NAVANITHA A/P GYANASEGRAN

Contact Info

Address : A-07-09 Soho I-City Persiaran Multimedia, Seksyen 7 40000 Shah Alam,Malaysia

Mobile No : +601*-***-****

Hs Telephone No : +601*-***-****

Email : ade9nd@r.postjobfree.com

Personal Particulars

Age : 37 years

Date of Birth : 15th Nov 1985

Nationality : Malaysian

Gender : Female

IC No. : 821***-**-****

Religion : Hinduism

Race : Indian

Weight : 50kg

Height : 164cm

Health : Excellent

Ambition : To be fully skilled and qualified in HR Admiration Field and Representative Customer

services:-

1

Educational Background

Qualification : Diploma in Secretaryship

Field of Study : SECRETARIAL

Institute/University : OLYMPIA COLLEGE PENANG

Graduation Date : 2002

Qualification : Diploma in Tourism Hospitality Management Field Of study : Tourism

Institute / University : Matrix Qualification Center Graduation Date : 2006

Qualification : CERTIFICATE /Secondary School/PMR/SPM Major : Arts Stream

Institute : SEK.MEN.RAJA TUN UDA

Grade : Grade 2

Graduation Date : 1999

Employment History 1

Company Name : Subramaniam & Shafiq Co

Position Title : Human Resources Officer

Position Level : Secretary (personal Assistant)

Specialization : specialist in HR work

Industry : Advocate & Solicitors

Duration : Jan 2017 –2020 (Current)

Monthly Salary : MYR 2800

: Reporting Skills, Maintaining Employee Files,

Dependability, Organization, Scheduling,

Confidentiality, Independence, Orienting

Employees, Verbal Communication, Teamwork,

Microsoft Office Skills

2

Human Resources Assistant Job Duties:

● Recruiting, training and developing staff

● Making sure that staff get paid correctly and on time

● Pensions and benefits administration

● Approving job descriptions and advertisements

● Looking after the health, safety and welfare of all employees

● Organizing staff training sessions and activities

● Monitoring staff performance and attendance

● Ensuring candidates have the right to work at the organization

● Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives

● Substantiates applicants' skills by administering and scoring tests.

● Schedules examinations by coordinating appointments

● Welcomes new employees to the organization by conducting orientation.

● Provides payroll information by collecting time and attendance records.

● Submits employee data reports by assembling, preparing, and analyzing data.

● Maintains employee information by entering and updating employment and status-change data.

● Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.

● Maintains employee confidence and protects operations by keeping human resource information confidential.

● Maintains quality service by following organization standards.

● Maintains technical knowledge by attending educational workshops; reviewing publications.

● Contributes to team effort by accomplishing related results as needed. 3

Employment History 2

Company Name : EASTERN & ORIENTAL HOTEL PENANG

Position Title : Customer Service ( Concierge)

Position Level : Customer Service Executive

Specialization : specialist in HR work

Industry : Tourist

Duration : Jan 2013 – Dec 2016

Monthly Salary : MYR 2500 + commision

Work Description : Handling tourism and guided Hotel Guest Responsibilities

● Arrange accommodation, Transport in overseas, foreign tour guide, for tourist

● Booking flight

● Give a clear info to customer about product

● Do a working schedule Chart for staff

● Consult with hotels sales marketing for good prices

● Do a travel packaging for pick season come out with broaches

● Monthly sales report, batching file

● Arrange travel schedule

● Do minutes of meeting

● publish new product

● guide the tourist

● producing tourist information, including art work, and writing press releases and copy for tourism guides/newsletters;

● setting up and attending exhibitions and holiday shows;

● organizing special and seasonal events and festivals;

● devising and planning tours, and arranging itineraries;

● liaising with local operators, the media, designers and printers;

● managing staff, budgets and staff training needs;

● ordering products and services;

● providing funding and business advice support and sending e-newsletters to local businesses;

● developing e-tourism platforms, including websites, and constructing business databases;

● writing and presenting reports for committees;

● Possess good organizational, interpersonal & communication skills

● Ability to manage our walk-in customers and telephone calls.

