Employee Relations Manager
Resume:
RANA RIAZ AHMAD ASSOC CIPD, UK
**************@*****.*** +971********* Al Nahda2 Dubai, U.A.E
PROFILE SUMMERY
A commercially strategic and operational Human Resources professional with 11+ years international experience working within dynamic, well established and start-up organizations. Proven experience in solving difficult and complex business issues. A highly influential leader with exceptional interpersonal skills, drive and a passion to succeed.
CORE COMPETENCIES
Employee Relations Strategic HR Planning HRIS/HRCM
Succession Planning Recruitment and Selection Development & Trainings WORK EXPERIENCE:
1st Step Group, Dubai, UAE
Group HR and Operations Manager (Jan 2019 – Present) Strengthening organizational efficiencies and effectiveness across 1st step group of companies by improving the way in which HR and recruitment delivers its basic people and data services by automat- ing administrative and transactional work, and developing a self-service approach among employees and managers. This includes driving best industry and human resource, administration and operational practices, creation of work metrics, program and system. HOW:
Optimize current HR, recruitment and Operational Tools like balance scorecard.
Ensure key HR messages are promoted and cascaded through the establishment.
Oversee and assist in the employee movement and onboarding across the departments via re- cruitment as per the requirement, employee promotion and employee separation.
Assisting & monitoring in annual Human Resource, recruitment and training budget planning process for the department and regulate employee’s cost & welfare expenses.
Plan & Supervise the assessment center for employee’s training and development plan.
Developed organizational, departmental and project team charts reflects hierarchy.
Developed JDs, KPIs, and KRA also managed skill inventory within the organization.
Developed TAT (Turnaround Time) method to resolve all incoming employees’ quires and requests.
Directing and monitoring the processing and entry of employee source data and documentation into the human resources information system (HRIS/ATC). PROFESSIONAL QUALIFICATION
2014 MSc Human Resource Management University of Abertay,UK 2012 Masters in Human Resource Management University of Punjab, Pakistan 2007 Masters Of Commerce The University of Lahore, Pakistan Achievements:
Implemented the HR IT module by liaising with third party vendor for customization support.
Developed employee handbook, HR and Recruitment manual. Al Mansouri 3B Group, ABU DHABI, UAE
Group HR Officer- Generalist (Oct 2016 – Dec 2018) May role is to plan, direct and coordinate the development, implementation and interpretation of the Company's HR and Administration Policies and Procedures. To effectively manage the Company HR and recruitment processes so as to improve the quality, efficiency and cost-effectiveness of service delivery of the Department.
HOW:
Managing and supervising the daily activities of the HR and administration Department.
Develop organizations short, medium and long term manpower and recruitment strategies.
Implementing administrative policies. Researching and developing administrative procedures that create efficient and timely work flow.
Suggesting any improvement and development plans to the HR and administrative policies, proce- dures and systems to upgrade operations controls and performance.
Formulating procedures for systematic retention, protection, retrieval, transfer and disposal of records in coordination with the Finance Manager.
Supervising and controlling Public Relation activity to ensure completeness and validity of visas, labour cards and any other requirements to comply with U.A.E labour law and local regulations.
Supervising the process of obtaining employees visas and facilitating their travel arrival.
Assuring employees discipline by initiating necessary systems and procedures to control the same.
Supervising the administrative procedures of hiring, termination, promotions, allowances, vacations and employees’ complaints.
Responsible for maintaining attendance / punching records of employees, to incorporate them in the Payroll system.
Ensuring organizations’ fulfillment to government statutory/legislative requirements with respect to new roles for hiring.
Coordinating with Insurance companies for Employees Health insurance.
Annual leave of employees and air ticketing.
Achievements:
Staff turnover reduced up to 75%.
Minimize recruitment cost by 90% by developing more than 60,000 internal fresh CV databank.
Developed employee handbook, HR and Recruitment manual. London Business Group, DUBAI, UAE
Group HR Officer/Generalist (May 2016 – Oct 2016)
My position with London Business Group to ensure and handle all human resource department activities such as Recruitment, Selection, Performance Management, as well as all Administration Activities I also responsible for originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment.
HOW:
Design, develop and maintain the HR policies and procedure aligned with the overall business strategy.
Ensure the staff function can support continue business growth.
Managing all the departments with focus.
Formulating procedures for systematic retention, protection, retrieval, transfer and disposal of records in coordination with the Finance Manager.
Supervising and controlling Public Relation activity to ensure completeness and validity of visas, labour cards and any other requirements to comply with labour law and local regulations.
Employment and compliance to regulatory concerns regarding employees.
Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
Develops and monitors an annual budget that includes Human Resources services, employee recognition, sports teams and community events support, company philanthropic giving, and bene- fits administration.
Plans and conducts new employee orientation to foster positive attitude toward company goals.
Design, recommend and implement performance evaluation.
