Sales and Account Manager

Bezawit Endeshaw Nega

Email: ******@*****.***

Contact Number: +251*********

Objective

It is my dream to be part of a well-organized company and I am looking forward in securing a challenging position in a dynamic, yet stable, firm that will nurture my growth as a professional as well as polish and put to good use the various skills I have acquired so far. I am sure that, I will be able to perform in an excellent and perfect way according to my senior officers and team members which I can utilize my knowledge and skills, prove my competence and contribute for the attainment of the company’s long term objective.

Summary

A Sales and Account Manager,Event Organisor,Holiday Package coordinator and Travel Consultant with thirteen years of experience in a travel and Hospitality industry in Ethiopia and in the Middle East

Strong professional background developed through extensive voluntary participation and work experience.

A Graduate of Ethiopia Adventist College in Bachelor of Arts degree in Management.

Excellent knowledge with system software (SABRE), Altea Reservation (Amadeus), outlook, MS office (word, excel and PowerPoint) and Galileo

Education AND QUALIFICATIONS

BA Degree in Business Administration from Ethiopia Adventist College 2005-2008.

Diploma in Airline reservation and ticketing courses from Ethiopian Airlines

further professional trainings/courses and accomplishments

Certificate in recognition of the successful completion of “FEELINGS customer service” of quality customer care 2011.

Certificate in Dangerous goods regulation and safety regulations. 2010

Certificate in advanced passenger fares and ticketing 2011

Certificate in intermediate passenger fares and ticketing 2010

Certificate in professional customer handling by Ethiopian Airlines

Certificate in basic Galileo Reservation and Ticketing By Travel Port Abu Dhabi

career history

December 2019 to Present BCD Travels Ethiopia

Addis Ababa, Ethiopia

Sales and Account Manager, Holiday Package Coordinator and Event Organisor

Sales and Account Manager:

Take shared corporate clients to Manage and assist

Payment facilitations

Start Sales call visits to follow up on needs/complaints assigned Accounts

Client Profile Management

New Client search, profiling and approaching

Morning queue check assistances to Supervisors

Airline agreement assessment and facilitation for cost saving and monitoring usage of Tour Codes by Agents

Airline agreement assessment and facilitation for cost saving and monitoring usage of Tour Cods by Agents

Monthly Newsletter Preparation.

Management Information preparation to big clients as sales report and travel analysis

Assist different departments in client relations, communications with the Airlines and clients to smoothen work transactions.

Holiday Package Coordinator

Promoting more packaged vacations intensively to client and Social Media

Get Training (EK Holidays, ET Holidays, Visa & Tbo)

Working on options and selling packages to clients

Group & Honeymoon package promotions & sales

Event Organizer:

Organizing events and meetings for clients, different Embasies and to Managed Accounts

February 2018 to December 2019 Ian Travel Agency, Ethiopia

Addis Ababa, Ethiopia

Sales and Marketing Manager

Promoting the company services

Process visit visas to the UAE

Signing corporate and credit agreements with companies

Supervising and managing other agents

Auditing daily and monthly sales

Settling the BSP payment every fourteen days with the IATA agents

Collecting payments from credit companies

September 2014-To September 2016 Safar Travels, Al Fahim Groups, Abu Dhabi, UAE

Reservation and Sales Officer

GSA, Cathay Pacific Counter

Responsibilities:

Returning calls and working on field sales

Making a reservation.

Quoting cheaper fare.

Recording the issued ticket or daily sales in daily report.

Checking Queue (Q), to advice the passenger time limits.

Check in baggage allowance of passengers

Protecting the booking from Cancellation and no shows.

Reporting to supervisors, respond to inquiries of customers and keeping record of customer address.

Assisting Travel Agents in quoting correct air fares and Raising Tour Codes if needed

Signing and settling corporate and credit agreements with different companies.

Coordinating events organized by the Airline and participating in sales campaigns. Promote and represent the Airline in events sponsored by the Airline

Market Segmentations

Study and Asses the quality of the services and prices of the competitive Airlines in the station to different destinations, and give suggestion to the concerned departments.

Promoting the Airline Services in different platforms.

Checking emails and assisting passengers via emails

December 2012 –September 2014 Salem Travel Agency Abu Dhabi, UAE

Travel Ticket Consultant

Responsibilities:

Returning calls and working on field sales

Making a reservation.

Quoting cheaper fare.

Recording the issued ticket or daily sales in daily report.

Checking Queue (Q), to advice the passenger time limits.

Check in baggage allowance of passengers

Protecting the booking from Cancellation and no shows.

Reporting to supervisors, respond to inquire of customers and keeping record of customer address.

October 2007- August 2012 ETHIOPIAN AIRLINES, Addis Ababa, Ethiopia

Senior Customer Service Agent

Responsibilities

Give fare quotations of itineraries and provide the required travel information.

Make bookings and give flight information.

Checks visa, health and immigration requirements.

Keep records of passenger sales.

Prepare daily and monthly sales reports.

Give suggestions to supervisors of ways to improve service.

Calculate and process refund for unused tickets.

Supervise the activities of junior ticket agents and general cleanness of the office.

Coordinate with inter offices to resolve difficulties arising from flight irregularities.

Give reply to inter office correspondence (using email and telex).

Maintain the filing system of the office.

Provide service to the airline clients by selling tickets, issuing and reissuing Miscellaneous Charge Order (MCO), hotel voucher and other travel documents.

Controlling and maintain smooth operation of the office

Scheduling the work force for the office.

Handling customer compliant and solve it per company service standard.

skills and competencies

Excellent knowledge with system software (SABRE,Galieleo and Amadeus), outlook, MS office (word, excel and PowerPoint)

Excellent customer service skills and demonstrable experience

Good interpersonal and communication skills

Flexible and adapt to different working environment

Confident and self- motivated

Management Skill.

Team Work

Problem Solving Ability

Personal Profile

Date of Birth : August 05th 1985

Civil Status : Married

Gender : Female

Nationality : Ethiopian

Language : English (Fluent), Amharic (Native)

Declaration

I declare that the information provided above is true and correct to the best of my knowledge.

Bezawit Endeshaw Nega

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