Customer Service Digital Marketing

CORE COMPETENCIES

Staff-Management

F&B Ordering and Restocking

F&B Stock Rotation and Inventory

Hot/Cold drink preparation

Barista / Coffeemaker

Communication with suppliers

Reduce Wastage/ Profit Loss

Coordinating departmental tasks

Health and Safety Procedures

Manage budget / Cost control

Product Marketing (Social Media)

Tour Guide / Photography

HEAD WAITER/MAITRE'D

3*Hotel Villa Giulia - Isola D'Elba, Italy

Apr 2018 /Sep 2018

Meet and greet guests, prepare the dining room according to occupancy.

Stock control and rotation.

Mantain high standards of workplace.

Hot and cold drinks preparation. International cocktails. Dynamic and sociable person with a very strong attitude towards excellent customer service. Able to run a medium-sized cafè/restaurant thanks to the experiences gained through the years of work in both in Italy and abroad. Vast knowledge of international tourism standards and passionate about travels and people myself. Moved by a great passion, I have started studying Digital Marketing and Copywriting. I'm always looking to improve my skills and set new goals in order to grow professionally and as a human being. Able to work in a team or unsupervised. Honest, realiable and respectful of others and, of course, of the workplace. Proficient in 3 languages (Native Italian, Fluent English and Spanish). Attention to detail and customer service are my main strenghts.

ME

EXPERIENCE

PERSONAL

INFORMATION

Alessio Pacciardi

Via F.Turati,

Livorno, Italy

Italian

EDUCATION

HIGH SCHOOL DIPLOMA IN

INFORMATION TECHNOLOGY

Score: 84/100

State Industrial Technical Institute

"Galileo Galilei" Livorno, Italy

Academic years 1999-2003

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0039 349-***-****

aleliv85

ALESSIO PACCIARDI

H o s p i t a l i t y / T o u r i s m / D i g i t a l M a r k e t i n g Name

Address

Nat.

CONTACT

ABOUT ME

TOEFL (TEST OF ENGLISH AS A

FOREIGN LANGUAGE)

TRINITY COLLEGE SCHOOL OF

ENGLISH

Course and tests during High School

"ITIS Galilei" Livorno

1999 / 2000

Accredited Institute operating worldwide.

Same as IELTS. Both are used for to gain

access to Universities or Immigration

Purposes.

Score: 93/120 Feb 2017

COPYWRITER/ DIGITAL MARKETER

3*FRALE CREATIONS / NESTCAMPERS/ OTHERS

Apr 2018 /Up to date

Website Creation using platforms such as Wordpress and Shopify. Marketing strategy and execution on major channels FB, Imsta, Google

E-mail management and marketing

Writing original article for blogs and travel companies OTHER / GENERAL SKILLS

Microsoft Office, Open Office, Google

Mail,Html, Data Entry.

ALESSIO PACCIARDI H o s p i t a l i t y a n d T o u r i s m LANGUAGE SKILLS

EXPERIENCE

PROFESSIONAL PHOTOGRAPHER

"Art Photo" Sharm el Sheikh, Egypt / "Fotoeventi Group" Canary Island, Spain Nov 2010 / Aug 2011

Taking professional pictures of guests in 4-5* Resorts during activities or through dedicated private photoshooting. Hotel Team Leader.

Sale at company desk.

Implement new creative ideas to grow sales.

Customer service

LLC (LIQUOR LICENCE

CONTROLLER). DUTY MANAGER.

Nelson, New Zealand, 2017.

HACCP (HAZARD ANALYSIS AND

CRITICAL CONTROL POINT.

Portoferraio, Italy, 2018.

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BARISTA AND LATTE ART TRAINING

"Di Bella Coffee"/"Griffith Roastery"/

"Atomic Coffee" - Australia and New

Zealand

Native Italian.

Basic French, German and Indonesian.

Writing Reading Spoken

English

Spanish

Expert

Expert

Advanced

Advanced

Expert

Very Good

Chrome, Mozilla, Explorer, Safari

Social Network, Web Design, Graphic

Content and Marketing

Creative Content and

Video-Photo Editing

Car and Bike Driving Licences

CAFE SUPERVISOR/ HEAD BARISTA / HOTEL RECEPTIONIST Various Cafes and Restaurant around Australia and New Zealand

"Coffee Works" Mareeba, Australia / "Brunetti" Melbourne, Australia / "Rabbits Cafe" Dunsborough, Australia / "Baked In" Sorrento, Australia / "Shark Bay Hotel" Denham, Australia /

"Lake Matheson Cafe" Fox Glacier, New Zealand / "Be Staff" Auckland, New Zealand Jun 2012 / Sep 2014

Meet and greet guests. Mantain high standards at all times. Stock control and rotation.

Taking orders and payments.

Hot and Cold drinks preparations.

Waiter for gala dinner events.

Waiter at weddings

I authorize the processing of my personal data pursuant to Legislative Decree 196 of 30 June 2003 and art. 13 GDPR (EU Regulation 2016/679) for the purposes of personnel recruitment and selection. CAFE SUPERVISOR/ CAFE MANAGER

"Hooked On" and "Mot.Bike.Co" Cafè Restaurant,

Motueka, New Zealand Oct 2014 / Aug 2017

Meet and greet guests. Ensure the cafè is ready to open. Stock control, rotation and ordering.

Supervising other staff members.

Hot and cold drinks preparation. Head Barista.

Taking orders on the phone and at the table.

Manage customer complaints in a timely, kind and efficient manner. Responsible for the cash register during the shift. RSA (RESPONSIBLE SERVICE

OF ALCOHOL).

Queensland, Australia. 2012.

COURSES ATTENDED

ALESSIO PACCIARDI H o s p i t a l i t y a n d T o u r i s m EXPERIENCE

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REFERENCES

Mot Bike Co: Angela Bush (Owner)New Zealand

Phone #: +64-035**-**** www.motbikeco.co.nz

Coffee Works: Robert Webber (Owner). Australia

Phone #: +61-180*-***-*** www.coffeeworks.com.au Brunetti Phil Castagna (Restaurant Manager) Australia Phone #: +61-089******* www.brunetti.com.au

Costiero Gas Nevio Prex (Office Manager) Italy

Phone: 003*-****-*****

Decathlon Spa Dario Ercoli (Store Manager) Italy

Phone #: 003*-****-*****

I authorize the processing of my personal data pursuant to Legislative Decree 196 of 30 June 2003 and art. 13 GDPR (EU Regulation 2016/679) for the purposes of personnel recruitment and selection. CLERK IN A SHIPPING DEPARTMENT, LPG STORAGE AREA

"Costiero Gas Livorno, Gruppo Eni S.p.a." Livorno, Italy Seasonal in years 2005/2006/2007/2008 and 2011

Office Clerk in leading national LPG company (Liquefied Petroleum Gas), main storage deposit in central Italy

Data entry. Submitting drivers ID, trucks and couriers info in the system

Printing of DAA and DAS documents (Shipping documents) Checking the smooth running of the operation

Communications with mayor LPG companies operating in Italy SHOP ASSISTANT IN A SPORTS STORE

"Decathlon It." Livorno, Italy

Apr 2008 / Nov 2010

Customer Service from beginning to end.

Follow company policies (one of the world leader in the field) in terms of pricing and products display.

Reorganize department at the end of the shift.

Maintain high standard of tidiness on the workplace. Upselling

Contact this candidate