CURRICULUM VITAE

Helana MORCOS HELMY

Objective

Creative and enthusiastic preschool teacher with experience teaching special needs, adore working with preschoolers; and deeply committed to providing quality, And I have a good performance-driven and knowledgeable Communication skills at serving as a spokesperson, producing content for social media. Performing a high proffisional attitude, strong attention to detail, deep passion for marketing, great problem-solving skills, and well developed teamwork abilities. Currently seeking to leverage my experience in a challenging Communication opportunity to add value to the hiring organization as well as acquire more skills.

Personal Data

Date of Birth January 1st .1997

Telephone # +203\5922820, +201*********

Email ade9s4@r.postjobfree.com

Marital Status Single

Nationality Egyptian

Education

University Education :

In 2019, I graduated from the Faculty of Arts (French Department) DllF university of Alexandria

(Departement de Langue et Littérature Française)

School Education :

Notre Dame de Sion 2015

Experience

Alexandria montessori nursery

French Teacher & Event Planner

From 14/10/2019 – Present.

●Teach children French language and manners .

●Organized social and educational activities for students Outside orthe Classroom.

●Educated over 30 Students in the basics French grammar and conversational speaking

●Improved instruction methods by using a variety of assessment tools and strategias.

●Managed internet-based language programs for students starting from Covid 19 crisis.

●Prepare an academic matireal for French language.

●Shoot educational videos.

●Collaborated with a team of colleagues weekly to put our coming plans and discuss the achieved and non achieved goals.

●Planning events for students’ families and our staff.

●Making decorations and crafts.

●Developed strong, lasting relationships with parents and children.

Xceed Cairo (The Account of Videotron)

French Customer Service Representative

From 29/7/2019 till 29/9/2019

●Response calls from Canadians clients.

●Handle 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

●Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells.

●Collate source data such as customer names. addresses, phone numbers, credit card information and enter data into various customer service software.

●Conversational in French (able to meet all customer service requirements with French speakers).

●Trained three new employees in customer service script recitation, conflict resolution. and data entry practices

●Able to set up laptop, headphones, microphones, and Skype or any other chat client service to converse with customers.

Alexandria Montessori nursery

French Teacher

From 5/1/2019 till 25/7/2019

●Teach children French language and manners.

●Take care of children.

●Prepare an academic matireal for French language.

●Fostered a warm, nurturing and fun atmosphere conducive to learning.

●Recognized for teaching excellence and instructional best practices on monthly reviews.

●Developed strong, lasting relationships with parents and children.

St. Takla Nursery

French Teacher

From 25/7/2018 till 17/9/2018

●Teach children French language and manners.

●Take care of children.

●Prepare an academic matireal for French language.

St.Mina Nursery

French Teacher Assistant

From 25/7/2017 till 15/9/2017.

●Assist teachers to supervised 22 children.

●Used classroom observations to create written assessments for children.

●Assist teachers in specific duties to best meet the needs of them.

●Take care of Children.

Social experiences :

1.Participated in a conference at the faculty as organizer

2.A civil work organisation which aims to help youth to learn different languages and culture .

3.Participated in the competition of “Créathon C2E” on 16 May 2018

4.Participated at(formation de libre ensemble)

5.Participated at (Atelier de journalisme à l'Institut francais en Égypte Alexandrie)

Courses & Trainings

Interships,Training :

worked in a nursery

Call center.

Courses :

Cabin crew member and English for cabin crew.

English course in the British Council.

Personal Skills

Languages :

* Arabic : Mother tongue

* French : Fluent (Speaking, Reading, writing &understanding)

* English : Very Good (Speaking, Reading, writing &understanding)

PC using :

*Windows operating systems and office applications .

*Certification de formation enseigner et former avec le numérique from l'agence universitaire de la francophonie (AUF) et l'université d'Alexandrie.

Other Skills :

●Organization Skills.

●Time Management.

●Problem solcer.

●Communication Skills.

●Negotiable person.

●Teamwork skills,

●Ability to work under presure.

●Creativity and proactive.

●Friendly and adapts easily to new environments.

●Great efficiency at work and ability to hundle mulitiple tasks simultaneously.

●Qualified in dealing with various types of personalities under hard circunstances.

●Quick learner.

Hobbies:

Reading, Travelling, Camping,drawing,play music(saxophone and Piano), handmade crafts and theater decorations .

Contact this candidate