● planning and writing funding applications;

● product development;

● giving talks to local parties, community groups and schools, and handling media enquiries

4

Employment History 3

Company Name : LOH GUAN LYE SPECIALIST CENTER

Position Title : Customer Relation Officer

Position Level : Customer Relation Executive

Specialization : specialist in Customer Services

Industry : Medical Specialist

Duration : Jan 2005 – Dec 2012

Monthly Salary : MYR 2400

Work Description : Handling VIP & DATO Patient, Coordinate and Supervise an Effective.

Customer Service Responsibilities

● Greeting clients and patients by name in a friendly manner

● Becoming well acquainted with and using the computer system

● Update follow up schedule with Dato, VIPs, VVIP and foreign patient on time

● Arrange accommodation, Transport, flight confirmation for patient

● Give a clear info about health screening packages to client and patient

● Assist patient from high professional field upon with doctor.

● Doing a rounds at OBG ward inpatient and outpatient every day.

● Take a feedback from inpatient at OBG ward every day

● Distribute feedback survey form to in and out patient.

● Make sure the inpatient received a wonderful and smooth services from nurses an sisters all the time.

● Snap a new born baby photo and framed it and given to the mother upon discharge as a complimentary from hospital.

● Performing opening procedures (turning on the computer system, check all the mail retrieving messages, returning phone calls, knowing surgery and appointments schedules,)

● Organizing and maintaining patient records, consent forms, payment forms, etc

● Answering multi-line telephone

● Invoicing patients and dismissing patients that are labeled as RTG-R (ready-to-go receptionist discharge)

● Preparing patient charts for nurses and doctors

● Taking appropriate messages or routing messages to appropriate voicemails

● Preparing information packets

● Reconciling invoices and money at the end of the day

● Sending welcome cards, sympathy cards, reminder cards

● Calling to confirm appointments for the next day

● Making appointments and scheduling surgeries for the appropriate doctor 5

● Filing charts

● Pulling charts for Nurse recalls and Doctor call backs

● Maintaining the appearance of the lobby

● To ensure that all sections have proper coverage of staff at all times.

● To ensure that guest luggage records are accurately maintained and all special requests are met.

● Process and deliver messages for Guests.

● Deliver and safely storage Guest luggage.

● Stay current and up to date with all hotel services as well as daily VIP requests and special events.

● Ensure orderliness and safety guidelines around the lobby and front door areas.

● Provide support to Management as required, in cases of emergency.

● Project a professional manner with an emphasis on hospitality and Guest service.

● Maintain a clean, healthy, and safety working area and Lobby.

● Coordinates guest requests for special services or equipment with the appropriate department.

● Contacts roomed guests periodically to ascertain any special needs.

● Handles guest complaints and solve problem to the degree possible. Skill & Personal Strength

Skills

Proficient with commonly used software and windows based program Proficient in MS Office, PowerPoint, Publisher Excess, Excel, SAP.Vista,Fedelio,PolaAsia,Opera,ISM,UBS and types level 20 wpm. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

- Able to perform under pressure and tight schedules

- Good communicator, discipline and can work long hours

- Able to work with minimal supervision and to work well in a team environment

- Willing to do, learn or get to know more kind of jobs.

- Technically fast learner

- Excellent communications skills, able to interact at all levels

- Active team player & group facilitator

- Initiative and able to work independently

- Commendable management skills

- Friendly, outgoing, enthusiastic, self-motivated, fast learner, inquisitive, healthy.ect 6

Languages

Language Spoken Written

Bahasa Indonesia

Malay language

5

10

0

10

English

10 10

Tamil 10 0

Hock keen 3 0

References

1.) Name : Mr.Siva

Position : Manager

Organization : Subra & Shafiq Advocate Solicitor

Contact. No. : +601*-*******

2.) Name : Ms.Sunny Savinderjit ( Diya Training & Development Consultancy ) Position : Managing Consultant

Organization : Trainee/ Hospitality

Contact. No. : +6012- 4703639

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