Support Engineer
Resume:
ANTHONY RHODES
Loganville, GA
PROFESSIONAL SUMMARY
** ***** ** ********** ** a Technical Support Engineer, Quality Assurance, Product Manager, Programmer, Application analyst, and Integration Analyst
Provides wide-ranging technical support to internal and external customers
Skills include System Administration, Report Writing, Product Management, QA, troubleshooting interface issues, documenting and resolving customer concerns, implement systems and enhancements
CORE COMPETENCIES
Technical support
Quality Assurance
Product Management
Troubleshooting
Customer service and support
Report Writing
System Administration
TECHNICAL COMPETENCIES
McKesson STAR system, including Patient Care, Order Management, Patient Accounting
Clinical Products, HEFM, HEMM
HL7, online, and batch interfaces
ALM, Agile,Rally, Microsoft Project, Trello, Jira
Languages:
»SQL, MUMPS, Visual Basic, UNIX, COBOL, DCL, JCL, Pascal, PowerHouse, Basic
PROFESSIONAL HISTORY
StevenDouglas 2019 -
Project Consultant/Application Analyst
(Jupiter Medical Center- Jupiter Florida)
Oversee Allscripts/Mckesson Projects for Hospital
Responsible for Creating Project Plan and Improving Process due to Integration with scecondary vendor(Cerner)
Implemented the use of TRELLO so that projects would be accessible too all Stake Holders
Streamline Project Plans so projects going forward will follow same strategy
Developed Integrated Testing Project Team. Team using Integrated testing scripts
Application Support for Mckesson Applications
TSG
(Quest Diagnostics) 2018-2019
Project Manager-Interfaces/Application Analyst
Performs and facilitates research and testing, provide overall project leadership to ensure hospital and Physician client interfaces conform to the client HL7 standards.
Responsible for multiple conversion projects.
Participates for information gathering for interface requirements
Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
Provides direct interaction with client and client’s vendor –Designs and oversees interface implementation project plan.
Responsible for providing project status updates.
Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.
Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.
Provides post implementation support
Responsible for escalating implementation and support issues to appropriate persons or groups for resolution.
Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.
Leidos Health 2016-2018
(St. Joseph Medicacl Center- Nashua NH; Spartanburg Regional Hospital
Sr. Consultant
Responsible for creating and modifying SQL Queries for Reporting and User requests
Provide Application support for McKesson STAR- Access, Financial Clearance work station, Link engine, Medical Records, Navigator, Patient Accounting, Patient Processing, Pre-Bill, Relay Health
System Administrator/support for Pathways Compliance Advisor, Pathway Contract Management, Pathways Healthcare Scheduling, Relay Health, Laserarc
Responsible for Running SQL Procedural queries to Provide and distribute Reports for Hospital site
Document issues via Issue Trak/Cherwell
McKesson Corporation 2003 to 2016
Technical Support Engineer
Provides technical support for STAR integration, clinical patient care, and patient care teams for internal and external customers
Troubleshoots HL7, online, and batch interface issues
Troubleshoots and resolves customer support issues for clinical patient care, patient processing, and integration
Mentors team members
Documents customer issues
Serves as support representative to R&D to help test and implement enhancement and defect STIs
Senior Programmer/Application Analyst 2003 to 2007
Provided technical and application support for clinical patient care team
Troubleshot HL7, online, and batch interface issues
Consulted with internal and external customers on clinical patient care and integration issues
Mentored team members
Documented customer issues
McKesson HBOC 2000 to 2003
Integration Analyst
Troubleshot interface issues for all STAR product groups, including Patient Care, Order Management, and Clinical product groups
Consulted with application support to address integration issues
Developed support procedures for integration team
Documented customer issues
HBOC
Application Analyst 1993 to 2000
Troubleshot and resolved customer support issues for the STAR Order Management product
Consulted with internal and external customers on Order Management issues
Entered defect documents to be addressed by R&D
EDUCATION & PROFESSIONAL DEVELOPMENT
B.S., Computer Information Systems, DeVry University
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