Manager Customer Service

Barry Morgeson, CBCP, CMCP

Flower Mound, TX ***28 469-***-**** **********@*****.***

https://www.linkedin.com/in/barry-morgeson/

Crisis Management / Business Continuity Leader

Decreasing Risk Through Effective Business Preparations

Innovative and results-driven Business Continuity, Crisis Management & Communications Leader with wide-reaching experience designing, developing, implementing, and managing enterprise wide resiliency programs across diverse industry sectors. Confident, articulate, analytical decision-maker with excellent interpersonal and organizational skills. Dynamic people leader who has managing geographically dispersed staff and processes with consistent success in delivering complex Initiatives. A proven record of enhancing systems and improving processes through organizational change and uncertainty.

Skills and Expertise

Collaborative Thinking & Problem Solving

Strong Presentation / Facilitation, Verbal & Written

Advanced Relationship Management

Operational Planning and Staffing

Project / Program Management

Organization & Process Improvement

Professional Communications ("C" Level)

Emergency Management / Crisis Response

Passionate Servant Leader / Coach / Mentor

Customer Service / Vendor Management

Risk Assessment & Mitigation

Quality & Performance Management

Professional Experience

Southern Glazer’s Wine & Spirits

Director of Business Continuity – South Central Region 2017 – 2020

Provided leadership & hands-on subject matter expertise in the development and execution of a state-wide Business Continuity program, including teaching, mentoring, coaching and building trust & fostering relationships in an organization brand new to business continuity programs and processes.

Instituted a Crisis Management framework with leadership team throughout Texas footprint, resulting in expedited and mitigated recovery and response times, vastly improved communications, and overall strengthening of departmental relationships.

Coordinated the development, maintenance, and exercising (testing) of business continuity plans for critical functional areas for the business operating division. Included conducting organizational research; performing and evaluating business impact analyses and risk assessments; developing program policies, plans and procedures; coordinating testing and exercise activities; and providing training and awareness communications.

Time Warner Cable

Enterprise Manager - Business Continuity & Crisis Management 2014 – 2016

Redesigned and re-launched a comprehensive enterprise-wide business continuity planning program that decreased complexity, streamlining the number of functional plans by 75% and reducing continuity plan completion times from an average of 3 to 4 months to 2 to 3 weeks.

Instituted an internal customer service approach to business continuity, resulting in program satisfaction ratings averaging 95% to 100% while strengthening department relationships throughout the enterprise.

Created standards and practices to establish a centralized assessment and response program in partnership with national network monitoring center, reducing local market crisis response administrative requirements and shortening crisis recovery call times by 30%.

Designed, planned, scheduled and facilitated all required testing of plans across the TWC enterprise footprint. Coordinated with functional area executives and the NOC to perform testing on an annual and ad hoc basis.

Oversaw the creation and maintenance of Business Continuity Management website on TWC’s intranet, including all resources, documentation and training videos for BCM assets and program components.

Developed and executed training and awareness programs ranging from workplace violence and active shooter, pandemic, cyber-attacks, and crisis communications, as well as weather related scenarios (e.g., hurricanes, tornados, wildfires, earthquakes, and flooding).

Industry speaker across the U.S. at BCM/DR & Emergency Management conferences, covering resiliency related topics such as Business Continuity Program Management, Hurricane Preparedness, Public/Private Partnership Programs, Readiness Workshops, Active Shooter training and Emergency Awareness and Family Preparedness.

Barry Morgeson, CBCP, CMCP

469-***-**** **********@*****.*** Page 2

Time Warner Cable (continued)

West Region Manager, Business Continuity 2013 – 2014

Managed all elements and components of the Business Continuity Program for the West Region (Texas, Pac West, Mid-West), including business impact analysis, risk evaluation, continuity strategies, crisis management, emergency preparedness, organizational training and exercises, and crisis communications.

Monitored all crisis response trigger events, coordinated BCM team reaction and provided support and first line crisis response to the local security director and incident commander for all crisis events.

Texas Market Manager, Business Continuity 2011 – 2013

Managed all elements and components of the Business Continuity Program for the Texas Market. Provided leadership, guidance and coaching to senior executives, directors, managers and business continuity planners throughout the entire plan building process (e.g., Business Impact Analysis, Risk Assessment, Plan Development, Maintenance, and Testing).

Southwest Airlines 2008 – 2011

Business Continuity Consultant

Developed and implemented the Business Continuity Program Policy. Provided consultation to department SME’s and managers throughout the entire plan building process (e.g., Business Impact Analysis, Risk Assessment, Plan Development, Maintenance, Testing).

First Horizon National Corp 2007 – 2008

Relationship Manager Business Continuity

Defined, organized and implemented enterprise-wide Business Continuity Plan initiatives within agreed upon time and budget limits.

Capital One Auto Finance 2006 – 2007

Business Continuity Manager

Led all programs aligned to the enterprise objectives for business continuity planning and disaster recovery technologies supporting all business units (i.e., Auto, Credit Card, Consumer Lending, etc.).

Education

Bachelor of Arts, Business Management; Communications, Howard Payne University, Brownwood, TX

Industry Certifications & Professional Development

CBCP, Certified Business Continuity Professional (DRII)

CMCP, Crisis Management Communications Professional (ICOR

LEAN / Six Sigma Green Belt Training

Public Speaking Engagements

Active Shooter Training Seminar – New Mexico, Dallas, San Antonio, Houston, Austin, TX, 2018, 2019

Supply Chain Conference – Atlanta, GA, 2019TDEM Conference – San Antonio, TX 2013, 2014, 2015

North Texas Association of Contingency Planners, 2010, 2011, 2012, 2013, 2015, 2019

Nueces County Hurricane Conference – Corpus Christi, 2014

National Hurricane Conference – Austin, TX, 2015 - Orlando, FL, 2016

Disaster Recovery Journal Conference – Phoenix, AZ, 2016, 2017

Continuity Insights – New York, NY, 2017, 2019

Western Kentucky University Emergency Management Graduate Students -2014

Eastern Kentucky University Emergency Management Graduate Students -2013

University of North Texas Emergency Management Student - Mentorship Program, 2014, 2016

Contact this candidate