Executive Assistant / Hospitality Specialist
Resume:
`
Rochelle L. Partman
********.*******@*****.***
st
Street
New York, NY 10021
E D U C A T I O N
Brett Matthews Gallery, New York September 2018 – Present Executive Assistant to the CEO
• Maintains office services by organizing all office operations and procedures.
• Acts as the office gatekeeper, ensuring all office needs are met by problem solving and prioritizing for the CEO and team.
• Excels at answering phones and directing all calls, screening visitors, filing and categorizing documents, leading and preparing meetings, calendar management, scheduling all travel arrangements and performing basic bookkeeping tasks.
• Coordinates all office communications, tracks and follows up with requests.
• Excellent time management capabilities by overseeing project timelines as well as coordinating event schedules.
• Facilitates all brand partnerships acting as the main liaison for Brett Matthews.
• Supports and develops social media strategies across various platforms to increase brand engagement and awareness.
• Ensures and maintains confidentiality of all communications and documentations.
• Works closely with management to identify trends and developments that might influence PR strategies. P R O F E S S I O N A L E X P E R I E N C E
S K I L L S
Management:
Natural leader, confident,
solutions-oriented,
organized, detail oriented
and collaborative.
Communication:
Effective, patient, receptive
and articulate. Ability to have
empathy and compassion.
Client Relations:
Consistently exceeds
expectations while handling
multiple points of contact
with varying objectives.
Bias for action:
Proactive and responsive,
resourceful and confident
decision-maker.
Computer:
Advanced proficiency in
Microsoft Office suite, Excel,
Outlook, G Suite and CRM.
Insider NYC, New York, New York May 2017 - September 2018 Account Manager
• Provided the highest quality of concierge services, serving both individual and corporate clientele, offering 24-hour access to all clientele.
• Coordinated and recommended dining reservations, daily appointments, tailored travel itineraries, unique home services and luxury experiences, ensured personalized service.
• Curated small and large-scale events for high profile clients as well as corporate companies.
• Assisted the marketing team with developing and implementing social media tactics and content; tracked client engagement.
• Responded effectively to unusual and emergency type situations; proactively anticipating clients’ needs and knowing when to prioritize
• Developed special partnerships with several vendors to increase client engagement and retention. Luxury Attaché, New York, New York February 2014 – April 2017 Attaché at TOWN Residential, Financial District Office & Adminsitrative Assistant
• Provided on site concierge and event management services at TOWN Residential by delivering expertise hospitality services to both the real estate agents and residential clients.
• Acted as the gatekeeper of the office, ensuring all office needs were met for the real estate agents and their clients.
• Was the key contact for all facility and office support in addition to being the go to guru for all tasks and activities in New York City.
• Organized and managed all aspects of in house office events and charity fundraisers. Attaché at 90 Washington Street, Moinian Group Residential Property
• Arranged an unrivaled collection of curated lifestyle services including moving coordination, customize travel itineraries, personalized dining accommodations, gift procurement, on-site events and home service assistance.
• Established and upheld exclusive relationships with vetted and insured vendors.
• Worked closely with the property management team daily.
• Curated day-to-day event timelines including day of operations to maintain employee awareness and ensure seamless event set up and breakdown.
University of Maryland, School of
Public Health
Honor’s Program
College Park, Maryland
B.S. in Family Science
May 2013
Vince, New York, New York July 2013 – January 2014 Sales Assistant, Internship
• Prepared, edited and distributed correspondence, spreadsheets and presentations for various meetings.
• Assisted and supported the entire sales team to provide unparalleled customer service and account maintenance to specialty and majors.
• Maintained the showroom and sample closet on daily basis.
• Checked and tracked daily orders for specialty accounts and majors.
• Updated and sent out ATS to all wholesale account executives.
• Prepared, edited and distributed correspondence, spreadsheets and presentations for various meetings.
• Created competitor analysis and trend reports for each major season.
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