Office Customer

Darlene Buzan

**************@*****.***

Enthusiastic offering over 12 years of experience in customer service, highly motivated, abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in Microsoft Office, word, excel, access, outlook, and PowerPoint, Excellent communication, organizational, and telephone skills.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Hardworking and reliable with strong ability in Office Setting and Office Routine, organized, proactive and punctual with team-oriented mentality. Highly motivated work until job is done.

Skills

Telephone etiquette

Microsoft Office

Customer service

Organization

Processes and procedures

Skilled researcher

Scheduling and calendar management

Data entry

Document control

Scanning and copying

Payment processing

Cash Drawer Balancing

Cash register operation

EXPERIENCE

Target/Cashier/Kissimmee

Date: 10/2017 to 2/2018

Processed all sales transactions accurately and promptly to prevent long customer wait times.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Processed customer payments quickly and returned exact change and receipts.

Properly verified customer identification for alcohol or tobacco purchases.

Dollar General Store/ Key holder/Owensboro Kentucky

Date: 9/2012 to 3/2013

Helped customers find specific products, answering questions and offering advice.

Welcomed customers, offering assistance to help find necessary store items.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Processed customer payments quickly and returned exact change and receipts.

Properly verified customer identification for alcohol or tobacco purchases.

Worked closely with front-end staff to assist customers.

U.S. Bank/ Clerical/ Owensboro Kentucky

Date: 9/2011/12/2011

Typed data from rough drafts and notes to create final copies of materials.

Performed clerical work, including typing, proofreading, computer inputting, filing, checking and recording information on records.

Answered telephone to facilitate general information in response to public or office inquiries.

Researched and obtained any further information for incomplete documents.

Assisted with administrative tasks, including filing, answering phones and fax or email when needed.

Analyzed typewritten and printed materials for mistakes, correcting before disseminating.

Formatted digital documentation by changing font size, indentations and spacing.

Darlene’s Cleaning Service/Owner/Daytona

Date: 12/98 to 10/2010

Earned reputation for good attendance and hard work.

Improved customer satisfaction by finding creative solutions to problems.

Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixture

Adams Cameron Title Services

Daytona/ Clerical

Date: 6/1986 to 9/1998

Kept office records organized and supplies well-stocked for optimal team performance.

Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management

Entered data into Microsoft word maintaining

Supported clerical needs including taking messages, scanning documents and routing business correspondence.

Worked easily with office programs such as Microsoft Office to carry out daily team clerical needs such as word, excel, access, outlook and power point.

Answer daily phone calls to direct inquiries, answer customer questions and schedule appointments.

Answered emails to direct inquires, answer customer questions and schedule appointments.

Education

Owensboro Community and Technical College/Owensboro, Kentucky

Medical Administration/3 Years of College/no degree

Certificates

Microsoft Office Specialist (MOS)

Receptionist Certificate

Data Entry

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