Office Manager
Resume:
Sara Ritchey
Powder Springs, GA 30127
************@*****.***
EXPERIENCE
Dive In, Inc., Smyrna, GA
Office Manager
SEPTEMBER 2018 - AUGUST 2020
My daily duties in this position varied day to day. I wore different hats throughout the day maintaining a can-do, positive attitude. I opened the office and prepared for the technicians to receive chemicals for their day, answer any questions regarding their schedules, and issued any required purchase orders for any equipment needed. I invoiced out services rendered from the day before and charged cards on file for authorized services. I provided clients with proposals for repairs of pool equipment. I pulled permits for new construction clients, called in inspections for current construction clients, and invoiced out completed construction clients. I acted as liaison between project managers and clients. I submitted daily deposits, reconciled merchant and deposit accounts daily. I reconciled vendor statements to prepare for end of month billing. I submitted reports at month end for owners to review and forecast for next month. I filed quarterly tax documents for the company. I audited employee timesheets daily and had ready to run payroll on a scheduled date. Audited W-9 and Certificate of Insurance for all vendors, subcontractors and 1099 employees, making sure all was in compliance. I managed office personnel to assist me in small tasks such as collection calls, scheduling of services, setting up new clients in the RazorSync Mobile App Platform, and fielding phone calls. I placed chemical and parts orders as needed from our vendors. I am experienced in terminating employees as the business sees fit due to attendance or performance issues, providing separation letters.
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Atlanta Environmental Pest Services, Inc., Kennesaw, GA Customer Service/Schedule Coordinator
OCTOBER 2014 - SEPTEMBER 2018
Provided above par customer service for all current and future clients by educating them about services and answering any questions in a friendly manner. Managed client accounts by scheduling in a timely manner and collecting payments. Scheduled 8 service tech routes, including the owners’ routes, efficiently each month to meet production goals and help maintain retention. Cross sell services to current clients. Assist office manager with weekly deposits, daily invoices and mail distribution. Abuck Inc., Mableton, GA
Receptionist/Assistant
MAY 2013 - JULY 2014
Typical receptionist duties, including greeting guests in a friendly and professional manner, answering multi-line phone and filtering calls to direct them efficiently, scheduling meetings, coordinating catering services. Assist project managers in sending subcontract agreements to the correct company and returned signed before payment is submitted. Assist project managers completing close-out documents for clients. SKILLS
Answer multi line phones
Exceptional phone etiquette
Microsoft Office 2010
Microsoft Outlook
QuickBooks Desktop
Apple iWorks
Nitro PDF/Adobe PDF
RazorSync Mobile App
Platform
PestPac Mobile App Platform
BuilderTrend
SPCS
10-Key
Professional office
personality
Appointment scheduling
Extremely Organized
EXPERIENCE CONTINUED
Atlanta Environmental Pest Services, Inc., Kennesaw, GA Customer Service/Schedule Coordinator
AUGUST 2009 - MARCH 2013
Provide superior customer service for our current and future clients by educating them about services and answering any questions in a friendly manner. Manage client accounts by scheduling in a timely manner and collect payments. Schedule 4 service tech routes efficiently each month to meet production goals and help maintain retention. Cross sell services to current clients.
EDUCATION
University of Phoenix, Online Pursuit of
Bachelor’s in Business Management
2004 - 2007
Lakeview Centennial High School, Garland, TX
Diploma
AUGUST 1993 - MAY 1997
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