Quality Analyst

Richard Nguyen

Software QA Tester

714-***-**** *********@*****.***

SKILLS

Communication – Bug Tracking – Interpersonal – Detailed Oriented – Analytical Mindset – Problem Solving

EXPERIENCE

Schaefer Systems International — QA Analyst (SCE)

April 2018 - PRESENT (Warehouse Management Systems)

●Review product requirements, specifications and technical design documents to provide timely and meaningful feedback

●Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering to compressed timelines. Complete all assignments on or ahead of schedule

●Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors

●Liaison between client and project managers

●Report, track, analyze, and monitor defects

●Create testing strategies

●Mobile and desktop testing of software to ensure fluidity and usability

●Query data via SQL for validation

●Manual and automated testing through in-house software

●Understanding client’s needs and converting into technical requirements to report back to ITPM

●Coaching and working with cross-functional teams across multiple timezones

●Driving UAT with clients

●Lead user training sessions with clients to ensure clients are trained properly

Key Achievements

●Accomplished testing in an agile environment with 12% testing budget remaining after customer acceptance

OnePartner — Health Integration Engineer

November 2017 - January 2018 (Patient data encryption)

●Create reusable solutions that query patient information from client databases

●Create scripts to automate routine tasks with SQL and Javascript

●Analyze Health Level 7 messages to debug incorrect formats

●Monitor HIE environment for unexpected issues regarding message tunnel

●Provide production support

EDUCATION

East Tennessee State University Class of ‘17— Computer Science B.S .

HOBBIES

Gaming – Hiking – Painting

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