PROFILE

Attributes,

Knowledge & Skills

Ronnie V. Guazo Jr.

ade9x6@r.postjobfree.com

+971-*********

Birth Date - Apri 13, 1993

Gender - Male

Nationality - Filipino

Marital Status - Single

Address - Al Rigga, Deira

Dubai, UAE

Coffee Skills

Coffee Journey

Latte Art

Analytical Thinking

Attention to detail

Communication

Customer Focus

Flexible

Food safety

Multi-tasking

Ownership

Passionate

Planning & Organizing

Teamwork

Work well under pressure

My Micros Functions

Inventory Management

Barista for over 4 years with experience in leading and handling a shift. In charge in training new baristas with regards to the company’s brand standards.

Knowledgeable in basic My Micros and Saapad

functions.

CAREER SUMMARY

Cupagahwa – Dubai, UAE

(April. 2018 – present)

Barista

Welcomes customer by determining their coffee

interest and needs.

Educates customer by presenting and explaining the coffee drink menu; answering questions.

Sells coffee and retail. Upsells. Strive to achieve revenue targets.

Upscaled technical coffee knowledge.

Prepares and sells coffee drinks by following

prescribed recipes and preparation techniques for

coffee drinks. Same applies on al other drinks from the beverage menu.

Maintains inventories by replenishing coffee bean

supply; stocking coffee brewing equipment;

maintaining supplies, pastries, deli display, cake counter and cookies for coffee bar.

Keeps equipment operating by following operating

instructions; troubleshooting breakdowns;

maintaining supplies; performing preventive

maintenance; calling for repairs.

Maintaining safe and healthy work environment by

following organization standards and sanitation

regulations.

Improves quality results by studying, evaluating, and re-designing processes; implementing changes;

maintaining and improving the appearance of the

store and coffee bar.

Updates job knowledge by participating in

educational opportunities; reading coffee, retail

trade, and food service publications.

Personal Details

PLACE:

DATE:

SIGNATURE:

SEMINARS & TRAININGS ATTENDED

PIC 2 - Person-In-Charge Level 2 - Binghatti Hospitality 2018 Food Safety Catering Level 2 - Binghatti Hospitality 2018 Chemical Awareness Training - Binghatti Hospitality 2018 Barista Training - Costa Coffee UAE 2015

Shipboard Training - 2go travel 2013

Bachelor of Science in Hotel and Restaurant Management (Degree Holder 4-year course) 2010-2014

ABE International Business College

EDUCATIONAL ATTAINMENT

COSTA Coffee – Dubai International Airport

Emirates Leisure Retail LLC.

(Oct. 2015 – Mar. 2018)

Barista

Train and support team members in delivering brand standard service to all customers

Lead shift when required by the store manager taking responsibility for delivering brand standards in: Cash Management, Ordering Consumables/Food, Accepting Deliveries

As Barista Maestro on shift, take responsibility in checking the quality of espresso by accurately checking the grind and dosage calibration.

Identify gaps in training and undertake training where required.

Ensuring that all coffee equipment is in good working order, and report any faults to the maintenance.

To complete a monthly in-store audit of the coffee excellence brand standard check.

To enable team members to understand and deliver all of the brand standards in all coffee.

To review audit scores and action plan accordingly to ensure standards are delivered all the time.

To undertake the daily health and food safety checks and action/report issues as required.

Monitoring/delivering service to brand standards.

Preparing and serving light food and snacks

Maintaining safe and hygienic environment in the workplace.

Handling customer complaints and taking appropriate actions regarding the matter.

Take and settle orders in the till/POS

Perform other duties as requested by the Line Manager.

Contact this candidate