Manager

Aastha Ravi Riat

Email: ***********@*****.*** Phone: (M) +91 - 971-***-****

C1 -604 Mapsko Casa Bella Gurgaon Sector 82 -122004

Results-oriented professional with success in Client Servicing, Account Management and Sales Coordination that support in building and maintaining relationships that maximize sales and revenue growth.

Work Experience

Origo Commodities India Pvt. Ltd.

Manager – BD (Nov’19 – Till Date)

Key Deliverables:

Maintain a cordial relationship with client (Corporates Bank and NBFC’s such as ITC-ABD, ITC FBD, LDC, Cargill, Olam Agro, Britannia, Axis, HDFC, Bajaj Finance Limited, IIFL) call clients to know about their new storage requirement, service related issues, business plans for storage or any other segment, for banks and NBFC’s we deal in CM business.

Managing Sales operations for all Corporate clients (B2B)

Develop communication with the clients focussing on client acquisition and retention.

Develop and execute new metrics- Improve First contact resolution & CSAT

Strategize with Marketing team for effective communication.

Ensure timely billing of clients is in process and follow up on their collection looping Regional state teams

Be one point of contact for Clients and resolving their requests in particular TAT.

Managing Service level agreements with Corporates and resolving any queries related to them

Renewal of Agreements on timely basis.

Maintenance of Salesforce (CRM tool)

Managing Cost Benefit Analysis and Revenue vs Budget reports.

Executing Warehouse Agreements with the WH owners be it on lease, franchisee or on actual agreements, terms are changed as per agreement with the WH owner.

Proposal management (EOI/RFQRFP) for Corporates (Proposing rates to clients post discussion with internal state teams)

Complete lifecycle of the corporate is handled wherein Agreement signing, services related issues, documentation requirement is handled.

Making presentation and providing details to Clients.

Managing Utilisation report which analyses the utilisation of WHs which are underutilised and are nit generating profits for management to take decision

Managing AR report wherein day to day collection is monitored and o/s highlights are provided to management on weekly basis.

Tracking Building insurance/stock insurance/Agreements of clients

Regularly meeting client to understand their requirement and guide state teams accordingly.

Coordinating with internal teams to ensure all details are sufficiently provided to the client.

Sony Pictures Networks India Pvt. Ltd.

Senior Executive (Feb’13 –Nov’19)

Key Deliverables:

Handing clients for the North region – UP, Rajasthan, Delhi NCR, J&K, Himachal, Punjab, Haryana. (Tatasky, DEN, Airtel, Hathway etc.)

Develop communication with the clients focussing on client acquisition and retention.

Account management for all the Corporate Clients

Develop internal process procedures and documents.

Handling all Agreements signed between Sony and Client and proposal Management

Scrutinizing the contracts (Agreements) done with MSO’s, DAS, LCOs, DTH, HCE. As of today’s, market scenario only DAS markets coexist.

Helping marketing team with promotional events and Marketing collaterals.

Handling Sales, data and survey coordination for the North Region along with market scenarios that help them in ground deals.

Responsible for market analysis and data analysis on monthly basis.

Responsible for managing the CRM.

Handling Sales forecast and budgeting for North region.

Provide performance and business trends to the management for North region in comparisons to other regions.

Prepare business plans and presentations.

Handling day to day Sales report and requests and providing MIS analysis/reports on demand.

Ensuring MSRs (Monthly subscriber Reports) are entered correctly in system to ensure correct revenue,

Analysis of MSR – Monthly subscriber reports so that correct discount is provided to the operator.

Ensure timely SOA reconciliation of all key DPOs on a regular basis (preferably quarterly for national MSOs and DTH operators)

TDS Collection from operators.

Leading, training and monitoring the performance of 15 team members on Distributor locations to ensure efficiency through monthly reviews.

Maintaining and updating SOPs

Ernst & Young - Global Talent Hub (GSS), Transaction Advisory Services – TAS

Advance Analyst - Operations (Jan’11 – Feb’13)

Key Deliverables:

Managing Donor/Global Accounts for EY such as European Union (core account) UN, DFID, MCC, USAID and WB, identification of tenders and mailing them to respective EY office (incl Partners) according to their capabilities of working for the tender.

EOI and RFP management once the tender is finalised

Revenue reporting/MIS – To track countries revenue for each country and performed revenue analysis. Preparing MIS for the team.

Examine new locations for scope of work

Providing the real time assistance to onshore teams (EY Brussels and multiple offices) via chat, same time sessions and CISCO meetings and also assist partners and clients in their daily activities.

Pipeline management of various pursuits taken up by various EY Practices and Sector/ Industry Analysis

Naukri.com – Infoedge Pvt. Ltd.

Executive Operations (Sep’10 – Dec’10)

Key Deliverables:

Filling profile requirements for various clientele of Naukri

Job posting and Job descriptions

CV data management

Training the Client of Naukri in how to use portal

Job acquisitions from Resdex owners

BA Continuum Pvt. Solution Ltd. – Bank Of America

Process Associate (Jul’09 – Sep’10)

Key Deliverables:

Providing services to the US clients; managing corporate accounts dealing with huge amounts of money and interacting through mails with US implementation advisors.

Responsible for operations policy presentations, composing mails, preparing & generating data / reports as per management requirements.

Creating and monitoring the daily updates with team about services that are newly launched by BOA; taking huddles on daily basis, updating dashboards for the process and attendance SPOC of the process.

Academia

Bachelor of Business Administration (BBA) – GGSIP University Delhi

CLASS XII – Tagore International School – CBSE, Delhi

CLASS X - Loreto Convent - CBSE, Delhi

Technical highlights

eRoom (database)

Microsoft Office package

Advance Excel

AIMS

Lotus Notes

Personal Minutiae

Date of Birth: 25th Feburary, 1988

Languages Known: English, Hindi

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