Nurture a positive working environment.
Report to management and provide decisions support through HR metrics.
Maintains and update the work structure such as job requirements, job description, organizational chart and employee directory.
Administer benefits programs such as life health plans, vacation, sick leave, leave of absence, and employee assistance.
Bridge management and employee relations by addressing demands, grievances or other issues. Achievements:
Visa cost reduced up to 65%.
Developed customized HRIS with the help of IT department for payroll, AMS, Leave Manage- ment, employee Database management and visa process tracking.
Developed employee handbook, HR and Recruitment manual. Greentree Waste Management, UK
HR Advisor (June 2014 – Feb 2015)
Recruited in Greentree waste management to realign Human Resource functions in ongoing business environment with accountability for talent recruitment and retention, performance management, employee relations, and payroll. Initiated and monitored succession planning and people development programs. Designed and implemented employee training methods and procedures. HOW:
Bringing expertise, perspective and challenge to decision making in supporting senior line managers to achieve their objectives.
Ensure that the division’s people and development plans are effectively implemented and aligned within local departments.
Selects and supervises Human Resources consultants, attorneys, and training specialists, and coordinates company use of insurance brokers, insurance carriers, pension administrators, and other outside sources.
Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
Support the development and implementation of the businesses organizational change plan, design, implementation, monitoring and review of appropriate interventions to meet those needs.
Provide insight on decisions around succession planning and career management for key talent.
Encourage line managers to improve individual performance and manage complex individual staff issues using coaching techniques.
Develop and improve the use of Performance Management System and individual development plans to support objectives and drive training needs analysis. Achievements:
Increase Manager Satisfaction, TA communication, Quality of Hire and level of service scores through execution of the in-house recruitment Solution.
Reduce agency cost by executing total in-house recruitment plan.
Executing our diversity outreach efforts and driving more diverse candidates to the slate being presented to managers for review.
BM Urology Services, Aberdeen, UK
Human Resource Business Partner (Jan 2013 – May 2014) While working with BM Urology Services Limited I was responsible for all human resource activities such as; Recruitment, Selection, Performance Management, payroll management, Visa processing and inductions,as well as all Administration Activities I also responsible for originates and leads Human Resources policies and objectives that will provide an employee-oriented, high performance Culture. HOW:
Management of HR Operations.
To deal with government bodies (NHS and UKBA) for visa processing and employee registration.
Backing the expansion and execution of the businesses organizational change plan, design, im- plementation, monitoring and review of appropriate interventions to meet those needs.
Provide insight on decisions around succession planning and career management for key talent.
Review and a continuing study of all Human Resources policies, modules, and practices to keep management informed of new developments.
Support the development and implementation of the businesses organizational change plan, design, implementation, monitoring and review of appropriate interventions to meet those needs.
Provide insight on decisions around succession planning and career management for key talent.
Encourage line managers to improve individual performance and manage complex individual staff issues using coaching techniques.
Achievements:
Reduced registration and VISA cost up to 75%.
Developed customized HRIS with the help of external IT consultant for payroll, AMS, Leave Management, employee Database management and visa process tracking.
Developed employee handbook, HR and Recruitment manual. DHA City Lahore, PAK
Assistant Manager HR/Admin (Mar2010 - Nov 2012)
As part of the senior management team within a complex matrix structure, act as a Functional Human resource Business Partner to Board members and directors supporting the business in achieving its short, medium and long term objectives, driving forward strategic HR initiatives and offering ‘best in class’ operational support.
How:
Management of HR Operations team.
Managing the day-to-day HR operations including extensive recruitment, learning and develop- ment, compensation and benefits, employee relations, performance and change management.
Act as HR interface with the business for recruitment and work with in-house recruitment team.
Backing the expansion and execution of the businesses organizational change plan, design, imple- mentation, monitoring and review of appropriate interventions to meet those needs.
Provide insight on decisions around succession planning and career management for key talent.
Implementation of flexible benefits structure.
Working experience of software/portals used in conducting work in accordance with the Instructions of GHQ (General’s Headquarters) including CRM and HRIS (used for maintaining HR transactions payroll and AMS) along with the work conducted in accordance with the Prudential Regulations of State Bank of Pakistan including T 24 and PIBAS (used for account maintaining in NIB Bank) and Matrix AMS and Leave Management system.
Masters Business Simulation Challenge Innovation and Global Growth Effective Interpersonal Skills Presentation Skills Course Chartered institute of personnel and development, London, UK REFERENCE:
Xuan gong Shaista Ishaq
CS Accountant Senior Internal Auditor
Marie Curie Cancer Research, UK Al Rawabi dairy LIC, UAE *********-****@*******.*** *******.*****@*****.***
+44(0)788-***-**** +971*********
IT/CERTIFICATIONS
PROFESSIONAL AFFILIATIONS
Contact this candidate