SKILLS

Customer focused

Client Servicing

Communication

Clerical

Organizational

Interpersonal

MS Office

Dependable and takes

initiative

Motivated and tenacious

Team player and loyal

Welcomes Responsibility

Energetic and

enthusiastic

EDUCATION

2000

Mindanao Polytechnic College

General Santos City,

Philippines

Bachelor of Science: in Hotel

& Restaurant Management

Marie Catherine Llido

058-***-****

adea4t@r.postjobfree.com

Al Satwa, Dubai, United Arab Emirates

PROFESSIONAL SUMMARY

Dynamic Customer Service Manager who leads diverse teams to achieve company goals, Customer Service with extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.

WORK HISTORY

09/2010 till Current Date

Digital Office LLC Dubai, United Arab Emirates

Receptionist / Cashier cum Admin Coordinator

Provide excellent customer service to all visitors and guests.

Point of contact of employees and vendors. Provide admin support to our staff such as printing, scanning, etc.

Support regular office operations, screening phone calls and scheduling,

Arrange drivers' daily schedules and tracking them.

Office supplies and consumables- maintenance and availability to meet requirements of Employees. Responsible for office supplies and consumables maintenance

Responsible for the upkeep and maintenance offices and ensure that all office equipment &Facilities are in working condition

Manage the outsourced pantry attended to ensure the upkeep of common areas such as Kitchen, washrooms; Organizational pest control etc.) for provision of their services

Responsible to prepare Delivery Notes, Invoices and LPOs for all purchases.. Ensure all LPOS are timely released and sent to the vendor. Upon completion of job, ensure invoices are verified and payment is processed in a timely manner

General office management and maintaining office files. Ensure all daily procedures run smoothly.

Responded promptly to inquiries and requests from prospective customers.

Maintained accurate records of overdue customer account activity.

Trained staff on operating procedures and company services.

Met all customer call guidelines including service levels, handling time and productivity.

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