English Teacher and Customer Service

Neveen Sawouq

Montreal, QC • 514-***-**** • ************@*****.***

PROFILE

Fluent in Arabic, English and intermediate French

Proficient in Microsoft Office Programs

Active listening skills, strategic thinking, tactful interrogation skills, adaptability, and other negotiation and critical thinking skills developed in my experience in aviation along with related workshops.

Excellent leadership skills developed through years of teaching experience

Advanced communication and interpersonal skills gained as a Flight Attendant

Knowledge of Concordia University, departments and student resources

GradproSkiils Leadership Essentials Workshop Series at Concordia University (A completion certificate)

AQ-Server Module-Food Allergy Management for Restaurants Certificate

Certification in Crown Class Course Service in Royal Jordanian Amman, Jordan

EDUCATION

Master of Educational Studies – Adult Education

Concordia University, Montreal/ QC Expected Fall 2021/2022

Bachelor of English for Specific Purposes (ESP)

Jordan University of Science and Technology, Irbid/Jordan Graduated Summer 2009

PROFESSIONAL EXPERIENCE

Undergraduate Invigilator, Concordia University, Montreal QC Dec.2019 - Present

Invigilating undergraduate students from all majors

Implementing the exam conduct codes, while facilitating and preparing classrooms for each exam

Helping students navigate challenging course work while going through stress and anxiety

Submitting the exam papers to the professors and\or the examination office after counting and checking the exam papers, IBM sheets and booklets

Taking attendance and verified students’ signatures and IDs

Flight Attendant, Royal Jordanian Airlines, Amman, Jordan July.2014 - July.2019

Flown 4,500 hours altogether, and on the average 28 hours at a time while maintaining exceptional customer service

Ensured that all passengers were aware of the safety rules and instructions on board, and that they understood that safety always came first

Ensured that all passengers were satisfied, comfortable and felt safe by talking and listening to them, and addressing any concerns or claims that they had.

Worked in a team and ensured that passengers were provided with complementary meals and snacks, while adhering to the company’s policies and rules

Second Grade English Teacher, TerraSanta College, Amman, Jordan Sep.2009 - June.2014

Taught children English as either a first or second language depending on the students’ background

Taught up to 33 students per section and was responsible for teaching three sections

Led basic grammar, spelling and all of the necessary language skills (writing, reading, speaking and listening)

Taught students how to be creative and productive while cultivating their natural talent was my goal and priority

Intern, US Embassy of Amman, Amman, Jordan July.2008 – Aug.2008

Updated the data for 700 companies (local in Jordan and International) by emailing, faxing, calling, searching and attending business meeting that took place in the Commercial Services Department.

Handled all secretarial duties

Assisted in the organization and scheduling of farewell parties for all of the interns; Performed (sang) at each event

Received an award and letter of recommendation due to performance at work

Volunteering Experience/Extracurricular

Member, GSDE Committee, Concordia University 2019- Present

Best-Buddy Volunteer, Concordia University 2019-Present

Children’s Library Assistant, Innovation Jeunes/Montreal 2019-Present

Singer (Solo and Choral), Jordanian Folklore Band and Fountain of Love Choir, Amman/Jordan 2003-2014

REFERENCES AVAILABLE UPON REQUEST

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