Office Front Desk

Beaverton, OR ***** • 425-***-**** • *********@*****.***

linkedin.com/in/savanna-oller

Qualifications Profile

Continuous process improvements, maximizing performance, and stellar organizational abilities.

Strong interpersonal skills, and the ability to interface with customers and clients to identify problems and implement vetted and effective solutions.

Possess solid critical thinking skills and ability to analyze issues.

Organized, with excellent attention to detail, and a knack for creative problem-solving.

Core Technologies

Certified Microsoft Office User Specialist (Excel, PowerPoint, Word, Outlook) EPIC Millennium Windows macOS

Education

Associate of Arts in Psychology May 2019

Diablo Valley College, Pleasant Hill, California

Experience Highlights

ABBOTT AND ASSOCIATES, Portland, OR

Center for Medical Imaging, Front Desk Coordinator (Temporary) January 2020 – March 2020

Created a welcoming and comfortable environment for all patients, family members, and visitors. Provided support to all areas of the company when necessary and/or requested. Maintained an awareness of the overall operation of the facility, patient locations, and stages of imaging operations.

Triaged calls from referring physician offices, patients, CMI staff, the Radiologists, etc.

Scheduled and confirmed 40+ appointments daily; resolved registration/scheduling discrepancies and performed other related duties as required or requested by the company.

Collected and accurately recorded all relevant patient information in EMR system.

DANCING HANDS MASSAGE & BODYWORK, Walnut Creek, CA

Owner and Manager October 2016 – January 2020

Created large client base, directed daily office operations. Managed contract and price negotiations with office vendors, service providers, and office lease. Created Excel spreadsheets of income and expenditures, ensuring the integrity and accuracy of data.

Managed new client registrations and scheduling of appointments for therapists.

Typed, edit, and proofread client memos and appointment reminders.

Maintained confidential client files with addresses, phone numbers, email addresses, and personal health information.

Answered phones and responded to inquiries and requests for information through email or text.

Processed and prepared all check requests, paid for monthly business costs and supply needs.

Managed the budget for office supplies and equipment and researched expenditures as needed.

MASSAGE ENVY, Pleasant Hill, CA

Certified Massage Therapist August 2015 – October 2016

Communicated with clients in a sensitive, professional manner. Customized sessions to effectively address clients’ key issues. Educated clients about health and wellness, as well as company offerings.

Strengthened client-therapist trust and ensured client confidentiality.

Accurately recorded detailed client information in SOAP format.

Front Desk Associate January 2015 – January 2016

Greeted and welcomed guests and provided them with a positive first impression of the business. Directed guests and answered their questions about the business and its services. Monitored and managed client retention.

Efficiently performed all front and back office duties, including filing, attending to phone lines and business email, appointment scheduling and reminders for 30+ practitioners, cleaning, and organization.

References

Renee Walter, Client at Dancing Hands Massage & Bodywork

Phone: 925-***-****

Email: **************@*****.***

Katherine (Katie) Walzer, Co-Owner at Dancing Hands Massage & Bodywork

Phone: 925-***-****

Email: ************@*****.***

Rey Caraballo, Client at Dancing Hands Massage & Bodywork

Phone: 510-***-****

Email: ***@**********.***

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