ANTHONY RHODES

Loganville, GA

678-***-****

PROFESSIONAL SUMMARY

** ***** ** ********** ** a Technical Support Engineer, Quality Assurance, Product Manager, Programmer, Application analyst, and Integration Analyst

Provides wide-ranging technical support to internal and external customers

Skills include System Administration, Report Writing, Product Management, QA, troubleshooting interface issues, documenting and resolving customer concerns, implement systems and enhancements

CORE COMPETENCIES

Technical support

Quality Assurance

Product Management

Troubleshooting

Customer service and support

Report Writing

System Administration

TECHNICAL COMPETENCIES

McKesson STAR system, including Patient Care, Order Management, Patient Accounting

Clinical Products, HEFM, HEMM

HL7, online, and batch interfaces

ALM, Agile,Rally, Microsoft Project, Trello, Jira

Languages:

»SQL, MUMPS, Visual Basic, UNIX, COBOL, DCL, JCL, Pascal, PowerHouse, Basic

PROFESSIONAL HISTORY

StevenDouglas 2019 -

Project Consultant/Application Analyst

(Jupiter Medical Center- Jupiter Florida)

Oversee Allscripts/Mckesson Projects for Hospital

Responsible for Creating Project Plan and Improving Process due to Integration with scecondary vendor(Cerner)

Implemented the use of TRELLO so that projects would be accessible too all Stake Holders

Streamline Project Plans so projects going forward will follow same strategy

Developed Integrated Testing Project Team. Team using Integrated testing scripts

Application Support for Mckesson Applications

TSG

(Quest Diagnostics) 2018-2019

Project Manager-Interfaces/Application Analyst

Performs and facilitates research and testing, provide overall project leadership to ensure hospital and Physician client interfaces conform to the client HL7 standards.

Responsible for multiple conversion projects.

Participates for information gathering for interface requirements

Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.

Provides direct interaction with client and client’s vendor –Designs and oversees interface implementation project plan.

Responsible for providing project status updates.

Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.

Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.

Provides post implementation support

Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.

Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.

Leidos Health 2016-2018

(St. Joseph Medicacl Center- Nashua NH; Spartanburg Regional Hospital

Sr. Consultant

Responsible for creating and modifying SQL Queries for Reporting and User requests

Provide Application support for McKesson STAR- Access, Financial Clearance work station, Link engine, Medical Records, Navigator, Patient Accounting, Patient Processing, Pre-Bill, Relay Health

System Administrator/support for Pathways Compliance Advisor, Pathway Contract Management, Pathways Healthcare Scheduling, Relay Health, Laserarc

Responsible for Running SQL Procedural queries to Provide and distribute Reports for Hospital site

Document issues via Issue Trak/Cherwell

McKesson Corporation 2003 to 2016

Technical Support Engineer

Provides technical support for STAR integration, clinical patient care, and patient care teams for internal and external customers

Troubleshoots HL7, online, and batch interface issues

Troubleshoots and resolves customer support issues for clinical patient care, patient processing, and integration

Mentors team members

Documents customer issues

Serves as support representative to R&D to help test and implement enhancement and defect STIs

Senior Programmer/Application Analyst 2003 to 2007

Provided technical and application support for clinical patient care team

Troubleshot HL7, online, and batch interface issues

Consulted with internal and external customers on clinical patient care and integration issues

Mentored team members

Documented customer issues

McKesson HBOC 2000 to 2003

Integration Analyst

Troubleshot interface issues for all STAR product groups, including Patient Care, Order Management, and Clinical product groups

Consulted with application support to address integration issues

Developed support procedures for integration team

Documented customer issues

HBOC

Application Analyst 1993 to 2000

Troubleshot and resolved customer support issues for the STAR Order Management product

Consulted with internal and external customers on Order Management issues

Entered defect documents to be addressed by R&D

EDUCATION & PROFESSIONAL DEVELOPMENT

B.S., Computer Information Systems, DeVry University

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