Customer Service Office
Resume:
SKILLS
Customer focused
Client Servicing
Communication
Clerical
Organizational
Interpersonal
MS Office
Dependable and takes
initiative
Motivated and tenacious
Team player and loyal
Welcomes Responsibility
Energetic and
enthusiastic
EDUCATION
2000
Mindanao Polytechnic College
General Santos City,
Philippines
Bachelor of Science: in Hotel
& Restaurant Management
Marie Catherine Llido
**************@*****.***
Al Satwa, Dubai, United Arab Emirates
PROFESSIONAL SUMMARY
Dynamic Customer Service Manager who leads diverse teams to achieve company goals, Customer Service with extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
WORK HISTORY
09/2010 till Current Date
Digital Office LLC Dubai, United Arab Emirates
Receptionist / Cashier cum Admin Coordinator
Provide excellent customer service to all visitors and guests.
Point of contact of employees and vendors. Provide admin support to our staff such as printing, scanning, etc.
Support regular office operations, screening phone calls and scheduling,
Arrange drivers' daily schedules and tracking them.
Office supplies and consumables- maintenance and availability to meet requirements of Employees. Responsible for office supplies and consumables maintenance
Responsible for the upkeep and maintenance offices and ensure that all office equipment &Facilities are in working condition
Manage the outsourced pantry attended to ensure the upkeep of common areas such as Kitchen, washrooms; Organizational pest control etc.) for provision of their services
Responsible to prepare Delivery Notes, Invoices and LPOs for all purchases.. Ensure all LPOS are timely released and sent to the vendor. Upon completion of job, ensure invoices are verified and payment is processed in a timely manner
General office management and maintaining office files. Ensure all daily procedures run smoothly.
Responded promptly to inquiries and requests from prospective customers.
Maintained accurate records of overdue customer account activity.
Trained staff on operating procedures and company services.
Met all customer call guidelines including service levels, handling time and productivity.
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