Customer Care Officer

EBINIMI ZIKIYE BLESSING

*, ******* ******, ******, ******, Lagos state + 234 (0-708*******, +234(0) 901*******

*************@*****.*** zikiye-blessing

CAREER PROFILE

A self-driven goal oriented professional with experience cutting across customer service, admin officer, procurement, logistics quality control and few others.

Desirous to make positive impacts in a firm that sustains and nurtures talent and to hugely contribute to the achievement of the organizational goals and objectives.

CORE COMPETENCIES

vOutstanding Written and Verbal Communication Skills

vExcellent Microsoft Office Suite Proficiency

vTime Management

vClient Relationship Management

vMultitasking

vLogistics and Procurement Management

vAnalytical Reasoning

vReport Compilation

vTeam Work Competence

EDUCATIONAL HISTORY

·B. Sc. Business &Finance (Business Administration) American University of Madaba 2015

·WASSCE Great Learner’s Academy Lagos State 2010

·Ebenezer Primary School Lagos State 2004

PROFESSIONAL CERTIFICATES

·Certificate of National Youth Service Corps 2017

·Human Resource Management, Customer Service Training 2014

·Input Computer College Training Course 2011

PROFESSIONAL EXPERIENCE

Customer Service Officer Domini Store Lagos State Sept 2017 – July 2019

Core Responsibilities

-Handled phone calls and clients queries via phone, email and in person and forward incoming phone calls.

-Attend to and resolve customer queries promptly and courteously always.

-Checked to ensure that appropriate changes were made to resolve customer’s sproblem.

-Ensure customer satisfaction and provide professional customer support.

-Act on feedback received, and ensure continuous improvement on performance.

Administrative Assistant Kaura Polytechnic Kaura Namoda Zamfara State May 2016 – April 2017

Core Responsibilities

-Provide Administrative support and follow up on matter’s arising from meeting’s.

-Recording information as needed.

-Responsible for providing clerical, Adminstrative, registry, services and Admissions activities.

-Screening and handling telephone communications and also greeting and directing visitors and responding to inquires.

-Organizes and facilitates meeting’s, conferences, and special events as requested, schedules and coordinates dates and times and venues.

Human Resource/Admin Officer Input Investment & Computer College Lagos State Oct. 2015 – April 2016

Core Responsibilities

-Invest and analyze clients complaints to identify and resolve issues.

-Serve as the main liaison between employees and management.

-Deal with employee request regarding human resources issues, rules and regulations.

-Properly handled complaints and grievance procedures.

-Coordinates communication with candidates and schedules interviews.

-Sort and file employees data files.

-Assist in payroll preparation by providing relevant data (absences, bonus, leave etc).

Customer Care Officer Aramex Amman,Jordan August 2014 – September 2014

Core Responsibilities

-Answer and forward incoming phone calls, take payment information.

-Communicate with customers, listen to them and gain a better understanding of their needs and offer possible solution

-Offer a possible solutions, interfaced with various departments to resolve issues raised by customer’s.

-Processed customer’s requests for refunds and detected fraudulent claims.

-Referred unresolved customer grievances to designated departments for further investigation.

Receptionist/Front Desk Officer Havana Hotel & Suites Lagos State Oct. 2010 – Oct. 2011

Core Responsibilities

-Act as liaison between company and it’s clients.

-Handled phone calls and visitors enquires via phone, email and in person and also provide callers with information such as company address, directions to the company location and other information.

-Updates visitor’s record in the system including notes about interaction.

-Take and receive messages for various personnel.

-Record details of inquires, complaints and comments as well as actions taken.

-Ensuring excellent customer service and client satisfaction.

-Schedules meetings and conference room.

INTERESTS

·Travelling

Meeting people

Networking & Brainstorming

REFEREE: Available upon request

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