TODD TORFIN

**** ***** *** *****, ********, MN 56525 C: 701-***-**** ade9id@r.postjobfree.com

SUMMARY

Experienced Project Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

SKILLS

Project Management

Servant Leader

Team building

IT systems experience

Results oriented

Strong written and oral communication skills

Technical problem solving

Process improvement

Statistical Analysis

Microsoft Project

SharePoint

Change management

Quick learner

Client focused

Agile Methodologies

EXPERIENCE

01/2018 to Current

Project Manager

Upton Hill - Fargo, ND

Provides guidance to staff to accomplish work objectives.

Coaches and mentor staff to support the daily incident process.

Managing processes with staff to provide guidance to accomplish work unit objectives to continuously be more effective and efficient.

Lead Release Management activities.

Provide process improvement to internal staff and external stakeholders

Provide guidance for on going incident inventories.

Engage external stakeholders to resolve issues in a timely manner.

Provide analytics to leadership on incident metric trends.

Develop reporting strategies for process improvements and service level objectives.

Communicates system outages and updates to internal staff

Provide expertise in project requirements, solution design, and testing.

Manage project risks and issues to resolution.

Primary back to department lead.

Provide training for team members and end users.

06/2015 to 01/2018

Project Manager

Bobcat/Doosan West Fargo, ND

Manage large projects from beginning to end.

Define project scope, goals and deliverables that support business goals.

Develop full-scale project plans and associated communications documents.

Manage project expectations with team members and stakeholders.

Identify and manage project dependencies and critical path.

Plan and schedule project timelines and milestones using appropriate tools.

Track project milestones and deliverables.

Estimate the resources and participants needed to achieve project goals.

Control entire project budget.

Proactively manage all aspects of project changes.

Create contingency plans as necessary to manage risks/issues.

Develop best practices and tools for project execution and management.

07/2014 to 06/2015

Project Manager

NAU Country Insurance - Fargo, ND

Plan, execute and finalize all phases of projects.

Lead project meetings.

Prepare internal and external project status reports.

Continually manage project expectations.

Create and maintain project plans.

Plan and schedule project timelines and milestones using appropriate tools.

Prepare cost reports for current and future projects.

Monitor on-time deliveries of project milestones.

03/2008 to 07/2014

Agile Coach/Team Leader/Project Manager

CoreLink Administrative Solutions - Fargo, ND

Oversee projects to completion on budget, within scope and on schedule.

Collaborate with all department to define all aspects of projects.

Development and socialization of the Agile/Waterfall framework.

Fostering the life of an internal Project Management community of practice.

Training of Team members and stakeholders on Project Management topics.

Provide project updates to Senior Leadership.

Promote team building and collaboration for cross-functional teams.

Team Leader for Project Managers.

Lead the transformation to an Agile Development process.

Taught motivational topics to all departments within the organization.

08/1998 to 03/2008

Senior Systems Analyst

Essentia Health - Fargo, ND

Analysis and development of reporting programs to departments.

Setup and maintain systems to send/receive EDI x12 transactions.

Work with vendors/clearinghouses to establish and maintain EDI partnerships.

Manage professional and institutional healthcare billing claims.

Project Lead for software upgrade implementations.

Develop and implement Healthcare Access databases.

Manage onboarding, career development for new and existing employees.

Research and Develop methods for project execution.

Communicate to Administration and outside vendors project status.

Coordination of staff resources for projects.

Initiated cross-training with other departments to improve work flow.

EDUCATION AND TRAINING

Associates Degree: Computer Programming

Alexandria Technical College

Bachelors Degree Computer Science

Golden Valley Lutheran College

CERTIFICATIONS

Certified Scrum Master

Certified Scrum Product Owner

Certified Scrum Professional

PMP in process

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