Marketing Manager Customer Service
Resume:
LINA SBEITY
Mississauga, ON L5C 1C9
***********@*****.***
POSITION APPLYING FOR
Qualification of Highlights
Fluent in English, French and Arabic: verbal & written
Exceptional communication skills
Experienced manager with skills in leading direct reports and cross functional teams
Proven ability to manage key account relationships and large-scale projects
Thrive in interpersonal settings; team player
Excellent ability to quickly learn departmental operating procedures
Relevant Experience
JA Five School, Edmonton, AB 2015 – 2016
Lunchroom Supervisor
Assist children with nutrition
Ensure children completed eating
Ensure the safety of 40+ student
Provide outdoor assistance
Maintain the safety of children
Report dangerous activities around perimeter of school
Al Ahli International Bank S.A.L., Verdun Branch, Beirut, Lebanon 2001 – 2013
Supervisor, Customer Service
Supervisor to 3 employees
Friendly & professional services
Maintain rapport with customer
Convince clients to move accounts from competitor bank to home bank
Negotiated deals and opened New Accounts
Inward and outward remittances
In-charge of term deposits
First National Bank 1996 – 2001
Hamra Branch, Beirut, Lebanon
In charge of long-term saving with interest and selling credit and debits
Conducted wire transfers
Selling bank products
Personal loans
Education
Sheridan College, Mississauga, ON 2017 – present
French Program
Saint Orthodox School, Beirut, Lebanon 1988
Lebanese Bacalaureate
BATC- Gifinor Bldg, Beirut, Lebanon 1992
Business Computer/Marketing (TS3)
Professional Development
Customer in Focus: By Dr. Richard Miles – American Express
Art of Selling: By Dr. Hassan Naja – Lecturer at AUB
Marketing Plans: By Dr. Elie Samia – Marketing Manager at LAU
References and Letters of Recommendation Available Upon Request
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