Sales Customer

K A S H I F L O D H I

Flat# F* Alfazal Plaza Block B,

North Nazimabad, Karachi.

Phone +923*********

*******************@*****.***

CNIC: 42101-3441572-3

OBJECTIVE

I am highly self-motivated person, and would like to pursue a career, which will professionally utilize my experience and provide me with an opportunity to excel in my profession. I would like to undertake exciting and challenging jobs, which would enhance my professional experience

EDUCATION

BSC In computer science from Virtual University (In Progress)

Intermediate (Computer science) Board of Intermediate Education, Karachi.

Matriculation (Science) from Board of Secondary Education,Karachi. WORK HISTORY

October 2018 to Present at ToolmartInc.

Currently Managing Amazon, eBay, Walmart.com & sync websites accordingly.

Have Ability to publish products in Bulk.

Have Ability to list product via Variation Manually and through Feed File.

Have Ability to update listing info via Feed File.

Manage product listing (content and keyword), inventory, pricing, and promotional activities on assigned marketplace platform to achieve sales and margin goal.

Use market research, customer surveys, customer feedback, and web analytic data to understand needs.

Identify new opportunities and adjusting product road map as needed.

Anticipate industry and product trends.

Create listing titles enriched with targeted keywords.

Sales trend analysis and reporting.

Product research & development.

Customer engagement & sales facilitation.

Define and manage multiple marketplace channels pricing to minimize price conflict.

Plan and organize an ongoing sales strategy derived from the defined revenue and profit targets, review and evaluate performance periodically and make adjustments as needed

Monitor status of orders/shipping to insure Delivery Exception report reflects correct dates and comments.

Manage product SKU’s across multiple platforms and territories, including reporting on performance and monitoring competition

Research the US market online through B2B platforms to locate the vendors/dealers of products to be sold. Marketplace Manager:

February 2017 to October 2018 at SPC TEK Pakistan (Private) Limited).

Operate as the lead point of contact for any and all matters specific to third-party marketplace platform such as Amazon Marketplace, eBay & Newegg internationally.

Resolve customer’s issues in a timely manner to maintain high customer rating and satisfaction as a seller on all third party marketplace platforms.

Manage product listing (content and keyword), inventory, pricing, and promotional activities on assigned marketplace platform to achieve sales and margin goal.

Define and manage multiple marketplace channels pricing to minimize price conflict.

Plan and organize an ongoing sales strategy derived from the defined revenue and profit targets, review and evaluate performance periodically and make adjustments as needed.

Manage online listings: Ensure all available products are listed, photo attached and all information is accurate.

Monitor and direct customer service returns, questions, review solicitation and monitoring per company policy.

Understand basic math skills to be used in pricing material, costing orders and managing inventory stock levels.

Manage product SKU’s across multiple platforms and territories, including reporting on performance and monitoring competition

Arrange Weekly Meeting with new commerce and update to the team market Tactics. Supervisor:

August 2016 to February 2017 at Future Matrix (Private) Limited) Karachi.

Managing team of 22 people.

Manage the documentation of client’s projects and their specifications.

Closely work with internal development team to understand new development and prepare test plan to test the functionality.

Supervise physical retrieval of documents.

Collect Data from client and distribute in Staff.

Efficiently conducting and supervision of Software training sessions for several financial organizations.

Generate user report on Daily Basis.

Transfer Data on Client Server Daily Basis.

Ecommerce Executive:

July 2015 to August 2016 at SPC TEK Pakistan (Private) Limited).

Maintained relationships with drop ship vendors through online support, order entry and order fulfillment to include eBay and Amazon order preferred processing.

Creating product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate.

Regularly revised competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.

Basic Image Editing.

Working on Internet marketing Online Web store with exposure to online store tools such as eBay, Amazon and Newegg

Manage Store Health and Sale on monthly.

Deal With customer on phone calls and emails.

Quality Assurance:

August 2009 to February 2011 at Future Matrix (Private) Limited) Karachi.

Manage the documentation with quality.

Verify document on daily basis and publish on client server.

Generate Report on daily basic

PERSONAL ABILITIES

Good team player and smart worker.

Self-motivated and dedicated towards work

Soft spoken.

COMPUTER SKILLS

MS-Office

Internet Surfing

Good Typewriting speed

Able to learn new software applications

HOBBIES

Reading Newspaper and Books

Playing Cricket

Playing Indoor Games

Internet Surfing

STRENGTHS

Loyal, Self Confident, Goal Oriented Working, Positive attitude. LANGUAGES

English, Urdu.

REFERENCE

Will be furnished upon request.

Contact this candidate