Manager Service
Resume:
Aijaz Ahmad Khandy
*****************@*****.***
Professional Summary
High-energy Housekeeping Executive with expertise in Rooms and Common Area Cleaning, focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Organized diligent and skilled in handling multiple cleaning and repair projects at the same time. Expert knowledge of cleaning equipment products and techniques. Focused on completing all tasks quickly and with high quality standards in mind. Accommodates customer needs at all times.
Skills
* Customer service-oriented * Relationship/team building
* Strong communication skills * Knowledge of Bakery
* Commitment to quality and service * Excellent planner and coordinator
* Inventory control * Invoice processing
* Schedule management * Strong problem solver
* Ordering cleaning supplies * Time management
Work History
Mövenpick Hotel, Jeddah May 2018 till June 2020
Housekeeping asistant supervioser
Hotel Grand Momtaz Gulmarg Jammu & Kahsmir
Housekeeping supervioser
●Enter and prepare the room for cleaning
●Dust the room and furniture
●Clean bathroom, Replenish guest room and bath supplies
●Engage with guests on room requirements and amenities to promote overall satisfaction
●Remove bed sheets & towels from rooms and treated linens prior to washing to restore all linens to pristine condition
●Ensure security of guest rooms and privacy of guests
●Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
●Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
●Resolve guest complaints, ensuring guest satisfaction
●Attend to guest calls, guest requests
●Responsible for following the standard operating procedures
●Responsible for achieving and exceeding the guest satisfaction score
●Update status of rooms cleaned on assignment sheet
●Return and restock cart at the end of the shift
Bakery and Company December 2014 to March 2017
Production Supervisor
Develops and implements production policies and procedures
Delegates manufacturing tasks so that team can meet production deadlines
Manages the efforts of manufacturing workers on the production floor
Communicates expectations to production workers and appraises their performance
Educates production team members about preferred occupational health and safety practices
Establishes priorities to ensure manufacturing team works most efficiently
Checks manufacturing equipment and control points to ensure efficient workflow is maintained
Addresses production problems as they arise
Organizes for the repair or replacement of faulty production equipment
Evaluates new production equipment
Reports on team performance to production manager
Implements recommended manufacturing cost reduction strategies
Nurtures cooperation and communication within production team and other departments.
COURSE PROFILE
Diploma in Food Production
Bakery and Company (Riyadh, Saudi Arabia)
Making of Dough and folding
Making Crosent, Cronut, Donut etc.
Academic Qualification
●Graduate in arts (BA) Kashmir university (2014)
●High Secondary in Kunzer (2011)
PERSONAL DETAILS
Father’s Name Ghlum Ahmad Khandy
Mother’s Name Taja Begum
Date of Birth March 1, 1990
Nationality Indian
Marital Status Unmarried
Language known English, Urdu, Arabic & Local Language
(Aijaz Khandy)
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