Communication skills
Resume:
CURRICULUM VITAE
Helana MORCOS HELMY
Objective
Creative and enthusiastic preschool teacher with experience teaching special needs, adore working with preschoolers; and deeply committed to providing quality, And I have a good performance-driven and knowledgeable Communication skills at serving as a spokesperson, producing content for social media. Performing a high proffisional attitude, strong attention to detail, deep passion for marketing, great problem-solving skills, and well developed teamwork abilities. Currently seeking to leverage my experience in a challenging Communication opportunity to add value to the hiring organization as well as acquire more skills.
Personal Data
Date of Birth January 1st .1997
Telephone # +203\5922820, +201*********
Email ************@*****.***
Marital Status Single
Nationality Egyptian
Education
University Education :
In 2019, I graduated from the Faculty of Arts (French Department) DllF university of Alexandria
(Departement de Langue et Littérature Française)
School Education :
Notre Dame de Sion 2015
Experience
Alexandria montessori nursery
French Teacher & Event Planner
From 14/10/2019 – Present.
●Teach children French language and manners .
●Organized social and educational activities for students Outside orthe Classroom.
●Educated over 30 Students in the basics French grammar and conversational speaking
●Improved instruction methods by using a variety of assessment tools and strategias.
●Managed internet-based language programs for students starting from Covid 19 crisis.
●Prepare an academic matireal for French language.
●Shoot educational videos.
●Collaborated with a team of colleagues weekly to put our coming plans and discuss the achieved and non achieved goals.
●Planning events for students’ families and our staff.
●Making decorations and crafts.
●Developed strong, lasting relationships with parents and children.
Xceed Cairo (The Account of Videotron)
French Customer Service Representative
From 29/7/2019 till 29/9/2019
●Response calls from Canadians clients.
●Handle 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
●Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells.
●Collate source data such as customer names. addresses, phone numbers, credit card information and enter data into various customer service software.
●Conversational in French (able to meet all customer service requirements with French speakers).
●Trained three new employees in customer service script recitation, conflict resolution. and data entry practices
●Able to set up laptop, headphones, microphones, and Skype or any other chat client service to converse with customers.
Alexandria Montessori nursery
French Teacher
From 5/1/2019 till 25/7/2019
●Teach children French language and manners.
●Take care of children.
●Prepare an academic matireal for French language.
●Fostered a warm, nurturing and fun atmosphere conducive to learning.
●Recognized for teaching excellence and instructional best practices on monthly reviews.
●Developed strong, lasting relationships with parents and children.
St. Takla Nursery
French Teacher
From 25/7/2018 till 17/9/2018
●Teach children French language and manners.
●Take care of children.
●Prepare an academic matireal for French language.
St.Mina Nursery
French Teacher Assistant
From 25/7/2017 till 15/9/2017.
●Assist teachers to supervised 22 children.
●Used classroom observations to create written assessments for children.
●Assist teachers in specific duties to best meet the needs of them.
●Take care of Children.
Social experiences :
1.Participated in a conference at the faculty as organizer
2.A civil work organisation which aims to help youth to learn different languages and culture .
3.Participated in the competition of “Créathon C2E” on 16 May 2018
4.Participated at(formation de libre ensemble)
5.Participated at (Atelier de journalisme à l'Institut francais en Égypte Alexandrie)
Courses & Trainings
Interships,Training :
worked in a nursery
Call center.
Courses :
Cabin crew member and English for cabin crew.
English course in the British Council.
Personal Skills
Languages :
* Arabic : Mother tongue
* French : Fluent (Speaking, Reading, writing &understanding)
* English : Very Good (Speaking, Reading, writing &understanding)
PC using :
*Windows operating systems and office applications .
*Certification de formation enseigner et former avec le numérique from l'agence universitaire de la francophonie (AUF) et l'université d'Alexandrie.
Other Skills :
●Organization Skills.
●Time Management.
●Problem solcer.
●Communication Skills.
●Negotiable person.
●Teamwork skills,
●Ability to work under presure.
●Creativity and proactive.
●Friendly and adapts easily to new environments.
●Great efficiency at work and ability to hundle mulitiple tasks simultaneously.
●Qualified in dealing with various types of personalities under hard circunstances.
●Quick learner.
Hobbies:
Reading, Travelling, Camping,drawing,play music(saxophone and Piano), handmade crafts and theater decorations .
Contact this candidate