care, specialty pharmacy, and pharmacy consulting as well as my knowledge in antibiotic stewardship, pharmacokinetics, cost savings, and Medicare to promote a positive outcome for both patients and the healthcare team.
Skills:
Time management
Problem solving
Patient retention
Customer service
Compliance
Software: Microsoft office (Word, Excel); Rxpertise, Frameworks, Scriptmed, Point Click Care; Matrix, Google Docs
Certifications: Sterile IV Certified, MTM, Opioid Addiction and Recovery
Experience:
Alliance Rx Specialty Pharmacy
Clinical Specialty Pharmacist November 2019-Present
Perform clinical review of specialty pharmacy medications.
Receive and review specialty pharmacy medication prescriptions for accuracy.
Provide clinical consults to both patients and physicians.
Assist other pharmacists and technicians to perform difficult and daily tasks.
First Consult Rx – Plano, Texas
Owner, Consultant Pharmacist April 2009 – Present
Provided quality improvement consulting including recommendations and clarification regarding drug dosing, formulations, interaction, and specialty medications used in geriatrics and psychological rehabilitations.
Prepared quality improvement reports based on on-site visits.
Monitored, evaluated, and direct warfarin dosing and monitor parameters to physicians and nurses.
Inspected, documented, removed, and filled CII substance medication orders as outlined by Texas Drug Regulations.
Assisted facility/agency staff personnel with procedures relating to safe and effective methods of procuring, maintaining, administering, and disposing of drugs.
Assisted staff with education, in-services, and problem solving.
Served as a pharmacokinetic expert through management of antibiotics, anticoagulants, and other high-risk medications.
Attended meetings with director of nursing/medical director to ensure compliance with state regulations.
Worked closely with Infectious control to minimize the risk of infection in individual residents to the extent that it is possible.
Implemented procedures to reduce the risk of transmission of infectious agents among and between residents and healthcare workers, reduce risks of infections developing in residents related to the use of devices and procedures required in care.
Supported continual, cost effective improvement in patient care.
Complied with Drug Supply Chain Security Act.
Applied working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
Provided accurate, reliable, ethical, courteous and timely services.
Promoted professional practice standards through education and training.
Partnered with medical staff and other care providers to ensure the delivery of high quality, cost effective pharmaceutical care.
Lonestar Pharmacy
Director of Clinical Infusion Services;
Erythropoietic Medication Management October 2008 – February 2011
Led 12 direct reports (consisted of ten pharmacists and two pharmacy technicians) that worked together to significantly improve clinical/economic outcomes and patient satisfaction by successfully managing complex drug therapies that required intensive monitoring.
Assessed adherence to monitoring guidelines, efficacy, and safety outcomes.
Created and led a comprehensive training program for new pharmacists.
Developed, implemented and maintained pharmacy policies and protocols in accordance with pharmacists’ standards, state and federal laws, and organizational needs.
Stoute’s Thrifty Way Pharmacy
Pharmacy Manager July 2008 – October 2008
Responsible for all pharmacy activities, including prescription processing, data entry, prescription verification, drug distribution, drug education, performance measurement, employee development, and regulatory compliance.
Managed pharmacy retail business by initiating, scheduling, and directing day-to-day operations.
Managed interactions with vendors and performed inventory management and control.
Maintained CII narcotics.
Patient counseling
OTC recommendation
Drug utilization reviews
Maintained compliance with all federal and state regulations.
Compounded and dispensed medications.
Communicated with insurance companies for authorization and approval.
Managed operating budgets to ensure financial success.
Provided audit support.
Sterile Compounding
Education:
University of Louisiana at Monroe
Degree: Pharm D
Magna Cum Laude
May 2008
Dean’s List, 12 semesters
President’s List, 6 semesters
Cumulative GPA 3.76
Extras/Interests:
Operation Immunization Chairman (APHA-ASP)
Pharmacy Student Senate member, 2 years
NCPA organizational representative, 2 years
APHA Member, 16 years
ASCP Member, 12 years
Phi Kappa Phi
Phi Lambda Sigma-Pharmacy leadership society
References:
Chad Worz
CEO American Society of Consultant Pharmacists
****.****@*****.***
Lyndsi White
President Manage Meds
***********@*****.***
Cristi Schmidt
Director of Nursing Twilight Nursing and Rehab
********@**************.***
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