Social Media Customer Service

Damon Raymond Perez

**** **** **. ******, ** ****3 ************@*****.*** 831-***-****

Education & Personal Development

California State University, Sacramento 2018 -12/2019 Graduated w/Honors (3.5 GPA)

Bachelor of Arts, Communications

Gavilan College 2014 - 5/2018

Graduated w/Honors (3.7 GPA)

Associates of Arts, Communications

College Football Team Captain (Team MVP, Defensive MVP, First-Team All-California, Student Athlete of the Month, Finished Season as #2 Leading Tackler in California JUCO’s

(2015 season).

San Benito High School 2009-2013

High School Varsity Football Team Captain (Defensive MVP, First-Team All- League, KSBW Big Hit of the Week Award, Blood Guts & Desire Award, TCAL Championship title (2011), CCS Championship title (2012).

Qualifications

- Well Human Resources Lady, I’m a bit of a spark plug

- Great communication skills (verbal & written)

-Very adaptable

-Strong organizational skills

-Proficient computer skills: Excel (Vlookup, Pivot Tables), PowerPoint (animation, video, sound), Word (edit function)

-Experience with public speaking and presenting to large groups

-Advanced social media awareness, proficient in social media targeting and communication

-Experience in sales and partnerships development

- Diplomatic and engaging communicator with exceptional customer service skills

- Hard worker / Fast learner

-Multitasking / organizational skills

Employment History

Hoppy’s Railyard Kitchen & Hopgarden March 2019 – Dec 2019 Server

- Consistent up sale strategy

- Promoted deserts, appetizers, and specific drinks while guiding customers to more profitable menu items.

- Customer service oriented

- Kept customers satisfied by anticipating needs and paying attention to detail

- Managed closing duties

-Restocking with an eye for the next shift’s efficiency

- Reconciling cash drawers

Sac Town Sports Bar June 2018 – March 2019

Server & Bartender

-Educated guests on the daily specials and menu offerings such as appetizers, entrees, and deserts

- Stocked bar with beer, wine, liquor, and related supplies including straws garnishes ice glassware and napkins

- Multitasked to meet customers, business operations, and server needs with minimal errors or delays

- Placed reservations through phone and email

- Optimized bar inventory and storage to effectively meet expected business levels San Juan Oaks Jan 2016 – May 2018

Server, Banquet Worker, & Bartender

-Prepared and maintained buffet and salad bar by checking temperatures restocking food and monitoring potential avenues of contamination.

- Maximized team performance by training new employees in proper food handling guest expectations and restaurant protocols.

- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special request

- Prepared salads and appetizers to back up kitchen staff

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