Customer Care Digital Marketing

Claudia Attah

+*** (0-703******* **************@*****.***

SUMMARY

A proactive customer care and sales representive adept at delivering customer service excellence to drive revenues, market growth, and overall bottom-line performance. Detailed and result oriented, skilled at complaints handling, able to take ownership of key issues and make objective recommendations. An exceptional team member committed to delivering quality and building a trusting relationship with clients and relevant stakeholders. EDUCATION

Covenant University 2014 - 2018

B.Sc. Economics (2nd Class Upper)

KEY SKILLS/ COMPETENCIES

Critical Thinking and Problem Solving

Complaints Handling

Quality Control

Research and Analysis

Report Writing, Communication and

Presentation

Process Improvement

Proficient use of MS Office packages

PROFESSIONAL EXPERIENCE

MOUKA LIMITED, IKEJA, LAGOS

Customer Care and Logistics Executive November 2019 – Present

Handled progress reports on various products and market responses by performing analysis on market trends, seasons and class of customers.

Involved in reception and distribution of products to different regions in an orderly form using an effective distribution model, also effectively contributed to Comfort a Home Project.

Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

Key Accomplishment: Achieved Key Performance Indicator target of a minimum of 95% quality customer satisfaction. Recognized for outstanding performances, possessing a record of achievement. Customer Care Officer (NYSC Attachee) June 2019 – October 2019

Arbitrated diverse cases, minimizing loss/claims through tactical investigation, sound judgment, and ability to devise and implement mutually acceptable solutions thereby retaining customers.

Researched, advised and arranged suitable mattress for customers unaware of best options to suit their needs; established rapport and trust, and recognition for mattress product knowledge and expertise.

Key Accomplishment: Investigated and implemented corrective actions to various customer complaints that successfully enhanced a trusting relationship ensuring retainership. Claudia Attah – Page 2

Sales Personnel (NYSC Attachee) November 2018 – May 2019

Provided recommendations to business development and marketing departments on areas of improvement for available products.

Carried out excellent sales recording and payment confirmation services on sales of mattresses. Key Accomplishment: Increased customer visits and proactively reviewed sales documents while focusing on improving customer’s interests in the products. BIODUN ADEDIPE ASSOCIATES, LAGOS

Intern May 2017 - July 2017

Prepared corporate, partnership, and individual tax payable for client organizations.

Provided reports for the various training I was involved in.

Assisted in analysing the client’s financial statements. Assisted with making training materials available. Provided exceptional support to Managers. VOLUNTEER EXPERIENCE

Registration and Service Unit Volunteer, Global Leadership Summit – Responsible for registering participants and for attending to participant’s questions, inquiries and complaints (September 2018 and October 2019).

Volunteered to be the Assistant head of ICT Saheed Group in Orientation Camp, Taraba State.

(October 2019)

Volunteered for Learning and Development Network International and Annual Conference (April 2018)

CERTIFICATIONS & TRAININGS

Digital Marketing Fundamentals – April 2020

Marketing Strategy Fundamentals – March 2020

Certified Skill Acquisition on cake baking from Daystar Skill Acquisition Programme (DSAP)- October 2018

Investment Analysis and Portfolio Management - July 2017 OTHER ACTIVITIES & INTERESTS

Languages: Fluent in English and Beginner in French. Interests: Fresh fruit & veggies making, Photography and Movies. Referees are available on Request

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